We've had our new Honda Pilot for 2 years and aside from total satisfaction with the car, I must…read moresay that Apple Valley Honda has been a straight-shooting and honest dealer with us, then and ever since. I've never been up-sold for repairs or services not needed. It's courtesy and integrity all the way! And what a pleasure to sit comfortably in the Customer Center, in plush furnishings with courtesy coffee, tea, water, and super-clean restrooms across the hall. I also appreciate the email reminders for services and other issues (recall alerts) when they come due. We're a completely satisfied customers!

My wife and I have been car shopping at every dealer in town and out of town. The lower rating here…read morewas not for the sales guy he was excellent but his hands are tied. The problem is all of their cars have unnecessary dealer markups for things that should be an option. We were looking at a 2024 Ridgeline and it had $3500 in tint, paint protection and other stuff the dealer put on. With the market like it is not sure this dealership is listening. Consumers don't want these dealer markups even if I did they are inflated. Perhaps since they are the only one in town people just pay it. The only option we had at Honda was to put down $1000 and wait for one to come as is from the manufacturer. Needless to say we wanted the Ridgeline but not all the complications. We left Honda and went to Toyota next door. We did buy a car and did not pay for a bunch of inflated dealer add ons I don't want. Sorry Apple Valley Honda you lost a sale because of these add ons.

I had taken my RAV4 to a local shop for repairs because there were no available openings for over a…read moreweek. Bad choice, that shop did not know what they were doing, kept the car for two day and tried to upsell parts / work and didn't resolve the problem. I then took the car to Town Toyota and worked with Dennis Reyes. His technician quickly identified the problem as a loose steering rack bolt that needed to be tightened. They tightened the bolt and all other cradle bolts, reset all sensors, and a front wheel alignment. Town Toyota service department completed the work to resolve the problem and improve the drivability in a half day. The total cost was $347.10. Thank you Dennis and the service department team for a great experience!!

Hands down , the best place to purchase a vehicle and to have any service done ! Shout out to Jason…read moreBell , best salesman ever . Thoroughly explains the vehicle and process . This won't be our last vehicle from this dealership and I'll definitely recommend to anyone looking to purchase.

Thank you for a chance to review. I've moved off Ford totally given sales and service that never…read moremet expectations. Yes - to Chevrolet! Too bad Ford seems to have a culture of poor customer service! Tried calling and emailing management - Pat Armstrong et al - and no response after multiple attempts. I still love Ford - but not Pat Armstrong Ford - and Ford CEO Farley should have been replaced long ago!

salesman Carlos Mota was outstanding. He handled a unique situation great and made sure we our…read moreneeds were met! He was quick to respond to our inquiries and provided reliable choices. Thank you! The Johnson's

Visited this store yesterday, aware of some of the noise. Here to say, there's a new sheriff in…read moretown. The new GM's name is Mick. Decades long track record of taking care of customers, an out of his seat player, zero fear in resolving concerns. Watched two times, strongly advocating for his customers to get the best financing possible. Excited for the store, new team and the customers. I'm a career finance professional, having worked with over 1000 independent auto dealers.

Buyers beware. I purchased it 2013 Scion from them before I got the title or plates the motor had a…read moreknock and was no good. When you pay $9,000 for a car it should last more than 3 weeks everything that comes out of their mouth is a lie

I was considering taking two vehicle here to be serviced, however when I made the initial phone…read morecall no one answered. I tried asking why no one was available and I was told that one of the workers was on a personal call and the other one was somewhere on the floor. I called back a while later to voice my frustrations and their operations manager was just giving me excuses for his staff. Then he offered me to deal with him directly to avoid any issues, but I told him I'd rather go out of town then be exposed to unprofessiona, and unprepared staff.

Fantastic experience throughout the process, test drive, through financing was low pressure. They…read morebrought a vehicle in from out of state Thanksgiving weekend for a reasonable fee. Threw in a few extras. First service I was offered a loaner. Good communications and friendly, not pushy at all. Thank you!

The most amazing and efficient car buying experience I've had. Do yourself a favor and go see Paul…read more Sales and finance smoothly combined with no back office secrecy. Absolutely loved the transparency. I will say I knew exactly what I wanted before heading to this dealership but Paul had it ready to go. From start to finish we were here for 2-3 hours which had me shocked. Worth the hour drive from Moses lake. THANK YOU PAUL!!!

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

I'm always a bit nervous about car dealerships. My daughter was looking for her first car. They…read morewere easy to work with and did not push us at all. I really appreciated that. What made this car dealership stand out was 2 days later, my daughter's car battery died. They not only replaced the battery for free but drove her to her workplace and then when the car was finished, they drove the car to her workplace and gave her the key. They went above what was expected and we really appreciated it.

We absolutely love this dealership. We have gotten two…read morevehicles from them. We traveled 2 hours to come here. They are so easy to deal with from start to finish. The staff are knowledgeable, and are Not a high pressure group. The cars we have bought through them have been amazing. I am enjoying my new Mazda.

Found exactly the car I wanted and received exceptional service through the process. I worked with…read moreLeon Comeau, who is the most knowledgeable person I've ever met in all things Subaru. He showed me features that I had no idea existed, and provided tips and tricks for maximizing the benefits of the Costco Auto Buying Program. He followed up timely and supportively after my purchase. Nothing about the process felt high pressure or unclear. This was the best car buying experience I've had to date!

Great for Subaru service but not so great for trading in your car. Through my experience you can…read moreexpect below auction price on your trade. I also think most of the people are friendly but just a bad place to trade in your car. Just my experience. full stop

My husband and I bought a car here on June 7th and the salesman said he had checked all the fluids…read morebut after a week all of the lights on the dash started lighting up like a Christmas tree. We stopped driving it after the check engine light came on and made an appointment with an auto center. There they said that the fluids were never checked and that along with many other things the head gaskets needed to be replaced. I guess we should have paid more attention to the salesman when he said he hadn't checked the head gaskets because I'm sure he had and already knew they had to be replaced. Now, we are into the repairs and are paying just about as much as we paid for the car in repairs. Lesson learned, we won't be making this mistake again and purchasing a car here.

Disappointed spoke with salesman on the phone I was shopping from the website and driving 2 hrs to…read moreget my daughter a car for her Birthday sweet 16 , the sales man assured me how great the cars were how easy financing would be even had a "banker" call me to get more information ( little concerned about that now) if Carroll Basken had a Car lot this would be it !! At the end they were trying some crooked numbers game trying to charge me a 3000.00 dollar finance fee ??Cars go there to die!!!!Every car we looked at was filthy sticky stuff on the doors and Dash filth on the floor with garbage. high miles high prices ,everything on their website was $1000 less than the sticker prices on the cars when I mentioned this the salesman said the prices have not been changed on the website they were going by the sticker price "like what!!" Thank goodness my husband has mechanical skills so he checks things like lights and the engine one of the cars we wanted the check engine light was on they had no idea ??the second car we looked at the brake lights did not work and a packrat had been living in the engine the cords have been chewed on wires chewed on another car we looked at smells like someone was living in it smoking two packs of cigarettes a day .it was a long drive and a bunch of crap!! I'm just please be Weary when purchasing apparently the owner is a mechanic????

Everyone who helped us at Sangster was amazing. We made a deal over the phone & drove over 300…read moremiles from Oregon. The pickup had a couple small issues & the crew made it right & really hit it out of the park for us. Special thanks to Johnny & Rachel for their friendly help!

Professional, excellent , total white glove service and they delivered our new truck ! Highly…read morerecommend !