After finding Rhino Cleaning Company in the Santa Barbara Axxess directory and calling to schedule an appointment, Lindsay promptly came to our home and provided us with a quote for a deep cleaning, window washing, carpet cleaning, and ongoing bi-monthly cleaning. She walked through each room of our home, a thorough cleaning checklist, and noted additional requests I had. The quote that she provided was reasonable, and based upon her initial professionalism, we decided to hire RCC. I made an appointment to have the deep cleaning, window washing, and carpet cleaning done at 9 am on the next Monday. The cleaning crew arrived 15 minutes late, but worked diligently and efficiently. When they were finished, I inquired about when the carpet and window cleaners would arrive. Since neither of the ladies spoke English, I called the RCC office and spoke with Brenda. She informed me that the window cleaner was in Los Angeles, so we'd need to reschedule. She said the carpet cleaner was running late, but would arrive in half an hour. An hour and half later, he still wasn't there. I called the office again, and Brenda told me that he was on his way. He didn't arrive until 2:30, over two and a half hours after I had called RCC the first time. We were satisfied with the the quality of the carpet cleaning. When I had spoken to Brenda the last time, I asked to reschedule the window cleaning for Wednesday. She never got back to me with a time. I received a call from her a little after 9am on Wednesday, letting me know that the window cleaner was outside waiting for me. I was at work, and reminded her that she was supposed to let me know what time he was available. We reschedule again for Friday afternoon. The window cleaner was on time, but informed me that he hadn't seen our type of window before. In his attempts to remove the window, he broke one of the release latches and it became lodged in the track. He was apologetic, and repeated that he hadn't seen our type of window before, and told me that he wasn't handy. When I inquired about insurance for repairing the window, he became nervous and did not want to proceed. He and I both placed calls to RCC, and was told by Brenda that Lindsay would call us back. I removed the other windows myself without complication, and he cleaned the first floor windows. After over an hour, Lindsay still had not called. I tried the office again myself, and he called Lindsay directly. She answered, and listened to his explanation of what had happened. He told her right away that he had not finished only half of the job (which we had prepaid for), and that I was awaiting her call. She informed him that she was finishing something up, and would call me later. It has been a week and a half now, and we have yet to hear from her. We have left 3 voicemails, sent an e-mail, and spoken to Brenda on 3 occasions asking to be refunded for the 1/2 of the job that was not completed. Since a worker that they contracted broke the window, we are also expecting that issue to be addressed. We are appalled by the lack of communication and professionalism displayed by Rhino Cleaning Company, and would advise anyone against hiring them for cleaning services after this experience. read more