We had a great experience at Wilson Imaging! From scheduling the appointment to getting the report,…read moreeverything was smooth and easy. Caroline and the front desk staff were super friendly and professional, and they made us feel very comfortable. This will definitely be our go-to place if we ever need an MRI again. Highly recommend!

Excellent imaging services! Carolina was so friendly and helpful, start to finish. She responded to…read moremy questions and my doctor's office in a timely manner. She scheduled me at my preferred time. My wrist MRI was done accurately and very comfortably using their extremity MRI scanner. So much more comfortable than a regular MRI. Radiologist report results were provided quickly. I highly recommend Wilson Imaging!

I did a body scan here a few months ago and I plan on coming back for a follow up in the next month…read moreor two. The appointment only took about 15 minutes for me, I scheduled it on the same day and then pulled up 5 minutes before the appointment. Staff took care of me and helped me adjust my positioning to get the most accurate scan. I got my results within a few hours online and I saw a full breakdown of my fat percentage, lean mass, bone density, etc... I would say it was a good value for the price and you can find discount codes online if you do some research (or use an LLM). Parking is kind of a pain though.

So, I decided to get a Dexa scan so that I could verify whether or not my Hume Bodypod scale was as…read moreaccurate as Hume Health claimed. I'll cut to the chase and tell you it was surprisingly accurate, and within the margin of error, although Dexa is the "gold standard." I won't bore you with the metrics but I will bore you with the experience. First off, the location for the mobile service has ample parking and was conveniently located. The mobile van was clean, the technician - Suhban Khan was very professional and knowledgeable. Like myself, he was also a fitness coach and had solid knowledge not only with Dexa but also the leading body composition measurement devices on the market and smart scales. We had a good chat and I interviewed him briefly for the YouTube channel. If you want to watch, here's the link: https://youtu.be/eJ9x2bf5QHA?si=sytHprsQ9ydwYn-R The scan took about 10 minutes time, with 6 minutes for the scan. You just wear light, loose clothing and lay back, while the scanner passes from your head to your feet. It moves a fraction every 30 seconds. The van was mostly quiet with ambient music - felt very much like any medical setting. Is this a necessary experience for everyone? No. For most people seeking general health I would recommend getting the good habits of proper nutrition, exercise and proper rest before worrying about getting a Dexa but...it will help keep you accountable to your goals and honestly, the subscription service is pretty affordable. I enjoyed my experience and will check in again in a few months.

Tanya Brown was fantastic! Very professional very personable. Kept me laughing which made it a…read morecomfortable experience. Will ask for her next time Thank you!

Cheap for a reason…read more Trying to get Help on the phone is a nightmare. No one speaks English and it takes them four days to process an order for something that was already approved by insurance. I would only come back here if I was forced to.

A long time fan and customer of BodySpec. I used to go to the Broadway location and was super…read moreexcited when Union St opened -- very close to my gym and home. The two techs in here are fabulous, they are efficient, friendly, warm, professional and clearly very passionate about health and wellness. They genuinely care and make for a really positive experience. My small feedback on where BodySpec (corporate) could improve is that they seem to have switched policies and it's unclear from their comms and marketing that you lose the credit if you can no longer make the appointment. That and their customer support team (email and phone) is VERY slow / unresponsive and a 180 from the warmth and professionalism of the techs in Union St!

Finally a location on this side of town! I've been to the north beach location in the past and was…read morepsyched to find one closer. Happened to be their first day. Matt was terrific. The space is neat, and right in the middle of cow hollow / union. In and out in 5 mins. Instant report as well :) Would def come again!

I'm glad that I didn't look at the reviews before I came to this location. I needed to have a test…read moredone and made the arrangements fairly quickly so there wasn't a lot of waiting. I took Bart into the city and it was approximately a five minute walk from Embarcadero station. I got there about 25 minutes before my actual appointment time. I filled out a little bit of paperwork. There was one other person in the waiting room and they went in while I was doing the paperwork. I didn't have to wait very long and then Erik the technician came and got me. He was very professional, helpful and kind. I was done fairly quickly and was on my way home before my appointment was even supposed to start. Overall, I have no complaints.

