Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

We have been doing business with this company for several years. This family-owned and operated…read moreschool transportation business is organized, efficient, and an absolute joy to work with! It is easy to communicate with them (They are bilingual) and calls are returned promptly. Rates are reasonable and the buses are clean and safe. I only wish that they would expand operations to encompass a larger service area! We will miss Victor and Elvia when the last kid hits high school!

All college families offer this transportation as a valid and inexpensive choice against…read moreBrightline, and your better not to choose Red Coach altogether. Bus was late to an unscript (Shell Gas Sign) on Turnpike in Pompano. Bus was late about 30 minutes which seemed related to previous stop in airport FT Laud. Son's trip was to arrive at UCF at 9pm, it was after 1030pm. That's over 4 hours on bus without stretching feet and movement off bus ! Bus had seating issues in West Palm and sounded like overbooking. Out sons neighbor on bus was grossly oversized for his window seat in economy. (Buy correct seat size for all comfort) The gentlemen also vaped the entire route which should not happen in enclosed areas. No room to stretch out even in aisle seat to rest. One and done .... This is like herding cattle versus a luxury bus experience. Don't believe the hype. One star is better than deserved. Take Brightline and Uber to campus.

6/14/26 6:220pm bus from orlando to FLL. Bus reported late but then left early & before all…read moreticketed holders were on board. Bus driver was rude to pasengers and arguing loudly in Spanish for the last 1/2 of the drive ON HIS PHONE while driving. Dropped the passengers off at the wrong location at FLL Airport. Airport security staff told him he could not park where he parked (Level 1 Terminal 1 departures), he ignored them and said "I am only dropping off 2 passengers" and when over 10 people got off and had to retreive luggage from under the bus which blocked the flow of traffic at the airport. Anyone waiting at the proper location was not picked up!!! Opperated by a 3rd party bus provider. Flagrant disregard for traffic rules, airport rules, customer service rules. Wild and unpleasant experience. ZERO Stars!

Thieves. I bought a ticket for $97 and needed to change my dates. Refused to give my money back…read more Customer service was extremely rude and there was a long wait to talk to someone. When I emailed them they just ignored me. Will never use Greyhound! They don't care about new customers. Now I'm wasting my time and getting my money thru the bank. I don't support criminals.

This is a surprisingly compact station considering it's importance, with waiting area high-density…read moreseating ringed by vending machines. Small restaurant and convenience store within gas station at the corner will feed travelers well. Cabs usually outside, and food truck appears around lunch time to feed cab drivers and adjoining car rental businesses. Huge bus and private car parking lot along NW 28th Street in rear, offering long bench seats along walls for travelers. Gracious pleasant Hispanic lady on ticket counter has been there for years, as has the manager. Half a block from two bus lines on LeJeune Road, which borders the airport. Planes taking off overhead all day. Airport Metrobus/Metrorail station six blocks away. Panhandling drifters telling stories fairly common, yet patrol cars even more common so generally safe.

If I had only used your car service twice I would have given a 5 out of 5 but my next two uses were…read morevery disappointing. The first two were perfect. The gentleman picked up my family 6 adults from Miami airport on time and drove us to The Elser Hotel. The next day your service drove us to the cruise port. Great service! One week later we return from the cruise I call to let them know we are waiting I'm told 7-10 minutes and the driver not only was an hour late but he has other passengers in the vehicle. I didn't complain about his tardiness or that my ride should have been private. When he dropped us back at The Elser I called VIP to arrange for an earlier pickup the next day afraid that the driver would be late again. I asked for a 5:00pm pickup and once again the car was late. He finally showed up at 5:15 or so and once again more passengers are in our private car. I proceeded to ask for his name and he refused 3 times before saying his name was Carlos. I really don't believe that was his name. I can say that he was rude, unprofessional and a wreak-less driver. I also would like to add that on both days the father figure of the others in the car proceeded to help him put our luggage in and out of the vehicle which I find strange unless of course he was transporting them without VIP knowing. "Carlos" might have a side job going that VIP is unaware of. In my opinion this man should not be working for any reputable car service.

