Very unorganized. Do not return emails or phone messages in a timely manner. Took forever to tell me I needed another test and then took forever to give me an appointment for that test. I was given wrong information, wrong settings, no followup, etc. Go elsewhere!! read more

This place is awful. Took weeks to get in for an appointment for a sleep test. When I finally got in the lady, Melissa, was super unprofessional. Didn't walk me to her office, never introduced herself and barely provided any information. She joked that no one wanted to do the test twice, which is a given. When the appointment was over she just sat at her desk staring at me. I awkwardly got up and went to the door while her eyes followed me. Super uncomfortable. The next day she called and left a voicemail saying the test was unsuccessful because the chest device didn't record any information. When I called back I was refused any sort of troubleshooting or explanation of what happened. Nor was I given the opportunity to speak to Melissa to ask questions, even though I was returning her call. Save yourself the trouble and go to one of the other locations. This place is a joke. I will never return to this one. read more

I've been a long time customer of respitory homecare solutions and I have to say they are way to expensive compared to other company's. The masks and accessories are almost double the cost of identical equipment elsewhere and insurance will only pay according to certain pricing index. I'm always getting a big bill on top of insurance and checked with insurance and I was told they are charging way too much overhead on top of the pricing index. Today was the third appointment in which they cancelled on me @ the last minute...if I don't give 24 hrs cancellation notice then I'm penilized but they can cancel (and have done so on 3 different occasions with a few hours notice)...everytime I'm told that the therapist is "sick" and couldn't make it in. They owe me for a days wages each time and very little care is shown for that...go somewhere where they appreciate your business read more

Would not recommend at all. Had An appointment for a ABG test ( blood gases) test at the Kingsway location that I waited for 4 weeks.. Got a confirmation email from them prior and went for my scheduled appointment. Got there at the scheduled time and was told they could not do the test because they did not have the requisition from my doctor ( doctor had forwarded it to them 3 times prior) Girl was very nasty and told me I was to bring the requisition with me ( unknown to me). Walked out the door. Do not deal with this company !!! read more

This senior had an appt. for today - They told me their location is Hys Centre - wrong - spent 41.00 for nothing - I would have to question their ability - if they cannot get their address right, would they get anything else right?? read more

Husband had to be on temporary oxygen support after Covid and the chap who set him up was fabulous! After that everything went down hill. Customer support was horrendous, instruction booklet needs to be totally re-written as it is next to useless and the process to get a re-assessment and to return the equipment should be fully explained at all stages. Perhaps this is growing pains but do not really care why, they desperately need to re-evaluate their processes. read more

Terrible experience with the Kingsway location! I was referred here for my sleep apnea. Given the high cost of buying a cpap machine, I requested a trial period to start with - for which i paid $250. during my trail I experienced Aerophagia (swallowing air accompanied my severe abdominal pain and bloating) and called the clinic and explained the situation. I indicated that my research suggested a new mask was needed. I never heard back from the clinic. Upon returning the cpap machine to the clinic at the end of my trial , I was told they tried to email me (which we discovered was an incorrect email address) but since I was at the end of my trial period I would have to pay another $250 to see if a different mask would make a difference. This clinic claims that they are not about sales or pressure tactics - which does not align with my experience. If my health was their top priority they would have made sure that I was set up with the right mask and free of issues. Instead they pressured me to purchase a costly machine in spite of my Aerophagia (citing risk of stroke and cardiac stress if I didn't ). I highly recommend researching other respiratory clinics prior to venturing here. read more

My review is in reference to the St. Albert location of this business. I found the staff was very rude. Almost impossible to reach on the phone. I purchased a mask from this location for $300. I thought it was suspicious when they didn't add any GST, so I went home and found the manufacture of the mask (ResMed) that you can purchase online. Identical mask, except for the price. It was $163 delivered to your door. When I called respiratory home care solutions to ask why they were charging almost double for the masks, (they recommend you change every 6 months) the manager said to bad, you should of bought it online as there is nothing we are willing to do. The last time I was in this office, there were seniors present and knowing many are on fixed incomes I hope they are not taking advantage of them. read more

I went to the Kingsway location. I called in advance to make sure they had the item I needed. They were very willing to put the item 'upfront' with my name on it so I could pick it up the next day. It turns out that I needed the item IMMEDIATELY, so I called and told them I was 10 minutes away from the store, but the store was closing. The sales associate understood that I was stuck in rush hour traffic, and there is a lot of road construction between the U of A and their location, so the sales associate told me not to rush, and that she would keep the store open and wait for me to get there. I was impressed with how well the staff worked together, and made my purchase as quick and seamless as possible. This location definitely knows there products. And, to stand behind their goods, they have 24/7 phone support, and a warranty program that (*i hope i never have to use*) covers pretty much everything for 2 years. As my first experience, I recommend this store. And, although I can't see anything changing my mind, I will update this review if I have a subsequent purchase or interaction with this location. Thank you for such positive customer service. Keep up the great work! read more

Owner Sandra is a nasty lady. I had a concern and was treated in a very rude and aggressive manner. What a lot of people don't realize is we have a choice of the company we use. This is one I am no longer interested in. read more