1. Residential Bancorp

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    Diamond Bar, CA

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    Residential Bancorp

    5.0 (1 review)
    Open • 8:00 am - 5:00 pm

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    9 years ago

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    Super Mortgage Bros - Champagne to celebrate the new home!

    Super Mortgage Bros

    (61 reviews)

    You want Armando in your team today!…read more He saved us a lot of headaches getting a pre-approval form BEFORE we shopped around for property. Other loan officers do it wrong and just let their clients go out with just a pre-qualification form, which isn't an accurate number of what a person can afford. Armando also helps keep all the necessary paperwork submissions stress-free. The truth is that part of the normal process of getting a home requires a lot of back and forth about income and bank statements, but Armando's great attitude makes these communications easy to have. He is very knowledgeable about the industry, organized, adaptable, and responsive to help clients navigate the complex loan process smoothly and build trust. As a non-citizen, I cannot give my trust away so easily. But Armando earned it. He even helped us get a better interest rate right before closing escrow, saving us thousands over the years. I am now the proud owner of a multi-family home in Los Angeles. The whole process took two months - si se pudo! And Armando is still available to answer any questions even after closing. Thank you, Armando. In two years, I will be circling back for more property once I can make another downpayment. But I am recommending everyone I know to him today. :)

    Armando and the whole team were so helpful during the loan process, specially Melanie, thank you…read moreMelanie for helping us with all the paperwork requirements. Armando thank you for the communication, and all around smooth process. Im Definitely recommending you guys to anyone that is the the process of buying a home. A++ customer service! Thank you Super Mortgage Bros! Ray.

    Leon Hui - ACG Funding - Received this gift from our client when I open my office's door this morning. Feeling blessed :)

    Leon Hui - ACG Funding

    (36 reviews)

    I don't usually write reviews, but I really wanted to share my experience with Leon because he…read moretruly deserves it. The other 5 star reviews are accurate! Leon is very professional and efficient. He guided me step by step, explained everything clearly, and always responded to my questions very quickly. What impressed me the most was how fast and dedicated he was. We got clear to close in just 10 days and closed the whole loan in only 17 days! I honestly couldn't believe how quickly everything was done. Buying a home can be very stressful, but I was very lucky to have Leon helping me. His guidance and attention made everything so much easier for me. I really appreciate all his help and would definitely recommend him to anyone who needs help with a home loan. Thank you so much, Leon!

    Leon is very knowledgeable, efficient and patient. He guided me and my sister throughout the entire…read morehome purchase process STEP BY STEP. Even though our home purchase journey last over 7 months, we ran into breaks and walls on the beginning , but Leon was incredibly patient and transparent throughout the entire process. He always takes his time to walk us through each step and make sure everything stays on track. As a first time home buyer, I did not feel stressed out thanks to Leon's professionalism and dedication. For a lender that you can trust and rely on LEON IS YOU CHOICE Leon, thank you again for making THE DREAM OF OUR HOME came true!!

    Aragon Lending Team - Meet our crew and see how we make amazing happen for our clients (and have fun doing it!)

    Aragon Lending Team

    (228 reviews)

    Downtown

    We recently had the pleasure of closing a transaction with Julie and the Aragon Lending Team, and…read moreit was a great experience from start to finish! Julie was professional, responsive, and on top of everything throughout the entire transaction. Communication between lending and escrow was excellent, and whenever we needed an update or had a question, she was quick to respond and kept everything moving forward. As an Escrow Officer, I truly appreciate working with a lender who understands the importance of communication, timing, and teamwork. Having a lending partner who stays engaged and works closely with escrow makes such a difference in getting everyone to a smooth and successful closing. Julie and the Aragon Lending Team were wonderful to work with, and I would absolutely recommend them. I look forward to working together again on many more transactions! Thank you, Julie, for being such a great lending partner!

    Julie and her team kick a$$! Mike helped us with a HELOC and I'm glad to say from the moment we…read moreconnected it was a wrap. Not only was the process made easy to understand, it was completed from the comfort of our home and our schedule.The team is flexible, quick, knowledgeable and most importantly explained it in a way that made sense to us. Our HELOC closed in a little over a week. Mike was in communication with us which felt like 24/7. If anyone is looking for a reputable lending team look no further.

