JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.

I initially had a positive impression of this practice and Kim, the appointments themselves were…read moregenerally productive and the she was personable. Unfortunately, the experience outside of scheduled visits was consistently frustrating. Communication was difficult, unprofessional and there was very little flexibility or urgency when issues came up. During a recent medication shortage, I needed help transferring a prescription to a pharmacy that had it in stock. Instead of being handled efficiently, the process felt unnecessarily rigid and added a lot of stress to an already difficult situation. The most concerning part was how my care was ultimately handled. I was dismissed as a patient via text message while waiting for a scheduled telehealth appointment, without clear guidance on continuity of care or next steps. I had previously removed a review in an effort to de-escalate, but the way this situation was handled confirmed my concerns. Overall, I would recommend others carefully consider how important communication and follow-up support are when choosing a provider.

Terrible Patient Care. Kim's admin assistant is rude and refuses to communicate. Been trying to get…read morea prescription refilled for 3 weeks and they've been uncooperative, irresponsible and unprofessional. Run fast and far away from this place.

Best physical therapy I've ever experienced, I've had lower back pain for years and even seeing…read morechiropractors hasn't helped me after just a few weeks, my pain is down and I can move around better than ever before thank you!!!

Excellent physical therapy by Jim Kostrewa and happy environment! They also have a great scheduling…read moresystem to accommodate with your schedule.

His hypnosis didn't work and he cancelled an appointment then never called me back or answered my…read morecalls when I tried to book my last two appointments.

Because of the chemo I haven't been able to eat for months. I have a PEG tube for tube feedings. I…read morewent to doc hypnosis. I'm eating again. OMG it feels so good to eat. My oncologist was really concerned because my weight loss has been drastic. I'm gaining again slowly. I'm grateful to this hypnotherapist. I honestly didn't trust that it would work. I'm a believer. I'm passing his cards out to everyone at the cancer center. He's amazing.

Dr Cucchetti is great and i wish he had polite and nice staff. He himself would earn 5 stars…read morehowever the staff I would rate a 1 star. They always act like they're mad to be at work and it's inconvenient for you to come in for an appointment or call. It's very odd to me and they're also incredibly unhelpful when you're sitting in a waiting room for 30 minutes and ask when you're finally going to see the doctor. Most people in medical care are not so cold and rude. Do not recommend if you like good customer service and it's unfortunate since Cucchetti seems like a good doctor! Danica truly is the epitome of a bad staff member so stay away from her. She is very unhelpful and will treat you like you're lying when you speak to her after your surgery and you tell her you have pain. It was only 12 hours after surgery and her attitude when she called me was appalling. My shoulder surgery went well (I think) but no one told me there would be 4 weeks of not being able to move my arm or do normal activities so do make sure to ask every question! I've had lots of surgeries and this one was the hardest to heal from!

Brad did an awesome job on my shoulder. Had to get 4 tendons repaired and now feels like it did…read morepreinjury. Highly recommend. You can really tell he cares about your wellbeing before / during / and after surgery.

Staff is super friendly, and they know exactly what they are doing. Thank you guys for everything!read more

Dr Stewart was great! He was my chiropractor for several years. They also were connected to the…read moreurgent care and physical therapy clinic. That was then. I'm not sure today where he moved to because 4/5/21 his office was closed. The office was a few doors down from Safeway. . I hope to find out more soon, because I need there services again.

