The office staff is absolutely incompetent. I had scheduled a follow up post op appointment and when I checked in on time I had waited 15 minutes and no one called me back. So I went to the front and a different lady said wow they never checked you in. So she did and I waited another 5 minutes and then was called back. The medical assistant proceeded to take my blood pressure (no other vitals matter I guess which was a first) and then told me that I needed to wait because there was two people now ahead of me. So by this time it is already 45 minutes past my appointment. I asked how long and they told me they didn't know. So after hour and 15 minutes passed I was over it and requested to speak with the office manager. That was a waste of time. He apologized and said he would look into the situation. After finally the doctor coming in it was some random surgeon who had no clue about my surgery. I was beyond pissed off. She took 5 minutes on my appointment about me and then proceeded to tell me about how she had to be with a sobbing patient and if I was sobbing she would spend more time with me. This place wasted my time. A 5 minute appointment took 2 hours. I would have been better off if they said follow up with your primary care physician because that is exactly what I am about to do. I don't trust the capability or competence of this office. I would have felt better if I spoke to the actual surgeon who performed my procedure not some random surgeon who never touched me. She just looked at the glue over the stenches. Didn't perform a real examination. If I could rate this experience as a zero I would. I wish I could have chosen Wake or Duke surgery instead. Beware!!! If you have an option go to the another hospital. Rex has gone down hill since they switched to UNC healthcare. read more

This whole group was wonderful,especially Dr.Dragelin. I came into the ER at Rex with abdominal pan that was horrible.To make a long story short,I was septic.Dr.Dragelin saved my life. Everyone in this group was awesome. Dr.Dragelin came up with a plan to help me for the rest of my life .Everyone I met in this group was patient, respectful,and professional,and answered all my questions.By the way,Dr Dragelin's PA Lynn was great too!Thank you. read more

My husband and I will be filing a report with all medical boards in the state of NC, Rex Hospital in Raleigh, and the UNC Hospital System. Here is our experience: My son has/had a pilonidal cyst. We live in Western NC, and were told by surgeons that we needed to go to a metropolitan area for his surgery. I spent countless hours investigating. It is so hard to find a dr. with no referral. From the http://www.pilonidal.org/ website, I found that there was a doctor that did this type of surgery .. Dr. Jerry Stirman. We live 4 hours away from Raleigh, but I called Rex Surgical Specialists and requested an appt. for my son with Dr. Stirman. I don't know what is going on, perhaps Dr. Stirman is in the process of retiring, but the office staff couldn't/wouldn't make me an appt. with Dr. Stirman and assured me that Dr. Paul Park (another dr. in the practice) had a lot of experience with pilonidal surgery. I drove 4 hours to take my son to see Dr. Paul Park. He said that surgery was necessary. We decided to do the surgery over the summer, since he is a college student. My first indication that Dr. Park was not a good choice was when we left and he said "any of the surgeons in the practice can do the surgery, it doesn't have to be me." .. as if, he was not really interested or the procedure bored him. As a mother, I should have realized that this was a warning sign. Summer time came. I scheduled Michael's pre-op visit with Dr. Park for his surgery. We drove 4 hours to Raleigh, and Dr. Park was not in the office that day (really?). The receptionist said that someone called me the day before that Dr. Park would be out of the office, but there were no messages on my cell phone. One of Dr. Park's associates examined Michael before his surgery (doesn't give a Mom a good feeling from the start). One week later was the day of surgery. Dr. Park told me that the surgery should take 1.5 hours. We arrived at 7am and surgery began at 9am. By noon, I was concerned .. sitting in the waiting room, no news. Around 12:30 Dr. Park came out and said the surgery went OK and "we will have to see how it goes" .. fair enough. I assume he had a resident close up, because he was long gone before surgery was over (according to the surgery board at Rex Hospital). At about 2pm, I got an update from the nurses that my son was nauseous from the anesthesia. The nurses at Rex Hospital were wonderful. About 3:00pm, I got another update that the nurses were concerned about the amount of bleeding from his incision. They had called Dr. Park and were waiting for him to come back to the hospital to examine my son. At 3:30pm, they called me back to recovery (finally), and gave me his discharge instructions. The nurses were still waiting for Dr. Park to come back to the hospital to check my son's incision before they would release him (thank God)!. Dr. Park finally arrives and removes the bandage from my son's incision... blood WAS SPURTING out of the incision. Dr. Park did not even look at me, he just said "we have to go back into the OR" and left. The nurses were all scrambling because they had given my son food and drink (and of course that's not good if you have to go under anesthesia). My son is miserable. He went back into the OR. At about 6:00pm. Dr. Park came to to the waiting room and said that they had cut an artery and fixed it, but still there was no prognosis if the surgery was successful. At this point, I asked if he was going to admit my son to the hospital for the night .. he said "fine" .. gee thanks ... The nurses at Rex Hospital took wonderful care of Michael through the night. My son's surgery was on a Wed., and he left the hospital on Thurday with a drain in his back. The plan was for the drain to be removed on Friday. Dr. Park said he would rather remove the drain on Monday .... fine .. whatever is best for my child. We stayed in a hotel near the hospital from Tuesday( before the surgery) until the following Monday .. a hefty 1K in hotel charges. Note: the money is not my issue. I kept vigorous records of his drainage. On Monday, his drainage from his previous 24 hours was 40 cc. I felt that was a lot and expected to stay in Raleigh until the drain should be removed. Went to my son's dr. appt. at Rex Surgical Associates on Monday.. saw Dr. Park and informed him of the drainage .. he dismissed me and removed the drain. 10 days later, traveled 4 hours to Raleigh to get sutures removed .. wound had not healed properly. Long story short, over 2 months pre-op and my son is not healed. Neither Dr. Park or his nurses have even called to follow up to see how my son is doing. If my son needs another surgery, we will NOT be going to Rex Surgical Specialists. We are dealing with a Wound Care Center in Asheville. My dog received better care and follow up from my veterinarian when he had surgery. Sad, but true. p.s. Rex Surgical Associates also botched the insurance claims. read more

