Dr Bontia is one of the absolute BEST headache doctors I have ever encountered. Her office staff…read morehowever, is questionable. I made an appt for an MRI, and I was told there was an additional for sedation since I am claustrophobic. My driver didnt show up, so I couldnt have the sedation. I made it through the MRI without sedation, but expected an adjustment to my bill. I was told after the the MRI the sedation was free, so I wasnt charged an extra fee for it. The $600 I owed didnt include the cost for sedation. Hmmmm, I questioned if that is true, because the lady that called me the day before wanted to be sure I had a driver because of the sedation. She wanted to be sure I understood there would be an extra charge. So my question is, was anyone been charged an extra charge for sedation if claustrophobic during an MRI? If so, how much was it? THANKS for your help! New patient just trying to be sure Im not being ripped off!

Finally, a Neurologist who listens! If you are looking for a…read moreneurologist you can truly trust, look no further than Dr. Deborah Cantrell. I came to her after a very frustrating experience with a previous doctor where I simply didn't feel heard. From the moment I started seeing Dr. Cantrell, everything changed. She is incredibly patient, engaging, and understanding. What sets her apart is her tenacity--she will exhaust every bit of her medical experience to get to the bottom of what is wrong. I also deeply appreciate her directness; she tells you what you need to hear, which has made me feel safer and more "mentally healthy" than I've felt in a long time. It is so important to have a strong relationship with your specialist, and I've found that here. Don't hesitate--just book the appointment. You will not be disappointed!

Please do not become her patient, and do not let your loved ones become her patient. This was truly…read morethe worst--and actually traumatizing--physician experience of my life. At first, her bedside manner seems caring and attentive. She appears to listen, but if you ask a question that doesn't make sense to her or ask her to clarify something, she quickly becomes irritated and dismissive. During my visit, she rushed through my physical exam, then returned to the room and abruptly said, "We need to have a serious conversation--major problems. You definitely have neuropathy and cognitive issues." As I sat there stunned and in tears, she continued by telling me to start taking her brand of vitamins, do memory puzzles, and return in six weeks after completing additional tests. After my testing and MRI results came in, her assistant called to tell me that my disc issues were likely due to my weight and that I needed weight management. I am 5'9" and 140 pounds. It was clear she hadn't reviewed my file and simply gave a standard response she uses for anyone with disc degeneration, assuming they are overweight. The worst part was her response to my MRI results, which showed chronic ischemic small vessel disease. She said it "wasn't a big deal" and was "just due to your advanced age." I'm 40 years old--dementia and vascular changes are not normal at my age. She dismissed my concerns and implied that my symptoms were simply because I was "elderly." She also recommended a four-day hospital stay to monitor my brain waves. When I asked for more information, she became defensive and short-tempered. Please ignore any positive reviews. Get another referral from your doctor and run far, far away.

OUR NEW NEUROLOGY SPECIALIST TRIBE! Dr. Dike - Affinity Neurocare Frisco…read more This is THE BEST Neurologist I've witnessed in my 35+ years in healthcare as both a practitioner and an administrator! I highly recommend Dr. Dike and his team! Office Manager Shervonha: You are truly a servant leader whose presence resonates long before you speak! Thanks for constantly checking in on us and ensuring everyone was comfortable and updated on statuses while we waited in the clinic. Your presence is comforting. You're a phenomenal leader and the clinic is very blessed to have you! Thank you. My Mom had her new patient appointment on 12/4/25. I want to thank the Affinity Neurocare team for your excellence in care and the patience that was shown as my Mom visited the clinic today. Thank you all so much. From the first interaction with Alexis at the front check-in desk, we felt comfortable and appreciated as clients of Dr. Dike. Alexis is a sweetheart and she was very polite. She's a wonderful first introduction to your clinic! We then met Leah, who is in a league of her own. Leah is awesomeness wrapped in a human body!! Her spirit resonated throughout the clinic. She was sweet and very warm at every interaction with each person we saw her speak with today. She is very knowledgeable, patient, and professional. Her smile speaks volumes of how much she enjoys what she does. She spoke very highly of your clinic and your practice, as she should. You guys are amazing. Tommy was another sweetheart. He was very patient as my Mom took her cognitive test today. Unfortunately, Mama had bilateral cataract surgery within the past few weeks and is experiencing some visual issues (which we are praying will subside within the next few months); therefore, some of the test questions were a little difficult for her to see. Tommy was patient and waited for her to feel comfortable before moving to the next questions of the test. Thankfully, he read most of the questions to her. Please thank him for his patience. Dr. Dike took time and listened intently as I went over a plethora of information related to Mama's medical history and some of the alternatives that have proven effective for her. I'm grateful for his patience and his ability to make his patients feel at ease while interacting with him. He listened, asked questions, and took time to understand everything that was being said before attempting to provide next steps for treatment. he did not rush us, cut us off, or rush to leave the room. Being one who facilitates best practice courses for providers and other healthcare professionals, I know that this is not always the case. I found your practice online and prayed over whom we should seek for neuro support, and Dr. Dike did not disappoint! We need more providers like him. Please thank him for his excellence in care. We also met Derrick, who is AMAZING! Derrick is another very professional, very knowledgeable, and very patient young man. He ensured Mama and I were comfortable while administering the ordered tests. He explained everything thoroughly and made sure Mama knew what was expected while taking the tests. He's a phenomenal professional. Please thank him for us. It was a blessing finding Affinity Neurocare and I'm so grateful for the excellent patient service you all provide to our community. Thank you so much for everything you do and for making a positive impact in the lives of our neighbors. It was well worth the drive from Wylie to Frisco to meet you all and I'm grateful to have your gifted hands overseeing Mom's care now. GOD bless you and may you continue to bless others through your gifting.

