Unaccommodating, completely unhelpful. 48hr cancellation policy is a joke. I had been looking…read moreforward to my appointment for almost 2 months, then an emergency came up, and I have no vehicle, so I called more than 24hrs before my scheduled appointment (promptly after becoming aware of my current situation) to cry for a reschedule, and the very 'manner-of-factly' secretary just kept preppily explaining, "well that's our policy and you were aware of it, bc it is in your paperwork, so we'll be billing you $50 if you decide to cancel/reschedule at this point." I looked at my forms, and it does specify that you must make changes prior to 48hr window, but NOWHERE does it state that you will be billed for $50! No where! I can't believe how unhelpful this office staff is. I don't miss appointments that I schedule, and I am very punctual! I own a business and work full time, and make my appointments. This was an extenuating circumstance, and I was nicely asking for help. Now I am completely uncomfortable with even going (which I'll have to Uber there or find a ride-as a 32yr old grown woman), and have never felt so triggered or violated by having to go through with an appointment at an office that clearly doesn't value it's patient more than the almighty dollar bill. Dentistry in Ohio is hard to find quality care from. I NEVER had such an issue back in California, and I am no snowflake. But to have to go through with this appointment now and not want to be out $50 (bc let's face it, who can afford that), it's such a violation, and it makes me feel sick to my stomach. Shame on you Maxtown Family Dental. You clearly have no concern over patient care.

We had the worst experience with Michelle from the office. Dr.Ulm has been nothing but nice and…read morefriendly to us and my son liked him. We had been at this practice for around 4-5 years I believe. My husband had a bad experience with her and her attitude in the very beginning and he changed to another practice. My 4 year old son and I had cleanings last month. Our dental insurance had changed. I didn't realize that they didn't have the new info. (Shouldn't they ask when you arrive anyway? Michelle told me "No".) When they called after the appointment, I gave them the info that I had for the new cards (the same info my husband gave to his dentist and everything was fine with them). Then maybe 2-3 weeks after our appointments Michelle called me with the worst attitude, absolutely zero customer service. I was completely taken aback that someone would call one of their customers and treat them like this!! I decided that we were changing dentists and then actually received a note in the mail asking us to leave them. Talk about shocked!! I have no idea what Michelle told the dentist- but never in my dreams would I have ever expected to be called and spoken to as this woman did me. I wanted to give her a little grace and think maybe she was just having a really bad day... but after this letter I decided to write my honest review about how we were treated at this practice... for having a change of insurance due to a job change.

Love this dentist and the office staff, too! Dr. Brian is very gentle, caring, honest, and always…read morereviews costs up front so that there are no surprises. The hygienist always does a phenomenal job and the receptionist is friendly and personable. Love that the office offers evening hours. Highly recommended!

What more can I say about Dr. Brian & staff? I've been going to Dr. Brian now for 4 years And he's…read more given me my smile back. Him and his staff are just the best. Dr. Brian is very personable, he knows his work, and he's a perfectionist--just like me! Thanks Dr. Brian, you are simply amazing!

Wisdom teeth came out…read more The staff was super friendly and explained everything to me. The surgeon is top notch and really good guy. I felt very comfortable with this team and it was the right choice. I would recommend 10/10 times.

I was terrified to get my wisdom teeth removed and the staff was wonderful. No wait time at all,…read moregot me in and out for both appointments. Everyone there makes you feel so comfortable and is so kind, what a wonderful experience!

I went in scared to death that a small growth in my mouth was cancerous. When I went in they could…read moretell I was very nervous and upset but they were all gentle and comforting. Dr. Terry Olejko came in to take a look and stated what he thought it was which would not be cancerous. He then asked if I would like for them to do a biopsy since I was already in the office. Sure! I was taken into another room and the whole thing took less than 10 mins. The staff is amazing with comfort and care. They explained the insurance part and I was able to go back to work. They called me to make sure I was doing ok and advised if I had any issues with the sutures or the site of biopsy, to give them a call. They called 3 days later and stated it was confirmed by OSU that it was exactly what the Dr Olejko thought it was.....not cancerous! What a huge relief. I would recommend him to anyone needing teeth pulled or any other oral health issues beyond a dentist.

