Wish I could rate this place higher... They need to invest in their staff training. I'll share what I mean- the first time I went was pretty good. It didn't feel personal, as I was in a large room, that fit several chairs, but cozy enough that I could reach out and touch a stranger. Awkward. I am having a personal, relaxing experience, so that part is not great. But I kept in mind, I'm here for a reason- to get hydrated! The girl who placed the IV seemed nervous, like she was new. But you visit with an RN virtually and so I just brushed it off. It went fine.
The second time I went with a friend. The friend is scared of needles, but I assured them it was very professional, and all went well when I went, so no worries! Right? No- I am lucky my friend still speaks to me:( Again, the girl doing the IV was a bit nervous when placing my IV, but all went well. (This was a different girl than the first time.) I cannot say the same for my friend I was with. After my IV was in, I sat back and started to play on my phone. I looked over (less than 3 feet away) my friend was staring at me- pale as a ghost, I looked down and blood was all over the sanitary napkin they put down. Apparently, the girl (who was nervous with me, but lucky and got my vein) missed his and pulled the needle out and blood gushed. She eventually got the IV in place. We finished and my friend said never again:( I though- it was a mistake, a fluke.
So I went alone the third time. This time it was my turn for torture. The girl who did the IV placed the IV under my skin, not in the vein. I was in pain. The IV area was red and swelling a bit, so she tried to replace it. Three times. Finally, I said to please stop. It is not worth it. I got a vitamin c shot in my butt and left. They offered a discount, but after that painful experience and the incident with my friend, I realized it was not a one- off incident. I have not been back since:(
...oh, and my friend? They bring up this incident over and over to everyone. I'm not sure who this is worse PR for? Me- as a friend, or restore:( read more