Riskily incompetent for those wanting professional resume guidance. Writing this to help/warn people who are hopeful about this service before they consider purchasing. I invested $378 in ResumeZest for their resume and LinkedIn package, hoping to streamline my job search in the tech space while pressed for time/energy. Unfortunately, the experience was fraught with issues that undermined my confidence in the service and ultimately led me to cut my losses even after giving them feedback about the experience. From the outset, the responses and changes provided by the service often did not address my specific concerns. Despite my and peers of mine's extensive experience in hiring processes and consultations with HR professionals, recruiters, and industry advisors, my writer ignored my insights, relying instead on their credibility and experience in resume writing. This rigid approach was particularly frustrating when my feedback was either ignored or met with dismissive pushback. Additionally, my request to retain Word comment threads (suggested by them to track feedback) was disregarded, as my unresolved comments got removed in the final drafts. The service exhibited a troubling inattention to detail. Multiple grammatical errors persisted through revisions, and there were inaccuracies in my educational background and work history, such as a missing minor and incorrect employment dates. Compounding these issues was my writer also addressing me by someone else's name in the introductory message. Moreover, the resume contained numerous terms and skills inauthentic or irrelevant to my background despite the thoughtful detail I laid out in the 1st steps of the process. Some phrases were vague, non-standard, or incorrect, signaling a lack of industry knowledge. The job descriptions for my past positions were overly lengthy, repetitive, and filled with fluffy phrases, seemingly to pad the document which they made 2 pages. The inclusion of keywords I provided was handled impersonally and the final product resembled a copy-paste effort overall rather than a thoughtful integration of info. Despite the positive elements like ATS-centric tips and several helpful rephrasings - the significant monetary cost, the time/effort invested by myself, and content based issues with the resume were too significant to overlook. Using even a fraction of the final versions would have been a risk to professional reputation and potential opportunities for good. Although the service attempted to reconcile when I advocated for my situation, their lack of necessary skill and insight into the tech field led me to move on without spending more time engaging with their product. read more

The writer that I was assigned to didn't have a degree. The only way to communicate with your writer is through their platform. This means you must be glued to your email/phone to receive/respond to communication. The customer success team is a joke and shouldn't exist. Basically, once you're assigned a writer, you can forget about requesting a refund or receiving a resume until you give the writer the details (that, in some cases, aren't available). You READ that correctly. You WON'T get a resume. So if you can't provide all the details on their scripted question-you will NOT get a resume. I haven't received a resume from Resumezest. read more

I discovered ResumeZest when I was searching specifically for a resume service for the project management industry. They were one of the more affordable options who were still highly rated. In the past I tried other resume services, but ResumeZest has absolutely been the best to work with. They are absolutely professional and efficient with their process to ensure your needs are met by a professional in your field with resume writing expertise. Shortly after purchasing the resume service from their website, I was immediately contacted by their Director of Resume Writer Services, Lindsey Duston, with questionnaires so they can best connect me to the resume writing professional of my field. If you have an existing resume, you can send that over as a starting point or you can fill out an extensive document to help them get you basic info. They also asked for a few job titles you are interested in, and well as a few job postings that you are targeting. The overall answers provides their team a good understanding of your career goals so that you can be assigned to the appropriate resume writer. I provided my prior resume, details about recent achievements, and all of the things they asked for in their questionnaire. I was quickly connected to Emily Ellis, who has over 13 years of resume writing experience for the project management field. I really love Emily. She is intelligent, knowledgable and a great listener. Prior to our meeting, she already cleaned up my resume and incorporated the changes I mentioned. She added a lot of great questions to make my achievements more quantified and she fleshed out things where I had a personal connection to a line but it was not necessary for my field. It's funny because I always help my friends and family with their resumes, but it's always good to get some impartial feedback from a fresh set of eyes. In this case, I found someone who really nailed my resume. She knew key words and terms that hiring managers in our industry looks out for. Best of all the format by ResumeZest ensures your resume will easily pass Application Tracking System (ATS) scans. After about 4 revisions I was beyond proud of my new resume. I appreciated Emily's skills and patients with all of my heart. This resume is truly a game changed! Emily also provided me a guide to best change things up on my resume according to different job postings to adapt to what each company is looking for. Worth ever penny and beyond! I would definitely be interested in hiring ResumeZest again in the future if I have major changes to make. It's always good to have a fresh pair of eyes. They also have other services for cover letters, linkedin optimization, professional bio, thank you letters and more. I am definitely interested in those services in the future and if possible I will be requesting for Emily's professional and impactful services. read more

I had been poking around some of the other services and with Covid, I am not open to spending a ton of cash right now on a resume. This service was great to me. I wrote to the help to ask some questions about how to use site, and heard back from "Mike" within 30 minutes. Seemed like I was talking to a human, which I liked. I chose a professional resume and linkedin makeover and it cost less than $360, which made me very happy. I answered some questions asked by the resume writer (Lindsay) and a few days later I had a draft. Over the course of the next week, I suggested some edits and changes, and all looked well when it was done. I am very confident in the resume I received and the price was certainly right. Truthfully, I get nervous with resume services because it seems like so many are out there and you never know who you are dealing with. Thankfully, I really felt like I was dealing with humans (not bots) this whole time. Great service! read more

Mike and Lindsay are absolutely the best. They treat you as personal friends and take incredible care to make sure they understand your background and speak to your qualities in a way that make the work I've done jump off the page. I always hesitated before sending my resume out to someone, now I feel super confident handing it over! The icing on the cake was the affordable price to get my resume completely done. I thought I'd have to put this on a payment plan, but it really wasn't that bad! read more

Really great resume writing company and more affordable prices than most of the companies in the area that I had researched. Well done!