Wonderful young ladies doing an amazing job for the heartland imaging practice. They are very friendly and accommodating. Kiddos to the office on Dixie Highway. read more

Came here through community care for a va brain scan. Was a little worried about the appointment due to poor reviews only found on yelp. I would like to say I'm extremely happy with my experience! I filled out pre registration forms the day before on my phone and then the day of I filled out the pre appointment forms that were sent to me via text. I was in and out! Treated with extreme care and would come back for any and all needs. This facility does not deserve the 3 stars. read more

I have missed two full days of work because of the incompetent people they have scheduling appointments. They have canceled my appointments twice and rescheduled, and only reached out to me one time. I do not recommend this facility at all besides the appointments the place isn't clean or comfortable. read more

While the staff were great and the place was spotless im having a problem with billing. My text about billing says I owe 50.00 but they say I owe 100. When I call about 10 times today I am always hung up on either the 1st 2nd or 3 of ring read more

I've been there twice. Once for a CT and then the next week for an ultrasound of my liver. Everyone there, was so nice and helpful! They all seem to really care about what's going on with their patients! I would recommend them to anyone read more

Forced to come to this particular provider to get medically necessary quarterly followup scans for cancer diagnosis due to insurance provider's decision to take the cheap route with health care rather than allow the usual CT at a hospital-related facility. Fully completed the requested online checkin process and then had to repeat the process in person, which was frustrating when not feeling well in the first place and trying to conserve limited energy. This location is a supposed health-related business and has several posted signs making notice of requiring masks; however, we had to sit in a waiting room with other clients who chose to be unmasked and then feigned shock that one might be required. Posting this info here to warn others who have health concerns related to being immunocompromised. Will also contact insurance company to document same complaint in hopes of avoiding the health gamble in the future. read more

The only reason for a 4 is, when trying to get in touch with them to get copy of my results I left a meassage over a week ago and no reply.

If I could give this location a zero I would. First they lost my doctors order, never called to tell me this. I took off work to get CT scan with contrast done. I called my doctors office when I was there and they said they would get the order sent over. Then I was told it was too late to do the test because the person who does the contrast leaves at 3. I go to my doctors office after I leave there to ensure the order was sent. Heartland reschedule me. Two days later they call and leave a voice message on my machine saying they made a mistake and rescheduled me on a day that no one is there to do contrast, so I reschedule again for today. When I get there for my appointment today they told me the CT machine was down. This is the most unorganized, dirty(place stunk) facility I have ever seen. The staff could care less that you take off from work, not even a courtesy call to let you know . I ended up going to another facility that day and thank goodness, I don't think the staff would have even been competent enough, and I was scare to even have them touch me anyhow. Do not go there it is horrible, short staffed, and unorganized as all get out. Unbelievable. There's more that went wrong with my experience but I think you get my point. I told them I didn't think they wanted to to my CT and that's ok, because I will never go there again. True story. read more

Stay Away!!! My issues so far: (1) I set up an appointment for an MRI at the Dixie Hwy. location because I live 5 minutes away. Heartland changed it to the Elizabethtown location. Then they gave me an appointment at 6:30 pm at Dixie and later canceled it due to lack of personnel. (2) When I finally got my appointment, they misplaced my paperwork and had to reprint it. Who now has my original paperwork? (3) The Dixie office cannot make CD's, I now had to drive 30 minutes both ways [1 hour total] to get a CD copy of my MRI at the Shelbyville Rd. location. (4) They do not know how to bill my insurance. After I received the bill, I contacted agent "Ruby" who said they filed my claim without a group number and will retry. After receiving another bill, I talked to agent "Gail" and she told me they forgot to add my middle initial to the claim. After reviewing that everything was correct, I still get another bill. What is it this time??? (5) I contacted my insurance company and they said they have never received a claim from Heartland Imaging. Now I must make more phone calls and listen to lame excuses with very little trust this will get resolved soon. If you need an MRI, go anywhere but here. (6) To be continued... read more

Doctor performing MRI seemed to treat me differently than the man that was ahead of me. Not sure why. It was weird. Previous to going into the MRI tunnel, we discussed staying very still or the pics would be blurry. Once finished I asked, "were the pics blurry?" He rudely said, "If they were blurry you'd still be in there." read more

My first time here- everyone was really nice. Gave me really nice scrubs not just a sheet to change into.