The service is disorganized, when I first walked in I stood at the front while 3 servers stared back at me from the bar (I am American, generally we wait to be seated and here it's hit or miss on which restaurants you wait at and which you just sit down so I always wait) after about a minute of our Mexican Standoff I was greeted and I asked for a table and was shown a section to sit in. I was not provided a menu, drink or otherwise. Slightly later I was asked for my drink order and I responded I didn't have a drink menu (there were none on any tables), I'm glad I did actually ask because they have an Amazing gin and tonic that is made with grapefruit that I would not have known about had I not asked. I was excited when I got the food menu because there is a Rib Eye, me and my friend each ordered that. What came out were 2 totally different cuts of meat, also one was very well done and one was rare not medium and medium well like we asked for. How we know they were different cuts of meat, you may ask, they were different colors, different texture (the grain), different thickness and different shapes. We did notify the server (one of the 3 that would randomly come to our table) and she said she noticed too and said something to the chef and he said it was fine, it was the same. Whether that happened or not we'll never actually know but to me sounds unlikely. The server did not tell the manager though and there's a bit of a difference in price from a Ribeye to say a Sirloin so if I were a server I would've alerted management. The french fries were good but all the other sides to me were mushy. It's kinda like the chef has just stopped caring, none of the food was exceptional and at the price, it should at least be at a passable level IMO.
To summarize the whole thing is just really disorganized. The having all the servers go to all the tables thing never really seems to work, which is how things are set up here, but instead of getting service it felt more like we were speed dating servers. The manager when my friend talked to her after we paid about the steaks seemed genuinely concerned that that had happened and was apologetic, which was nice, we wouldn't have said anything at all but it was quite the discrepancy and hopefully this will keep it from happening ago. We do plan to go back just for drinks and bar snacks as the fried food seems good and I'm in love with the Gin and Tonic I had :D read more