The only reason I'm not giving it the lowest score is because I am very fond of my General…read morePractitioner, Raymond Iglacia Jr. & GYN Dr Hubert as I have been a patient there for over 5 years. I even continued to drive to VB after moving to Chesapeake a little over a yr ago, because I liked my doctors so much. I was surprised to see other recent bad reviews on here already, but it seems the majority are saying the same thing!
Lately the staff has become unbearable. They are unfriendly, unprofessional and not interested in giving good customer service. Guess what patients are customers and paying ones!!!
The office manager Dawn, is no help and just as unpleasant to deal with when your having to continuously call to verify that your needs are being addressed, to find at the end of the day they never were addressed and it's a Friday & everyone in the office except for Dawn has left, it's a holiday weekend & you have to wait 5 days to fill a script for a medication you're not supposed to come off of quickly.
Last month they called me, my GP had a emergency and they needed to reschedule my appointment & offered me another doctor I had never seen before in his place. I had when he was unavailable seen another Dr, so I agreed, it was only a 15 min med appointment. I go every 3 months for. I'm in my 50's & had been out Christmas shopping & had my 2 young granddaughters with me. Knowing it was just vitals taken & waiting for scripts I didn't think it would be a problem. It wasn't for them, however I was furious upon leaving. The Nurse Practitioner I saw in my MD place, was wrong on every topic she mentioned, having to re-look at my chart, she only wanted to give me 1 month script vs the 3 months I always get, claiming I was late in keeping my appointments, which I had to explain...Um its been 3 months and this is my appointment & that my deductible for the year had been met & I will have to start that over next month and the cost and inconvenience that would be for me. She was also persistent in telling me in front of my grandchildren that I needed to see a shrink at least once a year to be on the medication. She was reluctant but wrote 3 months, and then repeated the shrink thing again. I received her referral to Tidewater Psychiatric within 24 hrs, she didn't even refer me to someone within the practice??? I take the script to the pharmacy to be told that it wasn't able to be filled out because she misspelled things and the entire prescription was not written correctly, none of them! Now I'm wondering which one of us needs the shrink visit! I call They asked the pharmacy to fax them the scripts so they could have a visual, which the pharmacy did. They claimed they didn't receive it, I called the pharmacy back they re-faxed it. I called to make sure they received it and they did assuring me it would be taken care of before the end of the day....well the ending is above where Dawn was the only one in the office & had an excuse for everything I have written, what she didn't have was empathy or concern about my going without over holiday. I work in retail so wow no med's the busiest week of the year, they were going to make sore I needed a shrink visit!
Today at 8:40 am the pharmacy faxed over papers for my insurance that needed authorization & It took several calls to them and I finally had to call the pharmacy back & go pay out of pocket (with a coupon thankfully) because the pharmacist said if they hadn't sent it to insurance yet, I probably would not get it today, since it would then have to be reviewed. Dawn called as I walked into pharmacy to let me know they did their part, it just took them 6 hours to do it! You'd think with all the years I have came once every 3 months plus and how bad my experience last month was and when I reminded Dawn of that she said "yes I have it documented" sincerity at it's finest! Again no expression of empathy or good customer service. I'm going to hate hiring another Dr. and yes that's how I view finding a Dr. He provides a service I'm paying good money for, I work hard for insurance I pay for that coverage that pays a portion of those fees on top of the copay their office gets at the time of your appointment.! I however have to terminate myself from this unprofessional office staff. Maybe I'll search Yelp for best reviews in my area!