Would be no stars if I could. Scheduled my appointment. Checked me in. Charged my credit card…read more Allowed me to wait in their ugly little waiting room and then told me they don't do that kind of imaging here. No manager to do a refund so left to file a dispute with my credit card company. Also learned their MRI machine is broken and they no longer do X-rays. Add an ugly outdated dirty office and that pretty much seals the deal. Like yourself and don't ever use this place.

I am writing this review from their office and I am very happy with the service and price I…read morereceived. MRI price was competitive/fair. Unlike the other two imaging centers I called ( SimonMed & Radiology Assist) this place actually answers their phone, have competent people working there and are courteous. I was able to get us in the same day. I highly recommend them and would return. Thank you

Pretty disappointing. Front desk staff were disengaged. (CT tech was delightful and I'll give…read morecredit to the phone scheduler, who kept me up to date on prior authorization). More to the point, the scan hasn't been read 7 days after performing the study. Come on!

This is where to have your radiology needs done. The waiting area is very roomy and plenty of…read moredaylight. Complimentary parking, plus complimentary valet parking for us disabled individuals. Supervisor Norman's staff over the past ten years have been phenomenal. Also his scheduling staff especially Jan has made all the pertinent inquiries regarding my upcoming scheduled appointment. Individual's who have mobility issues are taken care of by his caring staff. His front desk personnel Guliya, Christina, Ricky and others have made my many radiology needs most pleasant. Technician Ben most recently provided me with a CT Scan my spine surgeon ordered. Dylan provided me with the CT scan results via a CD within 10 minutes . Thank you Norman for all you do to have your wonderful staff care for us senior patients.

If you need an MRI and you can fit in any machine, are not claustrophic, do not have any medical…read moreissues that add difficulty to getting the test done, and have no issues with contrast, this place is fine. However, if you are claustrophobic, have medical issues that make getting in and out of an MRI difficult, require any modifications (even minor) to their standard protocol, or are unsure about how you will react to contrast, go elsewhere. On the plus side, they have multiple MRIs of different types and sizes. When you are booking or ask a question, they will often respond with the name of the machine or the room number as if the typical patient knows that info. I have been here several times and have had more than a dozen MRIs in my life at various facilities. So many times I have walked out of this facility. Two things are needed to get a good screening - the right machine and the right tech. I have had multiple instances when they have booked me in the wrong machine. I have also had them switch the machine at the last minute to the wrong one. They have some good techs, but you don't know who you'll get. They have too many techs who are very inexperienced. They have book knowledge only; that stops them from adjusting to the patient. For people with claustrophobia, the tech needs to listen carefully and adjust. If the patient cannot handle a head cage, insisting on putting barriers around the head and adding foam blocks creates an unsafe environment. This is especially egregious when the patient has had successful MRIs of head and neck with none of this. It is actually optional if you can stay still. But inexperienced techs will push for what they have been told is the norm. There is also an issue of techs not knowing how to help people who struggle to get up onto the machine bed. Add to that that people who are injured enough to need their services walk down slick hallways in hospital socks. Also, many older people are helped by being able to keep their glasses and hearing aids until they are on the machine. Taking them early, which they always do, adds risk of falls and disorientation. The greatest issue with techs is simply not listening to the expressed needs of patients. If someone says they need the room well lit, that doesn't mean turning on the light in the machine while keeping the room dark. Requests for time to settle in and zone out before starting are interrupted by chatter expected to calm you. However, having a tech repeatedly tell you that they know it's tight in the machine and that it is really hard to handle only adds to the stress. Additional issues are layering on blankets when the patient says they don't want one, touching the patient without notice, and tossing sheets over your face. If things go poorly and you ask for space, many of the techs, in trying to be compassionate, will touch you or follow you around. Again, this exacerbates the problem. Then they'll suggest you try meds. If you can't, they stare at you like that is the most bizarre thing they have ever heard. Some will even push the meds as if they are fun. Finally, I was there one time when a patient had a severe reaction to the contrast. She was treated like she was being dramatic. This worsened when they pulled a curtain and spoke about her, assuming she couldn't hear. We both could. She needed a shot of epi and to be sent to the ER but they saw breathing difficulties, striations, and a rapidly spreading rash as nothing. They seemed to care more about getting her out of there than helping her. Personally, I need an MRI but I will not be able to get one. Guess we'll wait until I'm passed out in an ER.

