Absolutely not a place I would recommend! First of all the place looks nothing like their…read morepictures in line! The place looked run down and it smelled like cigarette smoke. I went against my better judgement and checked in anyways. My daughter and I went into our room and it was gross! The walls were stained, every single piece of bedding had stains on them, some were large and dark. The room did not look very well cleaned, and one of the wash cloths had what appeared to be a crusty booger on it! We had to go immediately to our dinner reservations, while at dinner I called Wyndham to try and resolve the issue, and get my money back. We went back to the hotel talked to the front desk person, they told me I would have to talk with the manager the next day. We grabbed our stuff and checked into another hotel! Steer clear!

Great stay at a very clean and friendly hotel. Great breakfast every morning friendly staff and…read morenice clean rooms. I will be back for my next trip to Sioux Falls.

Cleanest hotel with free breakfast. Courtesy car to airport too. The staff are exceptional…read more Brittany at the front desk is truly one of the best I ever met. I will return.

Good hotel, incredibly convenient to the Sanford sports complex…read more Breakfast was decent, yogurt, cereal, oatmeal, pastries and biscuits with gravy and eggs. Place was clean and staff was nice. Pool is a bit small, outdoor patio was great for our team/family gatherings. Fairfield/Marriott could learn from the competitors though on using the app as a door key. Their app is sub-par and you might as well get a key because sharing it with other family is a pain and it doesn't work most of the time. We do a lot of traveling and their product leaves a lot to be desired.

The stay was amazing. Perfect breakfast and the room had everything we needed a dishwasher, a…read morefridge, a microwave and a pull out couch. The one problem was that the buttons on the air conditioner did not work so we couldn't turn it off or change it.

The room was clean and it met our needs for number of beds…read more I was very disappointed with the customer service. I called the day before we arrived and requested an early check in, was told to call back the day of my arrival. I called at 9am to request an early check in the morning of our arrival, was told no! Showed up two hours before check in just to see if by chance a room was available, told they would call. Never received a call, showed up 15 mins before check and felt like we were asking for the world. They had to send someone to check if the room was done. So after 3 requests it was still one of the last rooms done? On top of it all the pool was closed, so the kids couldn't swim!

The property is newer and is very, very nice. Alot of new amenities that you don't find at other…read morelocations. Large breakfast area, Bar that serves beer and pizza, an outdoor fire pit and many other great things. The staff at the hotel desk were super nice. Isabella and Mohammed Ali were there when we checked in. They did put us on the 4th floor but I had requested near the elevator which was almost to the end of the hallway. We were so tired we really didn't care so we kept that room. We did have a very nice view as this property is kinda out of the city. The next morning we had breakfast and the two employees who were taking care of it were great. Thank for this great experience and we look forward to staying with you again in the future.

I came in Saturday, Nov 16th, looking for a room. I tried to make this on Google, but I guest the…read moremanager lady probably deleted it. The ladies in the evening are vary rude. When I walked up, I had say hi to heavyset one because she was knitting and didn't greet me. I told her in a nice way that knitting at work isn't appropriate. She's the manager, so she doe whatever apparently. I was going to forgive the attitude and asked for a room. But she didn't even stop her knitting. She rudely said "We don't have rooms." A younger girl walked from a room in the back. I asked her about availability sense the other lady wuldn't even look at her computer. The younger one said that I needed to leave because I was already "helped." I tried to argue, but was told that the manager has the right to refuse service. I was vary upset. I will stay at other hotels in the area when I travel back through.

Ramkota in Sioux Falls emailed me and cancelled one of my two rooms. I called to find out why and…read morethey said a VIP needed the room. I had a pool date scheduled for my special needs niece over 2 months in advance. After the hotel cancelled one of my rooms, I tried to cancel my other room because now we didn't have enough room. They gave me the run around. It took 4 phone calls to get a refund and I had even paid extra for a cancellation protection. My room was cancelled for someone considered more important and I was going to get penalized for it. Please DO NOT support this hotel if at all possible. What they did was wrong.

