The management team was extremely rude and disrespectful to customers. Their online system allowed a reservation for a group of 16, but when we arrived, the experience was anything but accommodating.
Courtney, the Hospitality Director, openly admitted to being "blunt" with customers, but her behavior came across as unnecessarily rude and unprofessional. There was no effort to be welcoming, understanding, or solution-oriented.
For a business that relies on customer experience, the lack of basic hospitality was disappointing. The tone and attitude from management negatively impacted the entire group's visit and took away from what should have been an enjoyable experience.
Overall, the service was cold, dismissive, and far below expectations. read more