Dan and his crew cleaned up out kerosene soaked fiberglass and plastic under the house.then tor out…read morekerosene soaked walks and floods.then our cloths cleaning came out great.the equipment and deorderizers were pleasant and effective.catherine and the office staff are very helpful.thanks again for all your help and great work.sincerly john guzzo

Horrible Horrible Horrible experience do not ever call them for work !!!!! Left my house wet and…read moredamaged walls and a cabinet had stinky and rude employees they smell like farmers I did not call them my insurance company referred them. Still have not received a copy of the invoice but my insurance company paid them directly !!!!!!

I just had to write a great review for this honest and professional company! We found some mold on…read morethe ceiling of our summer cabin in Lake George. Naturally, I was extremely concerned because of what I have heard about the dangers of mold. I contacted Home Advisors and they had Rainbow International contact me. My initial contact was with Laurie. She explained things to me and offered to give me a free estimate. Laurie even emailed me the laws about mold removal. Matt met us at our cabin and after carefully checking things out, informed us that our problem was very minor and that we could take care of it ourselves. We appreciate his honesty and feel very fortunate that we contacted the right company. We will certainly always recommend Rainbow International Restoration to anyone who asks.

I needed to have a professional do mold remediation (in Clifton Park, in Upstate NY) when I found…read moreBlack Mold was embedded in Sheetrock under a tankless hot water heater which I didn't know had a very small leak. I called Rainbow International since their website indicates they are certified and licensed in Mold Remediation. Rainbow (Albany NY) came in, told me the Black Mold they saw in the Sheetrock would require cutting out that section of the wall, and they could in fact eliminate the mold problem. They charge $2500 to cut away about 10 sqr ft of wall(&fix repaint), spray antifungal into the wall and rug around it(didn't even cut away rug to just check under it). Thinking they solved the mold problem as they promised, I stopped running ultraviolet light (contain mold growth/spread). After that I became extremely sick, and had to go to family's place in NYC;where a doctor found he needed to prescribe 3 antibiotics and warn continuation of a problem might require hospital intervention. After getting sick, I called Rainbow. They acknowledged that the illness could've been from continued mold problem, but then blamed this on my "having a lot of things" (I took out of the walk-in closet when I first found the mold)! As the later Mold Inspector said, their job under NY Law was to have a full inspection done BEFORE starting the estimate & work; if for nothing else to professionally determine the extent and details in the Mold Remediation work needed to have the work successfully completed in a thorough manner (that wouldn't leave the issue outstanding afterwards). Rainbow (2 weeks ago) said they would call me back about any next steps they could possibly take to fully solve the problem; I still haven't heard from them after I sent them the Mold Inspector's report along with the "Air Analysis" sent from a laboratory that examined the air samples from the apartment (containing the mold they were hired to remediate)!! Do not hire this company. It is my understanding this isn't up to minimum standards required by NY Law for licensed individuals. After I reported them to the regulatory state agency, they called me to threaten me with a charge of"slander". I gave them the answer Judge Judy once gave;an absolute defense to such a charge is that I told the truth (as I am here also). They told the NYS agency they only worked on less than 10 feet of Sheetrock, your their bill to me said they worked on 30 feet of Sheetrock. If it was an "error", of course you can't depend on their use of "due diligence" in billing and work. Otherwise, which I suspect is more likely the case, they are just plainly dishonest!

No one is ever wishing to have to have black mold removed from their home. I received 5 estimates…read morefor the large job-the entire back ceiling of my home-and chose Restoration 1 based on our initial meeting with Daryl who came to give the estimate. The entire process was homeowner overwhelming yet Daryl and the crew were so easy to deal with it made the project very tolerable. The weekend involved in the process saw outside temperatures getting into the single digits. One phone call, on a weekend, and a heater was on its way to the house. They are thorough, prompt, honest, amiable, and delightful. I highly recommend them for any mold remediation needs.

From the owner: Restoration 1 of The Capital Region is a team of property restoration experts and immediate…read moreresponders who help homeowners after disaster strikes. Our professionals are among the most trained and experienced repairmen and technicians in the industry. We use the fields most advanced and innovative practices to ensure your property is returned to its pre-damaged state.

