We are very disappointed in this company's customer service. We had extensive water damage and…read moredecided to use them to restore our kitchen, dining, and living room. The first step was to dry out the water damage. That part went well except that our phone calls weren't returned. Nor were we informed of the every day progress, as promised. But we were still going to use them to restore our home, at this point. Three different people told us we could get our flooring, cabinets, and countertops either from them or anywhere we wanted, but when it came time to sign the contract all of a sudden we had to use their materials, and at an inflated price. This was two weeks after the drying out process was completed. We sat here wondering, for two weeks, what was going on, because we could never get the rep to answer our calls. When I did get her she read off all these calls to me she and they made, but I have no record of most of them. I found some flooring we liked at a local flooring company for $4.79/sq ft, but Warrior wanted to charge us over $7/sq ft for the exact same flooring. After I told the rep about the lower price she suggested we "part ways." Apparently our wanting good and timely service at an honest price is not part of their company's philosophy.

You don't want these people on your property. They're thieves. Several items disappeared. They…read moredidn't list anything as a loss to my insurance company. They tore out walls that the water didn't come any where near, They charged $14,000 for a small part of a basement that had very little in the way of finished rooms. They destroyed the almost new vanity that was in the bathroom. Water did not effect it. Nothing was listed as a loss. Two perfectly good doors that did not get wet were placed outside the basement in the rain. Of course, they were not considered a loss. I personally believe they should be in jail. The owner responded with total lies. WHY would I lie. They tore out a platform that was used in a theater room. It was at least 6 inches high. The water didn't touch it. Then they tore out the wall of the shelf on the other side. A TOILET overflowed! It did not have enough water to go up that high and destroy the shelf on the other side. SHOW ME THE PICTURES TAKEN BEFORE YOU STARTED WORK!!!! I will be adding plenty of pictures.

We had a property claim for our residence and we decided to use Georgia Water & Fire Restoration as…read moreour General Contractor because they were listed in a network list of contractors near us by our insurance company. I was a little nervous about the process but Georgia Water & Fire restoration and Cody Freeman were wonderful to work with. Mr. Freeman was knowledgeable, professional, timely, patient and very responsive. I never once felt that we were being pushed into a decision to use a specific product or expand the scope of the project. The office staff was professional and competent. Even after a few issues (incompetence, checks not being issued as promised, etc.) we ran into with our insurance company and delays due to those issues, Mr. Freeman was always there to help. He checked in with me frequently to offer his assistance. I would recommend Georgia Water and Fire Restoration to anyone who needs a general contractor for either an insurance claim or improvements to their property.

From the owner: South offices are located in Newnan and Lagrange, servicing the Atlanta and South Georgia areas…read more A locally-owned company that specializes in fire/smoke damage, water/storm damage, mold remediation and restoration services. We are a branch of the Alpharetta office that has served residential and commercial customers in the greater Atlanta area since 1989, and developed a stellar reputation as a reliable, customer-focused company. We treat our customers with great respect, and approach each job with the highest level of professionalism- one that has made our company one of the largest of its kind. Our response team is fully-trained and ready to accommodate your emergency needs, taking special pride in the fast, courteous and effective service we provide. At Georgia Water & Fire Restoration, we know that our business is only as good as the people we hire. Therefore, we go the extra mile to recruit and retain top quality employees. We thoroughly screen our candidates, conducting complete drug testing and background checks prior to hiring. This enables us to guarantee the delivery of professional services by people you can trust. And, you can be sure that we will only send technicians who are properly trained and certified to perform the services needed. When you hire our company to handle your fire, water, mold, or restoration needs, you never have to wonder if the job will be to your satisfaction. It is 100% guaranteed!

we had a water leak coming from the second floor to the first floor. Had to get this addressed very…read morequick. Called these guys late at night. They responded right away and I had someone at my house within 45 minutes to look at it. They help me prevent a much bigger damage and did a job quickly and efficiently. They worked with my insurance company and got everything resolved and save me a bunch of headache as well. Will definitely recommend them for others!!

