I was on hold with the pharmacy department for over two hours and I ended my call because I didn't…read morehave a chance to get through. I needed to ask for a refill, but the automatic refill confirmation window is 48 hours and it's already late. I've tried calling a few times in the last few days and each time I was put on hold automatically. this is not fair.

Service at the Shopper's Drug Mart - Eagleson Road location. I find the staff unfriendly and at…read moretimes hateful. I've had them email me telling me my prescription is ready only to get there and find it's not ready. There is always a long wait to have prescriptions filled. I left the hospital with 7 prescriptions. I needed them filled as my next dose was at 5 pm. I called them at 3:15 pm immediately after I got home from the hospital. I sent all prescriptions in through their website portal that allows the uploading of prescriptions. Then I was told they need the real prescription before they can give me the drugs. That's fine. I will give them the original copies. I asked if they could be delivered as I just got out of the hospital and was not supposed to be driving. The staff told me the delivery guy had already completed his deliveries for the day but they would ask him. They called back stating no he cannot deliver. I told the lady i would find a way to get there to pick them up as I need to take the drug at 5 pm or close to 5. She once again said she needed the real prescription before she could give me the drugs. I told her that's fine. I'll take them with me. I got there at 5:05 pm and handed her the real prescriptions. They had nothing ready for me. She told me to wait 15 to 20 minutes. I had already explained to her twice that I needed to take my medication and by submitting these 2 hours earlier I don't understand why she did not make that any sort of a priority. After all I had been going to this pharmacy for many years. No matter when I go there I have trouble. They've only usually got one person working on cash and a line of several people. They often have trouble locating the prescription. Maybe they have too many customers. I don't know what the problem is but it's the worst pharmacy I have dealt with when it comes to efficiency, courtesy and value. The curt attitude and lack of concern for the customer has me looking for a new pharmacy. They also charge higher dispensing fees compared to my previous pharmacy from years ago.

I would give this location a 3.5 stars, if I had the choice, simply because they have made the…read moredecision to close earlier than they did, and they now open later too. They have to save money somewhere, and cutting hours was their answer. On the other hand, Shoppers Drug is really expanding! I like this shop best of the 3 near home, and maybe not the closest. This particular store is open only to 10:00 pm, there are others open to midnight, and the occasional one open 24 hours. This location has a nice makeup dept., a photo lab, and they sell some food, books and some jewelry too, and lotteries. Shoppers' Drug usually has the best price in town for milk, eggs, and butter. The staff is knowledgeable and helpful, especially at the pharmacy (the cashiers tend to be on the young side).

Pharmasave Respect has been a familiar and reliable pharmacy for me, not just in Ottawa but also in…read moreToronto and other cities across Canada. This has always been my go-to pharmacy, with a branch in Ottawa especially great due to the professionalism of the pharmacists (not that i think they have worse ones in other cities, I just visit Pharmasave Respect Ottawa much more frequently). The staff was incredibly knowledgeable, offering detailed consultations and advice about medications and potential side effects. It's reassuring to have such attentive and expert care when it comes to health matters. Definitely a top choice for anyone seeking a dependable pharmacy with exceptional staff..

I've been using RespectRx (PharmaSave) in Bells Corners for about two years now. When I first…read moretransitioned from Rexall, there were some hiccups but Ryan and his team members are always eager to try and solve any issues I have had, to my complete satisfaction. The reason why I changed pharmacies to begin with is because I had a lot of errors at the Rexall and lost faith in their abilities. I feel like the staff at RespectRX listen to you and are always willing to help find solutions rather than passing the buck or just not listening to their clients at all. They are also good at chasing doctors for you to get clarification if needed so issues are dealt with a sense of urgency.

We are really upset by the pharmacy at this location. Were trying to find a specific medicine,…read morecalled them were put on hold for couple of minutes and answered that the drug we wanted was available on the shelf for $3.99. Five mins later my wife was in the pharmacy; they recalled the phone conversation but were unable to show where the drug was and couldn't find anything. Totally disrespectful!

On Saturday, Feb 22 this store manager at 420 Hazeldean Rd refused to allow the redemption of a…read moreFragrance Discovery collection card to my 23 year old son. She told him that it was store policy for him to show a receipt OF PURCHASE OF THE FRAGRANCE COLLECTION in order to redeem the gold card that allows a customer to redeem a fragrance. He then had to pay full price for a cologne THAT WAS PART OF THE FRAGRANCE COLLECTION. This is a gift we've given our kids for years and have never had a problem redeeming our purchase, until using the location at 420 Hazeldean Rd. This store age discriminates - THERE IS NO OTHER REASON TO TURN AWAY A GIFT CARD!

I am not going back to this Rexall (4048 Carling Avenue, Ottawa). I booked a flu shot appointment…read morefor my daughter and myself. We showed up for the booked time. There appeared to be a crowd of people waiting for a shot ahead of us. I waited for staff at the pharmacy counter to greet me. After waiting a while a staff member approached. I said that we were here for our booked flu shot. She said, "I don't know how to do that". The next customer behind me asked if they had something in stock. The same staff member said, "I don't know what that is" and pointed to the computer saying, "I only know how to use this". Another staff member at the counter was on the phone for 15 more minutes. When she finally hung up, I told her we have flu shot appointments. She said that I have to wait for the pharmacist. 10 more minutes and the pharmacist comes out of his office and started to give one of the staff members a hard time. He was raising his voice and was agressively pointing at the computer. Extremely unprofessional pharmacist. People were waiting to pick up their prescriptions and flu shots, yet the pharmacist and staff member completely ignored everybody. People were shaking their heads in disgust of the poor service. We waited 5 more minutes and left. Avoid this store.

Rude, impatient. They don't have to be friendly but at least be courteous. Especially the woman…read morepharmacist, what a piece of work she is. Rexall down the street is much better as is the small IDA pharmacy (prescriptions only)next building over

I have been going here for years and years now for my medications. The staff at the front of the…read morestore and the pharmacists are amazing. I love going in there and seeing the workers that I've known for years. The pharmacy staff are such hard workers. I can't recall his name off the top of my head, but the main pharmacist is so funny and friendly. I love this place and would recommend it to anyone .

This store is amazing. The druggists are knowledgable and friendly. They have gone out of their…read moreway to deal with complicated prescriptions many, many times. They even remember our names. With a severely handicapped family member we are so often disappointed by various aspects of the support system, but these people are unfailingly pleasant and genuinely helpful.

Nice, local pharmacy. Helpful pharmacist. Lots of generic products. Feels good to deal with an…read moreindependent pharmacy instead of a faceless mega-corporation.

From the owner: Covid Shots, Walk In telemedicine/ Virtual Clinic, Travel Vaccines, Compounding services, Minor…read moreAilments