We used MIA Vip Transportation & Tours on our way to Port Everglades. It was really nice and…read moreaffordable. It was funny because the driver was really friendly and handed his cards out to the group, asking for a review. I thought it was silly at first but then realized small businesses like this one thrive on great reviews and it only takes a second of my time (ok, maybe 1-2 minutes). The service was great and if I ever go on a cruise again I'd make sure to give them a call. Tiffany Montgomery, cruised March 2013

Amazing customer service! We were looking for transportation for 14 passengers and they were able…read moreto accommodate us. Alejandro is friendly and professional. Easy to reserve & service was flawless. Pricing is reasonable.

Alejandro was amazing and prompt. Thank you for being patient with my rowdy group. I will…read moredefinitely be reaching out to you in the future.

Your children will not be safe. They send old drivers who have dementia to pick up your kids. They…read moreallowed a driver who they knew was disoriented to get back on the road and drive my child and his classmates. They created a very dangerous situation, and when I called, they did not seem to care at all.

THEY DON'T DESERVE A 1 STAR RATING! THEY GET 1 BILLION HUMONGOUS ZEROS FOR A RATING!!!! They are…read moreTHEEEE ABSOLUTE WORST transportation service in ALLLL of Florida! DO NOT! (I repeat) DO NOT EVER HIRE THEM! They are NOT RELIABLE, PROFESSIONAL, OR RESPECTFUL!!!! They will CANCEL PICKUPS at the last minute leaving children stranded at school! The staff is unprofessional, disrespectful, and argumentative! The bus drivers arrive late and then ride past your children leaving them at the stop. I called to make them aware of this once before they told me my child wasn't in the spot he normally is so the driver didn't see him. I asked how do you know? Were you at the stop? She then proceeded to yell at me, telling me the driver is going to turn around. I asked her to please ask the driver to wait for him because he had to come home to let me know what happened so he's not currently at the stop. She says well the driver isn't going to wait and my child needs to be in place and that the driver is not going to wait on him. I have experienced on MULTIPLE OCCASIONS them making last minute cancelations for end of the day routes to transport the kids home after school. This is a very BIG INCONVENIENCE because I run a salon and have had to leave clients in the middle of servicing them to go pick up my son from school, causing me to fall behind in my schedule. If you want to deal with this level of UNPROFESSIONALISM, INCONSISTENCY, and UNRELIABILITY hire maranatha school us service. TAKE YOUR MONEY AND BUSINESS ELSEWHERE! This company is the WORST I've ever experienced! RUN AWAY FROM THIS PLACE QUICK!!!!

We just did this bus this weekend let me you it was a blast!!!…read more I wouldve given it 5 stars but the communication was a but off at first when we would ask questions- were told its a small business so I understand Our party had 21 ppl it was $50 pp and u can pay tip after- u do have to give a deposit but it will be returned about a week after you complete your reservation We were told to provide the music and a dj will bring his own and use yours as well- ours was DJ Junior he was awesome and super nice and def played everything we wanted They stop twice for bathroom breaks No food on board BYOB and ice and no glass Super spacious and AC!! And such a great retro look They were late picking us up BUT they also waited for one of our guest which was late so were even lol Our pick up stop was city place doral heads up uber there because the parking was horrible hence why some ppl got there late They go around coconut grove but it was soo fun we didnt even notice lol It was truly an amazing experience and i def recommend! Wear comfortable clothes and get ready to danceee

Charge $40 per person regardless of how many people! We were a large party and had a issue with…read moretotal money given and they wanted to charge the birthday boy that reserved $200 more saying they "were short". Had to count money over 4 times to confirm we had given right amount. Make sure correct money was given. Driver was on his phone sometimes while driving, which made me feel a little uncomfortable but other than that, he was nice. Bring your own drinks.

WOW! First off, the CUSTOMER SERVICE is top notch! Let me tell, you want to request Gabriel or…read moreKelly every time. Kelly pulled up to our school 15 minutes early and came inside to let us know he was here and ready to take the kids to their field trip. We entered his clean bus and he had stocked the cooler of cold water for us. WOW!!!!! He was timely, so friendly, and very accommodating. We'll use A Family Limo every time!! Jordan and Justin run a great business with amazing staff.

I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.