Over the decades we've been homeowners, we've experienced our fair share of water issues/flooding…read moreand have used several restoration companies in the Denver Metro area. This was the first time we used True North and I will say that they were hands-down the best specifically for the actual restoration work. The quality of work they did was excellent. They covered everything with plastic and did exactly as I asked them to with regards to *removing* everything that had mold on it (removing rather than cover with Kilz). They place was left clean and fresh when they were done. However, their communication and follow-up is subpar and highly disappointing. I had to follow up 2 times to get the results for the mold test conducted after the clean up. I also had to follow up for them to pick up their air scrubber a week after the job was done. They do great restoration work, but you have to be active and stay on them with follow-ups until all their equipment is picked up from your house and you have the test results you ordered.

Service was acceptable for carpet cleaning. I was told they also provide a degreaser product they…read morecan use to help remove stains. I asked if he thought the deep and old stains might come out with this additional service. He said yes. After allowing the carpet to dry for 2 days with no traffic (we left town) I returned and the stains were still there. I called and stated that the upcharge for the degreaser didn't have the effect I anticipated and I was asking for a reduction in the "degreaser" service. I was told there was no gaurantee it would help. That is NOT what the tech told me. I asked and he said "yea, that will definitely help bring them out as they are greased based stains". They did a nice job with the regular carpet clean but be wary of upcharges.

I highly recommend Phil and his crew! He completed a kitchen remodel at our church that was so…read morewell done that even the infamous "church lady" was delighted with the results. Then he came to my house and modernized all three of my bathrooms. He was always professional, did wonderful work, and was considerate of our spaces and lifestyle while working in our home. After some conversation, he was able to choose fixtures and finishes that were an excellent reflection of our tastes. I truly can't be more pleased with the finished rooms.

In October 2024, I obtained several bids to install James Hardie Plank Lap Smooth Siding and paint…read moremy home, with all contractors promising completion within two weeks. I selected Phil's bid, and work began on December 9, 2024. While the initial quality was acceptable, it declined during the second week as Phil prioritized a large commercial project. Order errors further delayed completion beyond Christmas. Phil resumed work in January, but progress was slow due to limited manpower and missing materials. On January 29, 2025, he completed several sections and agreed to correct issues such as misaligned siding, poor layouts, and incorrect trim (see pictures). He insisted on caulking and painting that week, aiming to finish by February 3. Due to heavy snow and freezing temperatures, I postponed painting until conditions improved. I have not seen Phil since. Over the past year, I have repeatedly contacted Phil via email and text. Although he occasionally promised to schedule the remaining work, he never followed through. The job remains unfinished. I request that by April 15 he either complete the work or refund sufficient funds to hire another contractor. My Responses: I can provide receipts for all the materials and supplies used. The receipts clearly show my credit card for payment. I can provide the materials and supplies list you provided. The lists have many mistakes and omissions, which were the source of the delays. My bank statements show payments of $7,500 on December 10, $7,500 on December 13, $7,500 on December 19, and $5,000 on January 19. Monthly temperature data from January 29 through February shows that February's minimum temperatures never exceeded 40°F. Such conditions are not suitable for caulking or painting.

We had Spencer out to give us a quote on our flooded kitchen and basement. Spencer is incredibly…read moreknowledgeable and helpful when it came to what we needed. He knows how to handle insurance claims as well. We are so thankful that Spencer took the time to look at things, explain and helped walk us through the problems we were having with our current restoration company. Although we did not end up using Insure for our project, we will keep them in mind on any future projects.

Spencer and Mike are a joy to work with. They were on time to every appointment and to start work…read moreeveryday. They were flexible with me making small changes to the project and super flexible when the counter company messed up and delivered the wrong counters. (The counter issue was not related to Insure or Spencer and Mike.) They were able to move some things around to still get the job done quickly after the mix up. I love my new kitchen! Will be booking them for future work.

Susy's cleaning is exceeds expectations on customer service, they did exactly what we needed in a…read moreshort amount of times noticed that was requested. The price was more than fair for the type of work they've completed. They cleaned a 3 bedroom house with two living rooms and stairs and left the house looking magnificent! 10/10 recommend and will come back again!