PFRS came to clean the floor of our large garage/storage area following recent flooding. There was…read moreno easy way to remove the mud and debris left by the water. Their team worked extremely hard and was able to hose some, but not all, areas. So they scrubbed with mops and buckets. They left it pristine. They moved heavy items and managed to get to much more of the area than we anticipated. Staff was very professional and courteous. Highly recommend! We are in Menands, NY.

While I appreciated the initial responsiveness to the issues in my home, the response from the…read moreowner when I had issues regarding the cleaning of our oriental antique area carpet that is family heirloom and irreplaceable was dismissive, defensive and lacked any meaningful desire to address the fact that the carpet was returned 14 hours after it had been picked up and now is full of mildew since it was stored rolled up for weeks (since I mistakenly assumed it had been properly dried). The owner insisted that I was wrong and it was not returned the following day to me and did not take any responsibility. As a fellow small business owner, I am sensitive to persons lashing out at any business for not having satisfactory service but this was outrageous, especially being a woman and having a man - that is the owner - speak to me in such a demeaning way - I would never deal with this company again.

We highly reccommend Quick Response. We had extensive soot damage to our home. I called them and…read morethey were at my house within two hourse. The office staff, cleaners, and restoration people were wonderful. They did a great job cleaning and restoring our home.

I have attempted to get an estimate from Quick Response Restoration, but have had many issues. When…read moreI called there on Tuesday I was told an estimator would call me later that day to get us on the schedule, but they did not call. I called again on Wednesday requesting an estimate and was told they would call (again). After they did not call I followed up and was suddenly told that I needed to pay for a mold test. When I spoke to Enviro Science, Christine Bridge, she said this would be covered by insurance, but then called back saying I needed to pay roughly $850 for this service and it would not be covered. Then last night a woman called Nina called me back from their company. Nina said that secretary was "new" and gave me incorrect information and said that a mold test is not necessary to have before an estimate and that someone would call me today. It is now 12:30 Thursday and I still hadn't heard from Quick Response. That secretary answered asking if I could share the mold test, so I went over the conversation with Nina yesterday and the call was escalated to Brendan, who is an estimator who also claims to be the supervisor. He is saying that in order for them to do any estimate I need to pay the $850 for a mold test and have that reviewed. He said these were policies but he would not put that in an email or share any of these requirements, that he was saying are New York law, in writing in any way. No other company has required this test in order to receive an estimate.

I had a flood in my house and I was really concerned with whether not he was going to be cleaned up…read moreproperly. So I was referred to capital water and fire restoration by a friend. Vincent The owner was courteous professional and reassured me that everything would be taken care of. I appreciated his great service and attention to detail. I would definitely refer this company to all of my friends and family members and to the rest of the public. Great experience, Great work.

Our church basement was recently extensively damaged by water. Vince and his crew came to our…read morerescue! They pumped out the water, brought in fans and dehumidifiers to dry everything out, removed the damaged wallboard and paneling, and replaced the sump pump. He also gave us advice as to how to keep something like this from happening again. Thank You!!

I called service tech and Jim the owner answered. We settled on a time, he was at my house exactly…read moreon time.jim is a total professional I showed him some areas of concern on our carpet and furniture. He went out of his way to address those areas, we couldn't believe e how great everything turned out. If you're looking for a carpet and furniture cleaning company service tech is the only choice. Thanks Jim

Responded immediately, came the next day, cleaned carpets efficiently and is reasonably/fairly…read morepriced.

Marco,Bob,Waverly,and Hiram did an outstanding job of removing the damaged floor and working around…read moreall of the furniture in my house. They were respectful and careful with all of the furniture and belongings that had to be moved. I would highly recommend this company and its workers to anyone that finds themselves in the unwanted situation of a flooded house and need of restoration services.

Great service! Marco and Daniel are the best. They are so professional very polite very helpful…read more Very organized. Very thorough. Can't say enough about them.

Good service . Clarissa helped me understand how the shirts and pants are cleaned. She also…read morereferred to the company website for promotions. I like the personal touch of the store. Customers are paying for the quality of care that is put into the handling of the products and the good customer service. I would recommend this place and I disagree with the other yelper comments.

This was my first time using this cleaner after I paid $360 to clean our wedding gown after 12noon…read moreon 9.8.23 we got home and noticed damaged and not clean we when back at 4pm the store was close no one answer the the phone both service company van was park in the parking lot. we when back this morning and still the same situation it seems like they are going out of business but they are unprofessional no one should use there services ever.