Dr. Dike is an amazing neurologist. I had the opportunity to see him when my husband was in the…read morehospital at plano presby a few months ago. He treated us like patients who are in need of answers that we could actually understand. He was caring and took his time to help us understand everything that was going on at that moment. He has a very relatable personality not only with his patients but also with his staff. Then when we had to go and visit him at his office not only his staff was incredible he was again so supportive and thorough with all the tests we had to do to my husband. He is so humble and unlike most specialist doctors he treated us with care, understanding and a lot of patience. I definitely recommend Dr Dike if you are in need of a neurologist. We went to his Frisco office located on main and teel.

I just completed my new patient evaluation with Dr. Saint Laurent. He is specialty trained in…read moreneurology so this is not your typical DC. I am so impressed with my first visit and the depth of information and things that he has experience in treating; I immediately made an appointment for my husband and my son for auto- immune issues. Meanwhile, his approach for my issue, which I have been fighting for well over 18 months, was new and different than what others had recommended and I am hopeful we have finally found a solution ! Everyone in the office was very kind and friendly. I look forward to a long relationship with this practice.

As a business professional I have to say that in my adult life I have NEVER experienced such…read moreunprofessionalism and disrespect by a Doctor's office. 1) Disregard for appointment times - always running late and rushing through appointments - Be prepared to be there for 2-3 hours per appointment. 2) Lack of accountability with billing and health insurance claims The first question I asked when I called for an initial appointment was if they accepted my health insurance. The answer was YES. After 4 appointments and spending close to $900 I realized they were not submitting claims. My insurance company confirmed that ProNeuro/Dr. St. Laurent submitted 1 claim (under a different Doctor's name) but ignored all of the attempts my Ins. Co. made to properly process the claim. The claim they submitted was missing information and proper medical billing codes. I then requested a SUPERBILL in order to file my own claims. After a long waiting period I finally received a statement which had incorrect diagnosis codes and service codes. It's been 3 months of chasing via email, phone and text and all I get is excuses and more excuses. Had they done their job I would have met my annual deductible by now, instead I get to pay more out of pocket due to their neglect. 3) Lack of Focus - After 4 appointments I still did not receive any treatment for my neck issues. Not once did we discuss how he was going to treat me. He just kept running blood work. ANS, SUDO testing and even changed my thyroid prescription. 4) Disrespect - My last appointment in July in the middle of my consultation with him and his RN the doctor stood up without saying a word, walked out of the room and did not return. I asked his RN where the doctor went and his response was "probably home" he then said let me walk you out and took me to the front desk. 6) Office Staff - unreliable and full of excuses so many of my texts and emails went unanswered. On the rare occasion they responded it was like going in circles and getting no where. 5) I did my homework - I checked with TBCE to make sure everything was in order with this doctor. I read all these 5 star reviews and I was very hopeful that he would be "just as great" with me and actually "help me" with my condition. IT WAS THE COMPLETE OPPOSITE 6) If you VALUE your time, efforts, money and medical care go elsewhere. I DO NOT RECOMMEND THIS OFFICE

OK, Dr. Raroque is a very pleasant man and does a good job, BUT, his staff is extraordinarily…read moreunresponsive. I have left 3 vm's asking to have my c-pap card read and each time I leave a VM (as they NEVER answer the phone) there is a prompt at the end stating they will call back by 4 PM - that was 3 days ago! So, I am giving a 1 star because of administration - not the Dr. R., You Are Fired.

I've been a patient for over 10 years with Dr Rorarky. Absolutely the best sleep doctor in the…read morecity! Absolutely on top of his game for neurology! I can't say thank you enough for his attention to detail and being very real. If there are any complaints, it will have to be with the insurance company's being unreasonable in handling the requests that we have sent. You won't be disappointed in his care.