I rejoined One Medical in April 2026 after my longtime primary care doctor retired and I needed an…read moreappointment quickly. I had recently been prescribed a GLP-1 medication by a hormone clinic, was experiencing severe side effects, and needed guidance on whether my symptoms were serious enough to require urgent care. I booked an appointment with Dr. Reed at the Tempe location and was extremely disappointed with the care I received. She was running about 15 minutes late and immediately began rushing the visit. When I showed her the medication and explained the symptoms I was experiencing, she stated that she didn't know what was in it because she hadn't prescribed it. I explained that I understood that limitation and was simply trying to determine whether my symptoms warranted urgent care. Her response was essentially that people do get hospitalized from GLP-1 medications and I might need to go. Despite presenting with symptoms severe enough to potentially require hospitalization, I received very little meaningful medical guidance. Instead, I was referred to other providers and questioned about why I had stopped seeing my previous One Medical physician. It was frustrating to spend a rushed appointment discussing my history with One Medical rather than receiving help for the reason I was there. I also reported significant bladder irritation after struggling to eat and drink because of the medication's side effects. I explained that I had already been taking AZO for several days and that the packaging recommends consulting a doctor before taking it longer than 2-3 days. I was advised to continue taking it until my symptoms improved. A urine test was ordered and I was prescribed antibiotics for a possible UTI. A few days later, I was told through the patient portal that bacteria had been found and that I should continue taking the antibiotics. However, after my symptoms worsened and I reached out again, another physician informed me that I did not actually have a UTI. The bacteria identified were consistent with contamination of the sample rather than bacteria in the urine itself. I was instructed to stop both the antibiotics and AZO immediately. As a result, I spent roughly two weeks dealing with worsening bladder symptoms while taking medications that ultimately were not needed. Receiving completely contradictory guidance from providers within the same practice was both frustrating and concerning. To make matters worse, I later received a bill for nearly $400 for this visit. After completing a survey detailing my concerns, I was contacted by leadership, who apologized and indicated my concerns would be reviewed. After weeks of waiting and multiple follow-up attempts on my part, I ultimately received a generic response stating that charges are based on services rendered rather than outcomes and that no adjustment would be made. What stands out most about One Medical is not that mistakes happen--mistakes happen in every healthcare system. It's the complete lack of accountability afterward. Concerns are acknowledged, apologies are offered, and patients are told their feedback matters, but when it comes time to address the consequences, the response is simply that the bill is still due. Based on my experiences, One Medical appears far more interested in maximizing billing than providing meaningful patient care or taking responsibility when things go wrong. Between the rushed appointment, conflicting medical advice, unnecessary medications, and dismissive handling of my concerns afterward, I DO NOT recommend this practice.

I have been coming to One Medical at different locations with moving since 2019, but my main…read moreexperience is with the old town location. This review is reflective of the Tempe location and the doctor I saw. 1. The doctor was extremely overwhelmed when she saw I was overstimulated and overwhelmed and couldn't accommodate my basic asks like a physical exam and lowering the lights. When I explained I had not seen a specialist in a specific area due to assault at a private clinic, her response was "that happened in the clinic?" - not trauma informed at all. Ridiculous. I have no idea what her problem is, but I will never return to this location. 2. I still don't know if the correct blood tests as I've asked for multiple times to be ordered were done right and had a script from another doctor. The doctor couldn't figure it out and left it the phlebotomist who was actually a lovely human being and extremely kind. 3. Parking directions in the app are outdated and wrong, causing my parking to not be validated and for me to get hit on on the way by the attendant who attempted to validate. 4. I had to wait over an hour to get my blood work done, which is very unlike one medical and absolutely bad shit crazy. I've never experienced reading that long just to do a pretty routine blood draw. Overall, I'll be seeking care back at the other locations within Phoenix instead of this location ever again as clearly this location does not have the best - or even basic 5/10 - doctors located here. My normal PCP from one medical was out for several weeks, which is why I decided to try this other location instead of waiting for her because this was something that was time sensitive. The questioning of being assaulted at another clinic was extremely inappropriate and not even given away of "oh I'm sorry that happened" - literally just asking where. Almost as nice as asking what I was wearing! Don't waste your time here especially as they didn't have any referrals when they told me to see a couple different specialists. Go to Scottsdale or Gilbert where there's parking and competent professionals. Worst One Medical I've been to (and I've been to 7).

I had a follow-up appointment at One Medical regarding perimenopause care after previously seeing…read moreDr. Shin Jung Yoon. My appointment was scheduled for 1:00pm; I arrived at 1:01 and was brought back at 1:07. During the visit, I clearly explained the two main reasons I was there and where I hoped to focus. However, much of the appointment was spent revisiting prior lab work, which I was told was not valid due to timing and fasting issues. When asked about the prescribed medication, I shared that it was causing cramping and not providing the intended benefit. Despite this, the recommendation was to continue the same course of treatment with minor adjustments. I expressed that I did not agree and was hoping to discuss alternative options. At approximately 1:32, I was told my appointment time was over and that I could discontinue the medication if I chose, review materials later, and return for another visit. When I shared that I did not feel the visit had been helpful, I was told that I was being "mean," which I found inappropriate and unprofessional. I left the appointment feeling dismissed, unsupported, and discouraged. Patients seeking care--especially for complex and often frustrating conditions like perimenopause--deserve to feel heard, respected, and partnered with in their treatment decisions.

I want to give a shout recognition to the amazing provider Cheri Debaca, she treat me with tender…read moreloving care. This year is being so rough for me as I had to deal with many health issues and Cheri has been so great listening to my concerns, helping me with referrals and my health care needs. Thank you for your amazing service. You make a huge impact in the medical field by helping others with so much passion.