The only reason I'm giving this hotel even two stars is because of the kind older woman working the…read morefront desk when I first checked in. Unfortunately, everything after that was a complete disappointment. I originally booked this stay for my daughter's birthday, thinking the kids could enjoy swimming and using the slide. (the main reason was the slide) When we arrived, the room wasn't ready, the pool was closed, and the slide was shut down--not what we were expecting. As we entered our room, we immediately noticed what looked like dried soda splashed across the entry door. Once inside, the countertop had visible coffee stains. The bathroom door was marked with both makeup and pen stains, and when I opened it, I found two unfolded towels on the rack--both covered in what appeared to be makeup, as if someone had just wiped their face with them. The walls throughout the room were filthy, and when I pulled back the curtains, I found someone else's beer cans in the windowsill and beer tabs in the window track. I then moved two chairs to make some room and it was clear the area hadn't been vacuumed in quite some time. I ended up going and purchasing my own cleaning supplies because I didn't have the time or energy to deal with the front desk at that point. Later, when we went down to the pool, we were expecting to relax in the hot tub which ended up being an ice bath. We asked when the slide would open--something the front desk had said would happen "shortly"--but it never opened during our entire stay. Ironically, the kiddie pool was significantly warmer than the hot tub. This visit was a total letdown. I've stayed at this hotel for years, but sadly, it seems to get worse with each visit. when I went to check out, I asked for the money back for the two extra wristbands that I had purchased for the pool since half of my party didn't swim because of the total disappointment in the freezing hot tub and broke down slide. They couldn't refund my purchase for my two wristbands, but

This hotel looks nice online, but it is even better in person. I feel it would had been regrettable…read morepicking any other hotel. We were coming in for a wedding and encouraged other guests to book here too. It is easy to get to and from the airport. We took an uber (short drive) but the hotel does have a shuttle if you arrange it. We learned that lyft has more drivers than uber in this area if that is helpful to anyone. Things we loved: - the add on during booking was worth it (strawberries and champagne) - the kitchenette area is not tiny - I love the non slip floor in the bathroom and shower. The look of it and the functionality. please link me, I need this floor at home! - mattress comfy - very clean rooms, robes presented on beds very nice touch. - dimming lights Staff are nice and they have a little coffee breakfast nook with goodies by front desk as well. This location is very walkable to go get a burger or breakfast sandwich down the street too. Super bonus is the treasury restaurant inside the hotel through the safe door. We are suckers for history and a swanky atmosphere. I wouldn't want to park here - it is a tight lot. Even the Ubers and Lyfts have trouble getting in and out because it is narrow. I mean people do, I just personally would not. Thanks for the wonderful stay. If we have to come back to Sioux Falls we won't be staying anywhere else but here.

Beautiful hotel, clean and glamorous. The staff was awesome, shout out to Steve and Jeff, super…read morenice guys running valet and the shuttle. We didnt know they had a shuttle service which made things so much more convenient. My hubs coordinated with the hotel and they had our room decorated with rose petals and NA champagne, chocolate covered strawberries and a small cake in the fridge waiting for us. It was so cute! The only gripping we had was not having a closet to store our things for the weekend but other than that the room was great and our bed was extremely comfortable, like a nice toasty cloud.

This Hilton Hotel is an anchor for the "still in progress" Steel District. It was also a short…read moredrive or even decent walk to Mt. Zion Congregation, where I participated in Rosh Hashana Services. CONS - It was a little noisy in or City View facing room from nearby Levitt at the Falls music. +/- - Our City side room view was just OK. PROS - Great scenic location right at the Falls. A number of nice restaurants (including the Hotel's Italian place) and a few shops were walking distance nearby. Falls Side rooms will have a much better view. - Parking was $20, but very convenient including a 2nd Floor Skyway from the Pubic Lot. The Hotel card allowed easy in and out. - Handsome Lobby inside a fairly fashionable "upscale" Hotel. Front Desk staff were friendly and helpful. - Our room was spacious, modern, and well laid out. Extra points for the coffee machine, the refrigerator, luggage storage, a nice shower, and a desk area for work. -

