It has taken me a long time to write this review. We highly recommend Quick Response and I've been looking for the best way to convey how we feel about them. It hasn't been easy. If you only take away one thing from this review - it should be this: If you have a flood/water issue in your home, the FIRST call you make should be to QUICK RESPONSE. Regardless of what other companies exist, this is the only company to contact for your water restoration needs. Your second call should be to your insurance company, I actually learned that from the person I initiated contact with on the telephone, at Quick Response, after our sump pump failed. I never thought to call my insurance for a sump pump. That first interaction with this company was a good indicator of the quality customer service we were about to receive. Currently, "good" customer service seems harder and harder to get. That is far from true at Quick Response. It wasn't just one employee that was helpful, or kind either. They all were! Our pump failed sometime during the night of Halloween, a Friday. Hubby removed over 100 gallons of water that Saturday. Our first call to Quick Response was the following Monday when I thought I smelled mold. It was that quick due to the high humidity in the basement. It took less than 15 minutes after I made the first call for a person to call us back and tell us that he could have a team here in an hour and a half - I think my husband believed he was being pranked when he heard that. Actually, that 1.5 hr. estimate was off by 45 - minutes. Yes, the team, Wellington and Jean arrived early - by 45 - minutes. We still weren't done bringing up items from the basement when they arrived. They went right to work getting our large items up, out of the water. They removed two carpets so quickly that I almost forgot what they had looked like. Time mattered to them and they wasted none. They were fast, efficient, worked well together and were total gentlemen in addition. On occasion we've had repairmen in the basement that don't realize we can hear them while in the kitchen, and we would heard things that we didn't need to hear. That wasn't the case with Wellington and Jean. Not one obscenity was uttered. I also don't know if they drank the night before, or how much they drank the night before - because they didn't discuss that while on the job at a customer's home. Then we met the mitigation supervisor, Brendan. He didn't rush us through the process. He thoroughly explained how this works, what his plan for our basement was and about how long to expect this process to take. He made sure we understood why they were doing things the way they were. He offered to help with insurance company and actually did speak with them to sort out an issue. He stood in our home for over an hour talking with us. Believe it or not, this isn't just a crew that shows up and vacuums up water and calls it a day. It's an actual process that requires the job to be done correctly, not just "good enough". We had no idea, so it was nice to have it explained, it was nice to have a face-to-face meeting with a person that wasn't a salesman and out for his bottom-line either. Also, it was great to deal with a person that continued to answer all of our phone calls after the work was concluded in our home. As for value - I've never had to make a call like this, so I've never had to pay for this - but is there a cost that is too high to save your home from mold? I'd say we got plenty of value for the money. Had we not called them, the mold would've destroyed our home and they didn't charge an obscene price to make sure that our home was saved. There were no hidden fees or upselling either. What we were quoted, is what we were charged. Out of all of our home repairs, this is the only one that we can say that we really understood all that was going on. Things went pretty much as Brendan said they would and the time line he gave was accurate as well. After the restoration, our insurance check was lost in the mail, and we had to wait for a replacement check to be issued. Quick Response was quite patient with us about waiting for us to get that second check. Each employee we spoke with after the service was completed, was as friendly, helpful and pleasant to deal with as the others before them had been. Nobody ever plans to need a water restoration company. But, if you ever do need one - the only one you should call is QUICK RESPONSE. They are quick to respond, are respectful, do an excellent job, treat your home like their home, and are nice people. read more