I have been a long time patient of Dr. Jackrit. He is gentle, caring and an excellent dentist. I…read morehave never had a bad experience with him following teeth extraction. I recommend him highly! Margie Holtzapfel

Excellent oral surgeon. Highly skilled and very concerned with the comfort of the patient.read more

My wife needed a tooth extracted and Dr. Olejko was one of several oral surgeons recommended by our…read moregeneral dentist. We were able to get an appointment within 24 hours for the extraction and my wife was very impressed with Dr Olejko's skill and patience. Now that the tooth is out, we are proceeding with a dental implant - also with Dr. Olejko. I went with my wife for her follow-up visit and had a chance to meet and talk with the doctor. I share my wife's opinion that Dr. Olejko has a great manner; he takes time to explain the process; he doesn't rush you in and out; and he really impressed me with his caring manner.

I called the office to schedule an appointment for a tooth extraction. I gave the receptionist the…read morename of my insurance carrier and offered to provide my plan number from my insurance card. I was told that I was required to call my insurer to pre-authorize my insurance. When I asked if this was something the healthcare provider should do instead of the patient, I was told that perhaps I wasn't a fit for their practice. I hung up and received care elsewhere. Office staff is rude and inflexible.

I recently was referred to this practice by my regular dentist to place an implant after a failed…read moreroot canal/extraction. The entire experience was outstanding from start to finish. Upon arrival, the front office staff made me feel so comfortable and welcome (I was a bit nervous!). Dr. Brady Burton took the time to explain every step of the procedure, answered all my questions and made sure I understood what to expect through the process. The implant placement itself was so quick and painless! Now months later, my implant has healed beautifully and my smile is back to 100%. Thank you Dr. Burton and team for providing such a high level of care. If you are considering an implant, I highly recommend this practice!

Everything went smoothly and my wisdom teeth extraction was much easier than expected. I…read moreexperienced minimal pain and very little bleeding. I couldn't be happier with my experience.

I had my wisdom teeth extracted here back in 2016. Worst experience of my life. I woke up in pain,…read morefully awake, no grogginess, and no numbness. They sent me on my way. The next day I was so swollen and in pain, when my mom called to inquire about what to do, they said it's because I didn't eat real food with my meds. Real food? Right after getting 3 wisdom teeth pulled? I had issues for over a month. I had a big hardened blood clot in my cheek, ended up with a major infection with a $25K hospital bill from 2 ER visits and a week long hospital stay. I almost had to have surgery at the hospital because of him. Doctors and Nurses all said it was from unclean hands, tools, and environment. Then, he had the nerve to bill both my of dental insurances and send me a bill for the remaining amount! Even though insurance said I was paid in full. When we continued to fight him, he then had the audacity to send us a nasty letter on Westerville Police Department letterhead demanding payment. He was an officer part time!

I was referred here in pain, so I let them do the work. I went in thought I had insurance, but did…read morenot, so they gave me a cash price for the work. I paid all was good 9-17-2013. Come 1-14-2014, I see my dental insurance was billed from Krause for the surgery, I did have insurance but there was just a problem. So after they settle for cash price found out I had insurance and charged the double to the insurance company. Why wait til 1-14-2014 to make the claim, I called in on 1-9-2014 to get a copy of reciept so I could get reimbursed since my insurance was good. They told no one available until 1-20-2014 to talk to about this, on 1-14-2014 they submitted their own claim before I could get my own refund. They never called me, or let me know what was going on, I had to call them. The worst customer service ever. Real true if they did not return some of the money. But easily a way to make extra money, unethically. What if I had never went back there? what about my refund What if I had moved since four months? they never called me Would they have sent me a refund without a phone call? they would have kept it all for themselves Why did no one follow up to say they would submit the claim and in fact sent it underhandedly? because they wanted to do the claim and get more money for themselves. Do not take your chances, tell your dentist about this. Just say no to going to or being referred to Krause, and if it's his staff only then they are a reflection of him, either way steer clear.

We have gone to Dr. Stern for many years. He removed 7 teeth from my daughter's small mouth as a…read morechild and removed her wisdom teeth as a teen. His staff was friendly professional and communicated well. My daughter's procedures went well.

Was great with removing baby teeth of my littles ones! I think anti nausea meds may be a good…read moreoption for future littles.

Should have switched to Westerville Dental years ago…read more Pleasant, friendly, capable, nice office. Considering it's a dentist, very good experience.

I think some people are kinda like me and a little insecure about their teeth and where they go but…read moreI never felt that way when I came here. Dr. Stephen Malik is thee best dentist I have ever had in my life. He cracks me up and is absolutely hilarious you'll sure to have a good laugh if not a wonderful smile. On a serious note, I'm surprised he's not famous, his work is on a next level. My smile is amazing thanks to Dr. Malik.