    Wells Fargo Home Mortgage

    Wells Fargo Home Mortgage

    (1 review)

    I can't express enough how disappointed I am with my business experience with Marco Polo at this…read moreoffice. At beginning of escrow, he was overwhelmingly kind, always take phone calls and respond to text messages promptly even after hours and weekends. He seem to be very professional and very hard working loan officer which was the reason why my client chose him to do the loan. He always respond to our calls and I've told him over the phone that I appreciated him very much. Then, when issue arise on the loan, he completely stop communicating with us. The issue I have is his irresponsible work ethics to all involved in this transaction. We've opened escrow on beginning of February at 45 day escrow term, which at that time my buyer was shopping for lenders for two weeks. He begin working on the loan two weeks after we opened escrow but he still had more than 45+ days to work on the loan until loan was declined on 4/16. Buyer, listing agents, escrow officers and I have been trying to get hold of him via numerous emails, phone calls and text messages which he intentionally ignored and carelessly declined to return back to any of us. It is very surprisingly and shocking how a licensed professional don't have any work ethics, and no professionalism to return a phone call or simply a text message for loan updates. I have emails and text message history on record. He failed to provide a simple, fundamental customer service to clients, and failed to provide a humane relationship. Last email communication he responded was on 4/6, which he replied to listing agents, "Loan has been escalated waiting on response" My very last communication from Marco was text message dated 4/7 "once received update from underwriting I will" Since his last response, we all have been reaching out to him for an update, literally desperate for an answers and trying our ways to get some clear answer on the loan and get his upper managers to get involved so that we have clear answers on the loan process. After complete silence, on 4/16, he called and told us that the whole time we were desperately trying to reach him and requesting countless number of response from him, his reason for not responding was simply because he was on vacation which he never told us. Not only he never apologized, he was busy trying to blame on my buyer because she was shopping for the lender. Then he called the listing agent on 4/16 and told to him that *****"Shannon knew this loan was declined weeks ago and she is lying to you to buy some time" ***** He straight out lied to the listing agent. I asked listing agent to be on conference call as a witness. I don't know if Marco understand that when licensed loan officer is lying in business matter, it becomes very serious issue. We are in discussion to get Customer Care Recovery Group to get involved to investigate the details of the loan. At this time, I believe his apology is minimal he can do as a normal human being. If professionalism matters to him, if customer relationship matters to him, I hope he will take few minutes of his vacation time and act as a mature person, show his honesty, and apologize to myself and all persons involved and acknowledge that he lied to the listing agent because he may have needed someone to blame on the loan. We are adults and we understand that people make mistakes. Although I am disappointed at him, I still believe that he still have nice, honest side of him and that he will take responsibility for his actions as this is what adults do.

    Golden Empire Mortgage - Lori Printy

    Golden Empire Mortgage

    (66 reviews)

    THESE ARE YOUR PEOPLE! As a first time buyer, I was shocked at how incredibly easy Roger and team…read moremade this process. I'm a millennial on the younger side, and was extremely impressed that they had their own app for handling paperwork (uploading documents, signing forms, etc.). So in my busy schedule, I was able to get pre-approved, with under writing for our home within 2 days. They are top of the line with communication, transparency, and efficiency. Without this group, I don't think I would have been able to even make a solid offer in ample time, let alone get this home that we wanted so much. If this process was as amazing for everybody, I think there would be a lot more homeowners in this country!

    I never thought that I could **own** a house in SoCal because of the insane expensive housing…read moremarket here. And, I didn't have the strongest credit history. Not a lot of money to put down. Basically everything stacked against me. But. A personal friend and mentor recommended Manuel and I decided that it couldn't hurt to meet with him. I have a great job, and a little money to put down. Manny ran some numbers and immediately approved me. He recommended a realtor. I put my trust in him, and literally 40 days later, I closed escrow on my first house ever. The team at GEM Mortgage was friendly, knowledgeable, efficient, kind, patient, smart, and helped guide me through the entire process. They truly cared about me, my fears, my journey, and my results. I ***highly*** recommend. Whether you've bought and sold several properties or are thinking about trying for your first. Call Manny. Meet with Manny. Trust Manny. I promise, you won't go wrong.

    Residential Bancorp - mortgagelenders - Updated October 2026

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