Terrible experience with this company. My husband went to a branch to get a specific service done and was not given that service, after being told he would. We paid full price, and have not been able to get a refund for weeks. The staff in the office was extremely unhelpful, and the staff in the corporate office has been impossible to deal with. We spoke to the staff on site, their district manager, accounts payable and HR. After speaking to HR personnel, she confirmed we are entitled to a refund. However, it was never submitted and after leaving 5+ messages, we were finally told that the refund will be processed today. The "confirmation email" we received was a COPY of the bill we had paid.
I do not recommend this company in any way. This has been weeks of back and forth, even with admission from both physiotherapist and HR that we should receive a refund for services not performed. This company is not looking after the best interest of their customers, nor their health as they advertise. read more