This ranks as one of my worst dining experiences ever, with unbelievably poor service, wrong orders, more wrong orders, more poor service, and a piece of metal filament found in one of our dishes.
+ The waiter got our order completely wrong. I kind of expected that because he had to ask what I had just told him, still repeated it incorrectly, and after I corrected him again, seemed to be more intrigued by something off in the distance than listening to me re-place my order.
My friend who recommended the place because she has eaten there so regularly for over a year that she knows all waiters' names, said that this aloof behaviour was characteristic of that waiter. I'm sorry, but how can that be tolerated?
+ As feared, we did not receive our correct orders. We received two dishes that looked similar to each other, even though none of us had ordered the same thing, and did not resemble anything we had ordered. We also received a third dish that looked halfway similar to something one of us had ordered in that it contained two of the many ingredients. So, at least one of us, if not all three, had received the wrong dish.
Fortunately, the member of our party who has eaten there so regularly she knows all the waiters by name also knows how the dishes are supposed to look at that restaurant. So when our crap waiter tried to brush off our complaints and run away, she caught him and told him exactly what was wrong with each of our dishes. He took a moment and then said, as if it were a negotiation, that one of the dishes were incorrect and he would fix it.
How did he fix it? He took it back into the kitchen, threw some nuts and raisins on it, and then reserved the *exact same plate*. How is that acceptable????
+ We had ordered naan, plain. Plain naan. They brought us naan with garlic. We complained. They insisted we had said with garlic. We had said plain. Oh, "plain"! Well, why didn't we say so! They eventually brought us some plain naan.
+ My dish, chicken jalfrezie, was supposed to be spicy. The word jalfrezie MEANS spicy. Instead, it was sweet. Like, fruity sweet. So, I ordered some extra chilies, and then joked with my company that the waiter would forget and bring me something else. In fact, I never received those chilies. About 35 minutes later, I asked again, just out of principle. They brought me mint sauce. So, I didn't get jalfrezie, or chilies, or anything like a jalfrezie or chili experience, but rather a sweet tasting medley of something with mint.
+ The third member of our party - the one who received a dish containing two of the ingredients she was expecting - found a wire filament in her food, which was supposed to be a vegetable jaipuri. She didn't mention anything because she could see that our friend who had recommended the place was already stressed by everything going wrong, but in retrospect, she wished she had. That metal filament is unsafe, unsanitary, and apparently, considering everything else that went wrong that evening, not uncharacteristic of their disorderly kitchen and restaurant.
+ When it came time to pay, we were then informed that their card reading machine wasn't working. They forced us to go to a bank to withdraw cash and come back. I suppose that would be fair enough if:
A) one of us weren't a regular,
B) the food weren't so unacceptable owing to:
1. the metal filament,
2. at least two wrong dishes,
3. the wrong naan,
4. no chilies, but an unwanted mint sauce, and finally,
C) unattentive, contentious, and careless service.
In fact, considering all of that, the restaurant should have comp'ed us our meals.
I would give this place zero stars if I could. Very rarely do I decide after one night never again to go back to a place, but this restaurant has earned that questionable distinction. Good luck to anyone else who ventures here.
For good Indian food, go to Taj Mahal near Rotkreuzplatz. read more