*** Updated Review *** Initially, we were unhappy with the…read moreunsafe mold removal practices in our home. However, Neier from One Stop Restoration visited today, took full responsibility for his workers' lack of adherence to industry guidelines, and apologized profusely. He offered to leave equipment to eradicate spores in the entire house, oversee future work personally (or someone of his level), and send a third party to test the air for mold to ensure full abatement has been achieved. We appreciate his efforts to remedy the situation and make us feel safer! Some of the best customer service we have received. Thank you Neier & One Stop Restoration for following up on our concerns.

The summary: My experience with The Mold Man has been ridiculous. He did less work than his scope…read moreof work states, he will not provide a post work mold test to prove that less work was needed, and I have left multiple messages asking for resolution that he will not respond to. The Mold Man has repeatedly lied, changed his story, not done the work he said would happen, and refuses to discuss possible resolutions since he cannot provide proof the work was done or successful. The details: We used the Mold Man during our house buying process. He sold the job to us (the buyers) and the sellers as mold was in the bathroom Sheetrock and the Sheetrock had to be removed while surface mold was to be treated chemically and scrubbed elsewhere. We show up for our pre closing inspection and the Sheetrock had not been removed and no surfaces anywhere in the house were cleaned at all! He sent an employee out the next day and that employee told us he had never been given the scope of work. He only did the ozone treatment and was told to leave for a different job. After we delayed closing, scheduled contractor work, and movers the employee cleaned the surfaces and took a mold test. It took a month for the warranty information to be provided and a post work Mold Test was to be included in our paperwork. We have not received it. The Mold Man first said he hadn't gotten the results back yet, then said the testing company lost the sample, and now says that a post work mold test isn't part of our agreement and is only used for in-house purposes. If you check with other mold companies like I have they will tell you this is not normal practice in their industry. The Mold Man says that removing the sheet rock did not need to occur after all. He now says it was optional even though it is spelled out on the scope of work and no optional is listed anywhere in our contract. I have provided possible resolutions to him involving new mold tests and price reductions but apparently he will no longer answer my communications. If you need mold remediation done stay away from the Mold Man or you better be present when he is doing the work so you can ensure it is actually done.

From the owner: Yes! We are open and actively helping clients who are facing mold issues that are not covered by…read moreinsurance, and issues found in the crawl space. Please contact us for a free quote!

Our experience with Penco Restoration was a nightmare…read more We were displaced from our home for nearly a year after a water loss, only to deal with repeated construction issues, inconsistent communication, questionable workmanship, and ongoing concerns about the quality of repairs being performed. We repeatedly raised concerns about subfloor materials, missing structural repairs, uneven floors, gaps, and visible workmanship defects -- many in writing. Instead of resolving issues properly the first time, floors had to be pulled back up after installation for attempted corrections. We were told work matched scope and billing, yet what was physically installed often did not align with what we were being told. As a pregnant person with young children, this process was emotionally, physically and financially exhausting. Multiple moves, constant project delays, lack of accountability, and feeling like we had to monitor every step of the work ourselves created an overwhelming amount of stress. Homeowners should document EVERYTHING, independently verify materials/workmanship, and never assume the scope being billed is the work actually being performed. Based on our experience, I would not trust this company with another restoration project If I could leave 0 stars, I absolutely would. I worked directly with Jeff Halus who assured me I'd see that 3/4" t&g subfloor I never did see. After more than 50 email correspondence I was eventually passed off to Sean Liverman and then again to Andrew Howard, all as helpful as the last. After nearly a year of displacement, it is now taking an entirely different contractor to come in and complete the ORIGINAL scope of work that should have been done correctly from the beginning. Penco decided on their own to deviate from the approved scope and install a double-layered subfloor system using materials of their choosing. They installed our brand-new flooring, later ripped it back up, poured self-leveler throughout the home, and then reinstalled the flooring. As if that wasn't enough, Andrew Howard later suggested pulling the floors up AGAIN to add a THIRD layer of subfloor and install the flooring for a THIRD time in an attempt to solve a problem we didn't have prior- floating door jams. Thank you for nothing Penco. That's the level of workmanship and decision-making we experienced with Penco Restoration. This company cost our family nearly a year of stability, repeated displacement, constant stress, and extensive additional corrective work that should never have been necessary in the first place. I would never recommend them to anyone.

