I'm very disappointed with my experience here, and ultimately I would not recommend staying here if…read moreyour priority is a comfortable, relaxing room.
From the moment I arrived, the experience was frustrating. I was barely greeted by the front desk receptionist, who took a phone call during my check-in and rolled her eyes at the customer on the other end of the line. After a long check-in process just to get my key, I was then escorted to another desk where I was given a sales pitch about restaurants, coupons, and other things happening around town. I appreciate the information, but after traveling a long way with young children and looking forward to resting, I simply wanted to get to my room.
Unfortunately, the room itself was the biggest disappointment.
From the outside, the property is beautiful and the location is great. The pools, hot tubs, and clubhouse were a major reason I chose this property. Unfortunately, the excitement ended the moment I walked into the room.
The room felt like it hadn't been meaningfully updated since the 1980s. The decor, appliances, countertops, flooring, window coverings, and overall condition were extremely dated and lacked any cohesive design. The low ceilings and dark, worn furnishings made the space feel dreary rather than relaxing.
The bathroom had its own problems. The shower curtain was too short to contain the water, causing the bathroom floor to flood every time the shower was used. The shower also wouldn't properly convert to the tub function, making bathing my child extremely difficult. When I pulled out the beds for my children, there were essentially just springs beneath the bedding--you could feel them through the mattress.
I immediately contacted my Airbnb host, and I was directed to the front office regarding a possible room change. I was offered that option the following day, after we had already spent the night in the room. At that point, I was exhausted from traveling with young children and simply wanted to leave.
When I requested a refund for the unused night, I was refused because I had not personally gone to the front desk to request the solution. That response was incredibly frustrating. I had already contacted the host through Airbnb and was directed to the front office. Expecting me to physically go back downstairs--after traveling with young children and after already communicating the issue--felt unreasonable.
And honestly, a room change wasn't really the point. The issue wasn't one small problem with one room. The entire room felt dark, dated, uncomfortable, and completely different from the bright, relaxing vacation space I believed I was booking.
I chose this property because I wanted a comfortable place to unwind with my family. Instead, I left early simply because staying there was affecting my peace of mind.
The refusal to refund an unused night after such a disappointing experience is ultimately what earned this property one star from me.
If you're looking for a comfortable, updated, relaxing room, I would strongly recommend looking elsewhere.