I had a disappointing experience at Rexall today. I was in a rush and needed to find a specific item for someone else. I had a picture of it on my phone and wanted to get assistance quickly.
I saw an employee stocking shelves and asked if she was working. She replied, "Yes, I'm working." I then asked if she could help me find the item. She pointed to a nearby shelf, so I went over to look. However, despite searching, I couldn't find the exact item in my photo.
She saw me standing there for about three minutes, clearly struggling to find it, yet she said nothing. When I asked if someone else could assist me, she simply repeated that the item was on the shelf. I explained that the one I needed had 27 capsules, but the one on the shelf only had 18. She then abruptly said, "Then we don't have it."
Her attitude was unhelpful and dismissive. Instead of genuinely assisting me, she wasted my time. Customer service should be about helping people, not just pointing and ignoring them when they need further assistance. read more