Penco came out and helped me with a pretty major project caused by water damage from the deep…read morefreeze Christmas day. I'm telling you, the remediation was amazing, the repair was incredible, the customer service was pristine. Definitely contact Penco!!! Top notch work folks!

Update: the work is finally finished and this is a shout out to the Servpro team led by Hunter…read moreFreeman. Servpro put my house back together again after the mitigation team did their work. We are please with the results. Hunter was a great project manager, and easy to work with & managed the multiple contractors tasked with restoration of my home with a firm & steady hand. I recommend choosing Servpro for big jobs & small.

Wonderful until you have signed contract. They have had 4 months to water damage. It's maybe1/3…read morefinished. Extremely unreliable. Today SERVPRO of Troup-Coweta advised me my carpet had been discontinued. Look what I could at HD

I had a small leak appear on the ceiling, no clear cause. One company came out and recommended…read moretearing out the entire ceiling to look for the issue. Aqua Flame traced the leak all the way to the attic and a likely faulty A/C unit, without cutting into any of the wall. They charged me nothing for diagnosing this issue and recommended we call an HVAC company. It was refreshing to know that Aqua Flame is not in the business of trying to sell you something for the sake of selling, but rather, they truly care about their customers and fixing their problems - even if it means the next call is to a different company.

I had a plumbing leak one evening after work and I looked online for an emergency plumber and found…read moreAquaflame. They were at my house in an hour. They stopped the cause o f the leak, calmed my nerves, because I was stressed, and scheduled a time to return the next day. They were very helpful throughout the process and communicated every step of the way. They gave me an overview at the beginning and checked in with me throughout the process. I had a lot of questions because I didn't know anything about plumbing leaks and water damage and I had never filed an insurance claim for my home. I appreciate the guys at Aquaflame!!

Champion has the best and brightest young men working for them. They always have a pleasant…read moreattitude and are willing to help.

A friend told us to call Champion immediately after having water damage in our kitchen. So glad we…read moredid. Jockien came shortly after, thoroughly inspected the damage, and gave us a detailed explanation of what is involved in a water claim. Not only that, but when our insurance adjuster tried to dismiss the claim a week later, Jockien showed the data and readings he collected that proved this was a type of damage we should be covered for. Talk about having Sherlock Holmes and Ben Matlock on your team. Calvin and the rest of the crew were super professional and left everything clean after the demolition. After that, Aaron and Reuben stayed on top of monitoring the humidity levels. Peter came to run bacterial testing just like in a CSI episode to make sure our kitchen was ready for rebuilding. They have a super friendly team that made us feel they 100% had our backs at all times. Not only did they take care of everything, but they went above and beyond, helped us get the claim approved, AND the insurance company paid for their services. No wonder everybody recommends them. Thanks, Champion!

Scheduling an appointment with Peach Home Services was quick and easy. Daniel took great care of my…read morehouse--he inspected all the ducts, vents and cleaned them thoroughly. They serviced our HVAC ducts, dryer vent, and heating unit. I highly recommend them!

I was satisfied with the cleaning quality. Most areas were cleaned thoroughly, and the team was…read morepolite and professional. A few small details could have received more attention.

They were very thorough and communication throughout the whole ordeal was perfect. Travis explained…read moreeverything that needed to be done.

From the owner: 24/7 Emergency Water Damage Restoration Mold Remediation…read moreFire Remediation Storm Damage