I am so sad to write this review, but here we go. Canopy has so much going for it...a great…read morelocation with beautiful views overlooking the falls. I've stayed here twice, both times in a suite, last time was a presidential suite. The rooms are new, and impressive with design. What's lacking and extremely disappointing to the Hilton brand is how incompetent the front desk and cleaning staff is. When I first got to the room, I picked up one of the books on one of the tables, sat down and started to read. Upon looking around me, there were big crumbs on the seat, floor, and a bunch of stains on the ground. The floor looked like it hasn't been mopped in a while. The counter of the kitchen had old food spills. It felt really dirty overall. I noticed in one of the hotel's responses to someone complaining about the cleaning that they stated they value cleanliness, and that definitely is NOT the case. They don't. We asked them to clean the room one morning when we left, came back around 5pm and it still wasn't clean. Bed was unmade, towels not changed, nothing happened. Those old crumbs were still on the couch and floor. I went downstairs to talk with the manager about the lack of cleanliness, and he profusely apologized, while his front desk staff were snarling and making nasty faces. Seriously. He sent two of his cleaning crew, and even after they left, those crumbs were still there. The toilet was still dirty. The staff asked rudely if they should change the bed fully, or just make it. And when they left, it was still dirty, so my husband told them to come back and finish cleaning. Guess what? Crumbs were still there. Unkept. Not checked. There is no standard this hotel has to cleaning whatsoever, and I know this is true because the last time we stayed, the shower had old stains that could have easily be wiped clean. Additionally, last visit, not this one, one of the cleaning staff came into our room, saw my husband in the shower, and screamed at the top of her lungs. I can't make this up, this happened. Additionally, they double charged us, and we found out because one of their managers, a woman who was at the front desk called us saying that we need to check out, and we booked until the next day. We came to see her, and she was awful and completely incompetent, seemed like she was trying to adjust the system to look like she didn't make the mistake, when it was obviously on her. I see one of the other reviews where a hotel guest also had double charges, so this seems to be reoccurring. We showed her the email that clearly stated we're booked that night, and another manager had to step in because she is terrible at her job and has no sense of accountability. While her manager was sorting out their mistake, three of the staff were behind him just staring at us. Pretty obvious none of these people had hospitality training. So they comped an extra night, but that doesn't take away from the fact that the room was absolutely filthy. When you enter the hotel with the automatic doors that open, you are blasted with so much of their branded "scent" and it is so overpowering. One of the rooms we booked for our family, and she is pregnant and it was hard for her to stand. I even heard several people while walking through the opening state--why does the smell have to be SO STRONG? It is seriously offensive, and needs to be turned down by 60%. I really want this place to succeed. They need a real hotel manager, and they need to take cleaning the rooms seriously. If you stay here under this current management, you've been warned. It might make sense to outsource your own cleaning because it's really bad to depend on them to actually clean at bare minimum standards.

This business doesn't even exist or even registered with the state of South Dakota. I will attach…read morepictures as proof. Also GM and staff are very very rude, abusive, and unprofessional.. I have received many documents about this location with many different business names on them all unreg with the state of South Dakota

This could be a great place to stay if they would do some major TLC and better house keeping…read more It worked for me for a 1 night stay.

We were in Sioux Falls SD again and stayed here for a night. It is a nice hotel we got an…read moreaccessible room weird thing there was no shower curtain for the walk in shower. It was quiet thru the night which I appreciate. We had the breakfast in morning things were good I do think they need to add another toaster. That is where the back up was today. One toaster for the size of hotel I think add another. Other than that good stay.

Thinnest walls I've ever seen. Can hear people upstairs walking and banging from 12:30 to 3:30 am…read more Can hear our neighbors talking early morning. Too noisy! Beds are ok, but stiff. Honestly, glad to move on.