This is the absolute worst place I have ever been. I have a large open wound on my leg that they "treated". They soaked a gauze roll in a bleach solution and told me to go home and do this to myself twice a day. I called four or five times and told them that I was in excruciating pain and was told to take Advil! I went to an Urgent Care the next day and they gave me Codeine and said not to put the bleach solution on it. The next day I was in the Emergency room with a leg that looked like chopped meat. I have not been able to put weight on my leg in over a week. I would not go to this place if they paid me. Horrible. My advice is to STAY AWAY unless you like to be in agony. read more

I was SAVED on several occasions by 4 different doctors. The staff and nurses are terrific and a swift appointment was made for me each time. There is now a Brier Creek office, also. Thank you so much from deborah read more

I went to Rex surgical for a swollen painful nodule on my back, I wasn't sure what this was but thought it may be a cyst. I saw Dr. Edward Kim, and he was horrible. I feel like he was not interested in my case and he did nothing to help me. When he came in he looked at my back and felt of the nodule and he said "well this is swollen and tender and obviously causing you pain, but I do not know what it is". He said "maybe it will just get better, you can come back in 2 weeks and I will recheck it." He would not even order and X-ray or ultrasound of my back to see if he could determine the cause of my problems. I understand that I may not have had a conidtion that was his specality but as a medical doctor he should have done more to find out what was wrong with me. Dr. Kim is rude and does not have good patient bedside manner. I have been to Rex surgical before and have seen 2 other doctors that have been great. I will not be refering anyone to see Dr. Kim!!! read more

Having read the negative reviews here, I can offer a more positive experience. Dr. Stirman and the surgeons here treated me in an emergency situation and undoubtedly saved my life. I spent a week in Rex hospital where I have always had excellent care. Hopefully my experience was the rule and not the exception. read more

I recently had the experience of being referred to Dr. Daniel Vig of Rex Surgical Specialists at the Rex Hospital location. Everything about my experience (calling the office, being greeted with a smile each time by the receptionist, short waiting room time) was positive. This was my first experience with Dr. Vig. As I have reviewed elsewhere, my experience with him was very positive and I would recommend him highly to others. I will add that each time I called this office with medical questions, I was immediately able to talk with Dr. Vig's nurse. No waiting. Remarkable. I am sure that cannot always happen, however this gives you an idea of just how helpful and nice everyone in this office tries to be. read more

This review is meant to be very specific to the office staff at the Cary Parkway location and for Dr. Dustin Bermudez, MD. The location is convenient and parking is easy, unlike the Rex Hospital location. The office staff is polite, professional and timely with callback request. Dr Bermudez is knowledgeable, experienced, and extremely conscientious of his patient's concerns and needs. dr Bermudez makes eyes contact and isn't staring at a computer screen while giving you an exam or speaking with you. Most importantly are his surgical results: STELLAR! I am an RN with 20+ years experience and feel truly blessed to have a found a provider than remains conservative but also proactive in his patient care. I've had 3 procedures with Dr Bermudez since 2016 and each time was not only a breeze to experience as his patient, he's also been very careful to reappear that I didn't want unsightly scars. Dr Bermudez did such a great job each time that the scars are barely noticeable to myself and not at all to others (unless I point it out). Dr. Bermudez will be my preferred surgical provider moving forward should I ever need his services again. (Please let me reiterate that this review is specific to Dr Dustin Bermudez and the Cary location. My experience with Rex Main location and with a different surgeon in that office was not nearly as satisfactory and I would not return to this that provider.) read more

Dr Kim performed very delicate surgery on my father and we couldn't have been more pleased. We owe Dr Kim our heartfelt thanks!