The name has changed to The Grand Hotel, in honor of the Grand Ole Opry, where the original owner…read moreplayed harmonica onstage many times over the years. This is a beautiful hotel with excellent customer service. It has 2 stories, and although it does not have an elevator, the owner reserves 1st floor accommodations for anyone unable to ascend the large gorgeous wooden stairway located in the lobby. The facility boasts a fireplace with comfortable seating in the lobby, and a 12 seat movie theatre with luxurious seating. The breakfast area is very clean and neatly arranged to provide sanitary locations for utensils and napkins. The hallways have beautiful trim work, which is just one more detail to back the hotel's name. This review comes from a professional who has travelled nationwide on a regular basis. I would gladly stay here over many of the large chain hotels I have stayed in throughout the country Thank you April and staff for a wonderful stay.

Comfortable and relaxing stay. Very friendly and accommodating staff. Rooms are large and well…read moreappointed with fluffy comforters and pillows, fridge, microwave, and even a recliner. Hidden gem in Spring City! Definitely worth a weekend trip or stop if you are traveling through.

I will start by saying that this place is great! My wife and I visited recently for a weekend…read moregetaway in the off-peak winter month of February and thoroughly enjoyed our stay. The initial booking interaction with the front office manager was excellent, and she went out of her way to make sure we were familiarized with the property, how to get in and out of the coded gate, and where to find our documents/keys, etc. as we were checking in late upon arrival. The cabin was beautiful, if not a tad outdated in the typical "Gatlinburg mountain-style" motif, and was settled nicely by itself without an immediate neighbor, so we felt very comfortable, secluded, and able to fully relax - the ideal weekend getaway environment! What was even better was the pricing. Our cabin was a 2 bedroom, 3 bath, fully stocked kitchen with all appliances, dishware, silverware, etc, and a living room area with 2 couches, a lounge chair, including a flat panel with tv access, and all across 2 stories. Everything was very well cleaned, the loft area was beautiful, and even had an in-room whirlpool-jetted tub. Everything they said they'd do, they did. Great service, nice location very close to the Fall Creek Falls State Park, and within 15 mins either way of the nearest town for additional options. Overall, we'd most certainly visit here again the next time we're looking for a hike along the beautiful falls nearby!

Charming place near Fall Creek Falls State Park. The Villas are great with a great view of The…read morePlateau and the surrounding woods. Great hiking. Pet friendly! We will be back.

We see Wayne and Jane every August.for the last 10+ years. Wonderful people that take great pride…read morein their resort.

Thanks to Wayne for being gracious enough to refer us to Rhea Springs for camping this weekend for…read morethe total eclipse! What a wonderful location! We'll remember it for a lifetime!

The price is right but housekeeping and repair could improve. Fulfillment of rewards programs is…read morealso not good. This was the least expensive of the second tier hotels. There are no top tier hotels in Crossville, by the way. When you drive up or drive by you see the water stains on the building and the need for a paint refresh. It gives you a clue as to how the hotel is being maintained. When you step inside it smells like mildew and cleaners. However it looks good. That continues until you enter the elevators, hallway and rooms. Those show wear and poor repairs. Tattered carpet squares rubbed wallpaper and moldy grouted tubs. The removal and repair of wall damage covered by paint that isn't quite smooth and doesn't quite match lets you know why the price is where it is. Again the daily housekeeping looks otherwise good. The only caveat is smell. You can always smell the last few occupants. Please clean carpets and curtains more often. That's all I'm saying. Finally. I registered for the $50 card promo. When I called because I didn't receive it, customer service just says they sent it and it shows delivered. However they could not provide a tracking number or date. I have USPS informed delivery so I can see my mail images and I don't show it. Of course they can't cancel and resend it either. Disappointed. Back to Hampton.

Spacious, mostly-clean rooms. Attentive front desk service. Good value. Id stay here again if in…read morethe area.

Always great food and service! Beautiful view of the lake, marina and beach area. So nice to be…read moreable to pull up and tie off to the courtesy dock and a short level walk to the restaurant! They also have outdoor or indoor seating and a concession stand for quick service! There's a little store with fishing gear inside and they have gas for your boat! They also service boats at their marine shop up the hill. Nice remodeled campground with full hookups. They have remodeled cabins, a nice big house and the lodge has been remodeled with nice clean rooms and wonderful lakefront view! Lots of activities for the kids also! They have a couple bounce houses, and ice cream at the concession stand! They sometimes have live music outside, so we keep an eye on their calendar and are excited to see what is going on next!