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

I had a deeply disappointing experience with this company. The project manager changed multiple…read moretimes (3-4 times), causing major communication issues and delays. They just picked up the contaiminated cabinets they left outside today - OVER 3.5 months later. Critical instructions from mold inspectors to remove baseboards were ignored, and they sprayed them instead without informing me, despite my severe mold toxicity, autoimmune issues, and chemical intolerance. Spraying baseboards is ineffective as it only addresses surface mold, leaving spores and roots behind. Proper removal was essential, but they chose to cut corners and did not communicate the change of scope to me. They failed three mold clearance tests, left holes in containment areas, and even claimed the job was complete with visible mold remaining. On top of that, they invoiced me for incomplete work / things that they never did like removal of the dishwasher (I did that). The chemicals they used have now contaminated my home, making it unlivable for me. I am a unique case with MCAS and chemical intolerances. I can't stay in the house without severe allergic reactions - the potent smell has made its way up 2 floors - its all in our clothes, furniture, carpets. There is now so much work to try to save this house and make it liveable. I'm working with another company to fix their mistakes, but the chances of fully resolving the issue are slim according to a remediation consultation that is experts in remediations for highly sensitive people. This experience has been devastating. I strongly caution anyone especially those with mold toxicity or chemical sensitivities to find a different company that will take your unique case into consideration by either following instructions, doing proper research, or following the mold inspectors recommendations (and communicating properly with the client). I would give 1 star but I am adding another because I do appreciate after they made this huge issue, they brought in a hydroxyl machine at no cost. Unfortunately, it did not solve the issue and I am still out of my house 3.5 months later.

I cannot say enough about AMPAC. Shawn and his team (Brian and Kyle) were outstanding. We purchased…read morea new home and the previous owners had it painted in Sept. 2014. The painting company had reinforced rotten wood and caulked the weep holes on the windows on the north side of the house, and painted over it all. We found a significant amount of water damage under the concrete Hardyboard siding down to the framing studs and insulation. We contacted AMPAC and Shawn and his team came out, provided an estimate and began repair work within a week of our estimate. During the repair, we noted further damage to the window sills in the house and had these added to the estimate, removed, mitigated and replaced (8 sills total). The team did such an amazing job, you cannot tell they have been replaced. They were so precise to cut the siding in the correct locations, removed and replaced the OSB, insulation, siding and added vapor barrier around the windows. Kyle was awesome and responded to our phone calls and or questions within 24 hours. Brian was amazing and they were both on site daily to monitor the work. I would highly RECOMMEND AMPAC as your go-to company if you need any restoration work done. Professional, Competent, Integrity, Fair and competitive pricing... After all that was said and done and the extra work we had them do, The total bill was actually less than the estimate. AMPAC - You Guys ROCK!!! Thank you for a great experience in a stressful time.

Ampac was so helpful and easy to work with. We had our house flood due to a broken water line and…read morewere having a hard time getting anyone to do the restoration because insurance had quoted us so low. I worked with Steve who was able to get a new bid approved from insurance in no time since he has so much experience with these types of projects. Once they were able to start working, they finished in really good time and everything looked great. They are a very honest company with great employees that I felt truly wanted to help us out, including helping us find savings where they could. I would definitely recommend them to anyone needing restoration or construction services. I'm so thankful we found them as they helped make a difficult situation so much more manageable!

I had a sewer line break in my basement crawl space. Unfortunately, this is the second time since…read moreI've lived in this home with the problem. The first time I used the green and orange national company and, while the work got done, it was a bit of mystery as to what they were doing, when things would be done, what it would cost, etc. I can't begin to express how much better this experience was with Paul and the BOR team. They are night and day better about communication and setting expectations. Their crews were friendly, respectful and did a great job. I definitely will recommend them to friends and family.

Best Option Restoration was incredible from day one. My initial call was met by boots on site and…read moremitigation starting within 90 minutes. This was an incredibly stressful and trying time. Paul always took the time to take calls and answer any and all questions. His knowledge, patience, and ability to help me remain calm throughout the entire process is unparalleled. I am very thankful for BOR- Lakewood!

Code Blue came to our house and cleaned our carpets, our furniture and even a couple of area rugs…read more Was very happy when everything was done and dry! Thank you for doing a great job!

Chris did an amazing job with my home. The carpets went from looking like they needed replacement…read moreto no buyers objecting to how they looked. Some tenants had two large dogs and the house reeked of urine, and Chris did a great job of reducing the smell without going overboard on the cost. He was pragmatic, and told me when it would be smarter just to give the buyers a credit just to remove a faint smell. Thanks again Chris! I'd definitely recommend him to friends and family.