I had a very disappointing experience with Dr. Elizabeth Samuel. She was extremely rude and…read moredismissive. When I asked for her professional opinion regarding my blood work, she told me that I "shouldn't be asking questions like that." When I continued to seek clarification, she responded with, "How would I know?"--which is shocking coming from a physician. She also repeatedly asked me questions I had already answered, making it clear she wasn't listening or trying to understand my concerns. When I told her that her responses were not helpful, she told me to "get lost." I have never been spoken to like that by a medical professional. This behavior is completely unacceptable, especially toward a patient seeking care. I would not recommend her to anyone. If I could give a negative star rating, I would. The appointment was being transcribed using AI, and I sincerely hope that record is not altered to remove or soften the parts of the conversation where she was openly rude and dismissive. Patients deserve an accurate and honest record of how they are treated.

Don't be fooled... Dr. Samuel made me feel heard and appreciated during the first appointment. She…read moreordered an EEG and MRI. I immediately took the MRI orders and got the results back within a few days, as well as a copy of the CD before she was able to fit me in to her schedule for the EEG. She recommended waiting to go over the MRI results at the end of the EEG appointment. The morning of the EEG, the office called and said she had an emergency and canceled my appointment. They couldn't reschedule me for 3 more weeks! So, I requested a call to go over my MRI at least. We scheduled that for the following week. She was 3 hours late to our scheduled televisit (charged to insurance as an appointment)! And she told me the MRI could meaning nothing or something and that she'd have to look at the CD herself, so I need to bring it to my EEG. So, I paid for a pointless appointment. I finally get the EEG and Dr. Samuel never came into the room to see me and never looked at the MRI CD she asked me to bring. At checkout, I asked the front desk about it and she said the only thing she could do was schedule a televisit to go over the EEG results and I'd have to ask her about the MRI CD at that time. She couldn't schedule me for a televisit for 3 more weeks! So, a process that started in October is now going to the end of December and into the holidays with no answers. Then, she didn't show up for the televisit! I kept calling and after 4 hours, gave up because I had a school commitment for my son. That's when administrative person finally called back. In the middle of my son's performance... just to tell me the doctor wouldn't make it to the televisit and she'd call me back the next week. I told her not to bother with a call, but to just send me my EEG results so that I could take them to a new doctor because here we are two months into this and I have no answers and no direction. The doctor called me the following Monday despite my direction AND charged me and my insurance for an appointment! During that phone call she told me inaccurate information about my EEG, gave me no plan or protocol, and when I told her I didn't approve of the televisit and just wanted my results sent to me, she hung up on me! I had to report the incident to my insurance company. She never sent me the results from the EEG despite my phone call requests. My new neurologist was a completely different experience. They didn't even bother with getting her EEG results, because they don't even agree with the method she uses for EEGs, because it's temperamental and frequently inaccurate. Dr. Samuel uses a cap instead of direct nodes on the scalp. The new doctor immediately scheduled an indepth EEG with direct nodes, and within two weeks it was confirmed that I had epilepsy and they began medication and gave me education and a plan going forward. Not to mention, I feel better and am not having seizures anymore. Dr. Samuel told me it "looked like I was addicted to sedatives" based on the EEG her tech did (she never even came into the room during the EEG). I don't take sedatives and never have. It was horrifying. She wasted my time and my money, put my health in danger by delaying appointments and treatment, and charged my insurance for a lot of unnecessary appointments that yielded no results and had to be redone by another doctor.

I've had the pleasure of being treated by Dr Drew for two decades. His thorough approach and…read moregenuine concern for his patients make him an outstanding neurologist. His office team is just as good. Highly recommend them.

The office staff is unresponsive and seems disengaged, even argumentative. Phone calls are rarely…read moreanswered and messages requesting a call back never happen. Their website has a page to schedule appointments but it doesn't work. This practice requires a referral from another doctor in order to see you. The referral that my PCP faxed over (fax? who faxes anymore??) was lost it by the office staff. I'm going to see another doc in Southlake. At least they seem interested in taking me on as a new patient. This is a Mickey Mouse organization. Do you want Mickey Mouse as your doctor?

I called to make an appointment mid May and the receptionist told me I would hear back from the…read moredoctor in 2-3 weeks. After one month of waiting, I called and the receptionist said she would contact the doctor and get back to me that afternoon. I never heard from her. Shame on them. I'm trying to seek help for my daughter and now I've wasted half the Summer because of this company. I'm appalled.

I am a new patient. From making the appointment to seeing…read morethe Dr and checking out : 5 out of 5. Would highly recommend - and in fact, I have already. BRAVO!