We thoroughly enjoyed our time at Arrowhead Resort! The staff was friendly and the food was great!…read moreThey have made many improvements to the Campground, Lodge, Marina and Restaurant! They have also improved their store and gift shop. They even have a consession stand for quick snacks and food! They had live music, with 3 different bands over the Memorial day weekend. It is so nice to sit inside or out on their patio area and enjoy the beautiful view! We will definitely continue to visit and see what new changes they make! Christian and D

Where to begin. This place is dirty, outdated and the cabins looked WAY better online. There were…read morecobwebs everywhere. The shower leaked all over the floor and no one would come out to fix it. The toilet seat completely fell off the toilet. The upstairs loft has two beds that are about 3 feet off the ground and unsuitable for children to sleep in. The cabin smelled musty and the furniture was just gross. Please find another place to stay!!!!

Rented the Cherokee Ridge for my parents anniversary and the jetted tub in the living room is beat…read moreto hell doesn't work nor did the dishwasher. ​​The captain looks very dated the stove is scary old and they told me the beds were very uncomfortable

This place is 1 in a million. Absolutely amazing owners ans staff. The property is stunning. For a…read moreday ir a week, this heavenly spot will rejuvenate you mind and soul. I was given the opportunity to visit here thanks To some great friends. If your looking to get married anytime soon, this is your spot. Right on the river. The amount of hummingbirds on property will melt your heart. I can on all day talking about this property. Chexk it out if you need a break from reality! You will not regret it

This beautiful and peaceful property offers so much from a person needing to get away, to a…read moreromantic couple retreat, groups, family events, etc. The restaurant served a wonderful dinner, but unfortunately/fortunately; breakfast was missed! Due to being able to sleep in! Whether you like basketball, tennis, frisbee, golf, volleyball, sitting around the fire pit, picnicking, canoeing/kayaking/paddle boarding, or just feeding some horses; you can do so much here! Next time I come here, I want it to be for a big family gathering for a weekend. This would be an ideal location!!

Conveniently located downtown in mall area. Plenty of places to eat and shop…read more Hotel is older style motor inn, but very neat, up kept and clean. The price point was very good, especially compared to local chains. Jules checked us in and she was fast, efficient and helpful. The area surrounding the town of Maryville is beautiful. It is in the Great Smokey mountains. So there are lots of nature sites to visit for ringing and hiking. So far, everything is going great. Will update with any changes. Would stay again.

In town visiting family and literally just needed a place to shower and bed to sleep in. I wasn't…read moreexpecting much, but I admit, I was pleasantly surprised. The room was great and having the kitchen was convenient and awesome. It was nice to be walking distance for a quick late snack or mini meal in between our outings. The continetal breakfast was okay, but it did the job. The biscuits were really tasty. The sweet lady in the breakfast area, I believe her name is Jean, was the best thing about the hotel. She was the sweetest and I observed her on multiple mornings greeting people, helping them and talking to the guests. She just reminded me of someone's sweet grandma. She made people feel comfortable and welcomed. If you're looking for a great hotel for vaca, this isn't it, but if you need a decent place to stay to really just sleep in and be comfortable, this is it.

I've never stayed at a Holiday Inn before. And was very iffy when the company recommended this…read morehotel since it's in close proximity to where my bf was temp working. This hotel has been one of the cleanest, rooms are cleaned and made everyday. The workers are constantly cleaning. I've seen them sanitize the elevator, steam clean the communal furnitures and house keeping was on her knees scrubbing the bathtub! Talk about cleanliness! One of the few hotels that didn't give me the icks! They have complimentary breakfast daily, which I didn't partake in but appreciated. Coffee and hot tea is offered throughout the day. Beds were comfy and came with both firm and soft pillows. The hotel is perched on a hill too, so the views are amazing. There's a lot of restaurants close by, Knoxville is 40 mins away, Dollywood 1hr 20 mins, Nashville 2 hours, and buc-ees is 30mins away! The first day I stayed there, I was too jet lagged to go anywhere and I swear I heard coyotes or monkeys or something, creeped me out lol - think the hills have eyes! I definitely would recommend this hotel if you want to be in between Knoxville and Nashville!

Could it be because we are from California? Could it also be, because we are Hispanic? Why is…read moreHoliday Inn treating us this way? I am currently staying at the HI, and it's one thing after the other with this damn place!! 1st, they booked us for Thursday-Sunday, when I specifically asked for a Monday checkout. Get here and they charge me an extra $163!!! Then. Every single time I leave the room, when we get back in the evening, my damn keys don't work!! And they blame it on ME!! That's I'm placing the close to my cell phone or mobile device of some kind!! I literally held them in my hand, and placed them in the glovebox of the car!!! They came to clean the room, but left us no toilet paper. Now if I want TP, I have to walk down to reception and get some!!! Lady, I gotta poop! I ain't got time to walk down there and get it!! Overall this experience has been absolutely horrible!! They really dropped the ball on this one! They ruined my experience with Tennesee. We are just here for my sons wedding, and they've made it miserable!!! 0 stars if I could.....