Even though x-rays are walk-in only, the staff are amazing and price is really reasonable…read more Unfortunately because the wait is so long because it's walk-in only, be prepared to entertain yourself.

First of all ,all the paper work you have to do when you go for your appointment , 3 pages of…read morequestions . Every place I go to has an online website were all checkin paper work can be done at home, not sitting in a waiting room with a does other people, that's crazy. Then after your visit they send a text asking for a review but make it impossible to sign in to do so. Hope I never have to deal with this place again

This review isn't for the service so much as the cost. $2000 per vaginal pregnancy ultrasound, when…read morethe national average hovers around $500. I moved to SF and found out I was pregnant. I was about 8 weeks and didn't have a doctor here, so my doctor in Chicago referred me to this center for an ultrasound. I called to see if they accepted my insurance, and they said they did. On the first visit, we didn't hear a heart beat, so naturally scheduled a follow-up for the following week, at which time we did hear one. On both visits, we did not see a doctor, just the technician, who performed the vaginal ultrasound and did not give us much information. She said she would give updates to my doctor in Chicago, who then called us with information. We switched insurance right after, due to the move and new job, and I found an OB here. At the same time, I got the bill from UCSF--$2K per ultrasound, for a total of $4K. The ultrasound had a bunch of tacked on costs, like doctor's fee (I'm guessing the tech showed it to a doctor there), facility fee, etc. Insurance said they would only cover half of each, so we're paying $2K out of pocket. To make it worse, USCF doesn't have an automated monthly billing option, so I have to log in every month which reminds me (hence this review--I just made a payment!). When we went to my first OB visit, he was going to perform an ultrasound, but I hesitated and asked how much it would cost. He said even if insurance didn't cover it, the cost would be about $300. (Insurance did cover it). This is mostly FYI for those of you that may be going there for a basic ultrasound or something, to know about the additional fees that get tacked on, which your insurance may decide not to cover. We would have been better off going to a doctor's office or something without insurance and paying out of pocket, rather than a research hospital/facility that has a lot of additional fees.

Horrifyingly poor patient-empathy. I had to schedule an emergency mammogram (which is scary enough,…read moremaybe having breast cancer) and the ladies I spoke to to schedule an appointment were quite bureaucratic and uncaring. They required I fax a detailed and 100% correct order before they would schedule me, and their process took so long that by the time I got the right order in, there were no appointments left this week (it takes 45 minutes for a fax to come through in their system!!!... that's insanely slow. It's 2019 people, how about using email? Or a bit of human connection and heart?) So now after 90 minutes on the phone with them and my dr office, I need to start from scratch elsewhere. Never coming back here - they treat their patients like just a barcode in their computer system

First I want to be clear that the radiology reports for my two MRIs were received promptly and were…read morequite thorough. My low rating comes due to my two interactions with Linda in billing. I was billed for services that I had already paid for, so I telephoned the billing department on 03/02/21. I explained the situation to Linda and she could not have been less interested in helping me resolve the issue, but told me that she would "investigate" and get back to me. On 03/11/21, since I never heard a word back from Linda or anyone else with Cal Imaging, I called back for an update. Unfortunately I was again connected with Linda (maybe she's the whole billing dept.?) and she was once again very dismissive and extremely curt with me. When I tried to get an understanding of what her "investigation" revealed, she hung up on me. At the end of the day medicine is about customer service and unfortunately Linda's appalling lack of regard for patients reflects negatively on the entire organization. Because of her, I will never utilize the services of this medical group again. My recommendation to management would be to provide Linda with some much needed customer service training.

We pay our medical bills promptly. Our account was referred to collections agency without adequate…read morecommunication. We then had to spend time and money resolving the issue with the collections agency. We will never use them again and suggest others avoid them unless you pay cash in full at time of service.