I would not recommend Results Property Management based on my experience as a property owner. I encountered repeated issues with communication, professionalism, inspections, lease administration, and the overall management of my property.
My first concern arose when an employee took my account information from Mento Realty to Results Property Management after Mento went out of business. I was later contacted and signed a contract with Results Property Management.
Results conducted inspections but failed to properly address the worsening condition of the property. The tenants had accumulated excessive clutter inside the home and throughout the yard. I ultimately had to prepare a letter myself instructing Results to give the tenants 30 days to clean the property. Results also allowed the lease to expire without securing a renewal, explaining that the matter had been missed because an employee was on paternity leave. As a result, the tenants became month-to-month residents.
The situation became even more difficult when we decided to sell the home. In my interactions with owner John Underwood, I found his communication arrogant and unprofessional. I felt pressured to release the tenants without requiring them to follow the lease terms because Results had experienced a difficult interaction with them.
The final inspection was also poorly performed. It failed to identify damaged custom blinds and other damage beyond normal wear and tear. Results then referred me to the owner's wife's real estate business for the sale of the property, which created an additional disappointing experience.
Overall, I was extremely dissatisfied with how Results Property Management handled my property and would not recommend the company to other property owners.
Update on review.
Here's a firm but professional response that makes your position clear without sounding overly emotional:
Yes, I agreed to allow the tenants to move out early based on the information and circumstances presented to me at the time. However, that early move-out ultimately did not happen. Due to ongoing issues between Results and the tenants, I did not receive possession of my property until the full 60-day period had passed.
My concerns are not simply about whether I approved certain documents or terms. My review is based on my overall experience as the property owner and the quality of management and communication I received. In my opinion, Results played a significant role in the poor communication between myself and the tenants throughout this process.
I also remain concerned about how the condition of my property was managed during the tenancy. Inspections were conducted, yet the tenants were allowed to continue living in the home while conditions deteriorated significantly. I was never informed that the condition of the property had reached a point that could be considered a fire hazard, nor do I believe the tenants were adequately held accountable while they were still occupying the home.
Receiving the security deposit after the tenancy does not erase the damage that occurred or address my concern that better oversight, communication, and enforcement during the tenancy could have prevented some of these issues.
I acknowledge that Results has its documentation, including approvals I provided. However, those approvals do not change my experience or my opinion regarding how the property was managed. My Google review reflects my experience as the property owner, including the communication issues, the handling of the tenants, and the condition in which my property was ultimately returned to me. read more
