I had an AMAZING experience selling jewelry here. The owner took care of me personally, and was so…read moresweet! The true vintage jewelry is beyond stunning! The services they offer are endless too! Will definitely be coming back, especially for their repair service.

I would love to make this review one sentence but this was not about a single interaction or…read morestatement but rather a series of unprofessional events over a nearly 5 1/2 week period of attempting to make my ring. I visited Mint Condition multiple times before purchasing my engagement ring and clearly requested an all yellow gold 4-prong setting using my original band. I was told this could be done, never informed there would be any issues providing this. When I picked up the ring the first time, it had been made in non plated WHITE GOLD with 6 prongs instead, completely changing the look of my Moval diamond. Rather than admitting the mistake, I was given excuses about why their choice was "better" and how I couldn't even tell it was white gold over yellow. There was also a scuff on my band from her buffing, and a knick at the bottom of my band where her tools had damaged the bottom of the ring. She told me I would need to sign a waiver to free her from having to back her workmanship if I switched to a 4 prong setting but I was never told there were safety concerns with a 4 prong setting and told my diamond was going to fall out and I would have to come in every month to have my diamond tightened. Also was told the gold would not match my band because they can't find heads that match. Which was something I was NEVER told initially when I processed this ring and moved forward with my order. After bringing it back to be corrected, they shaved down and permanently altered my original gold band WITHOUT PERMISSION, or without notifying me, making it far thinner than it originally was reducing it to an extremely thin width and minimizing my total weight in gold on my band, that I have owned for over 7 years. The diamond and head were sitting at a downward slant, and had to have it corrected while I waited. The owner, Breann, never once came out to address the issue or even hand deliver her work herself, she cowered behind the thin wall, and let Courtney, very emotionally, handle her business, in part telling me they already talked about it and said if I were to be unhappy with the ring they were going to just cut the head of the ring off and give me my shaven down band and money back and "be done." It was very unprofessional and they should be embarrassed. This was my engagement ring, and the entire experience was heartbreaking. Poor craftsmanship, unauthorized changes, and terrible customer service. I was courteous and gracious to this whole process that took well over a month to complete, and lack of communication the entire time, I had to chase them around for answers and updates on my ring. I would not trust this jeweler with custom work. Breann will lie and say that she showed me prongs and told me she was going to use a 6 prong. She never did anything of the sort whatsoever. I was surprised and shocked when I saw the ring in a different setting than was ever discussed. They attempt to shift the blame to me when in reality I paid for something that was done incorrectly and took a long time to fix with no consistent communication the entire time. It's shady work here, they lie, and they can't keep their lies together. The work is lazy and they make things up as they go for why they don't produce what they said they would.

DO NOT BUY OR SELL HERE. They are using their "appointment system" to take advantage of you. If you…read morewant to buy while gold is low or sell while gold is high (in your advantage) appoints are 3 days out. But if you want to sell when gold is low, or buy, what low inventory they have, when gold is high (in THEIR advantage ) they can "magically" get you in

5 stars, all the way! Just started investing in silver, and was fortunate enough to find this…read moreplace. The owner, Louis, has been an outstanding help with getting me all of the foreign sovereign 1oz coins, like Maples, Britannias, Aussie coins, etc. He also keeps a good amount of Silver Eagles and various bars for sale as well. Very fair prices, and a great guy to talk shop with! This has easily become my go-to place for bullion, and I plan on being a frequent visitor! Thanks for everything, Louis!

After scouring the web for a Triangle area appraiser, I made an appointment with Rebekah, and…read morehaving met with her I am happy to recommend her wholeheartedly. My situation was possessing three family rings with various sizes of gems and three grown sons. Trying to be fair in passing the rings on, I needed someone who could assess each one. Rebekah has a professional's eye and experience, and I came away from our appointment confident in how to proceed with the distribution. Finally, while her Web site describes her gemology credentials and captures her personal attractiveness, it doesn't do justice to her warmth and empathy.

Selling the jewelry I inherited from my Grandmother was an emotional experience and I put it off…read morefor quite a long time. Eventually I contacted a handful of local jewelers, but remained apprehensive about the process until speaking with Rebekah at Earth Pebbles. Rebekah's patience and compassion for this process was evident even via e-mail, and after corresponding with her I finally felt ready to proceed. Rebekah is a uniquely creative person with a real passion for finding the right home for precious heirlooms. She took her time appraising my items and answering all of my questions. Parting with inheritance can be difficult, but working with Rebekah feels more like an artistic process than a business transaction. I highly recommend Earth Pebbles.

I left this review on Google, but wanted to post here as well! I recently sold some scrap silver…read moreand gold to On Spot Silver in Raleigh, and had a very good experience. They took the time to carefully and accurately determine what I had (awesome-high tech tools!). Their offer was more than fair, and was as good or better than the offers I received from a couple of other shops in the area, so I went ahead and made the deal! They were very friendly and I really felt appreciated as a customer. I will be back!

Very professional and responsive. Very passionate about customer service. Hire with confidence.read more

VERY difficult to work with. They use a call center with limited English, so you can't talk to…read moreanyone directly. This results in days of delay in scheduling an appointment, support calls, billing calls - just WAYYYY too much work for an appraisal. Now approaching 3 weeks from the initial call for an appraisal - and I STILL don't have it. There are other services that are faster AND cheaper - AND less frustrating.

My husband and I bought my engagement ring from Reliable more than 6 years ago. At the time, I was…read morethe worst kind of customer: needy, anxious, and pretty demanding. I think I drove everybody crazy, my husband included. But the guys at Reliable remained helpful and patient. Over the years, Reliable has serviced the ring when I bent one of the prongs, sold me my wedding bands, and bought the stone back when I wanted to upgrade. Their commitment as jewelers is excellent. Since buying my engagement ring, I've actually started working in the jewelry industry myself, selling engagement rings. I work for a great place in Bethesda. When my younger brother went to buy his girlfriend's ring, I could have gotten him a great deal on a stone. But instead, I recommended that he go with Reliable, because I knew they would give him a great price on the stone, and more importantly, they would service the product long after vows were exchanged. That's important to keep in mind when you buy a diamond -- will the jeweler stand by their product? Will you be able to easily and conveniently take your ring back to the jeweler? With Reliable, the answer was a definite "Yes." So, pay no mind to the pawn shop exterior -- this place is a great place for picking out a well-priced and gorgeous engagement ring in the NC area.

Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

Excellent repair work at this local shop…read more Brought in 35 year old engagement ring in which the posts holding the diamond were bent and wobbly. And the matching wedding ring that needed a polishing. The repair work is stellar. Gold is smooth and repairs invisible. Both engagement and wedding rings exquisitely polished - they look as good as the day they were purchased. So good, in fact, that I took off my wedding ring and had it polished too. Knowledgeable and courteous service. Delivered on time and at the price quoted. Thank you!

Not the place to go for an eyeglasses repair. Attached the stem to the frame but the level was off…read moreby more than 1/4 inch. Bad for the glasses; worse for the appearance. Charged me $30 for this. Unable to correct so they refunded me the charge but left the frame in that poor state so that the next jeweler will have to try to clean up what the they did.

Vianna Jewelers is a lovely jewelry store that I go to for all the repairs or cleanings I need…read moredone. My husband was also able to design my engagement/ wedding ring there. On another note, the staff, especially Mike, is very welcoming and friendly! They care about their clients and want to get to know them. I definitely recommend them as your jeweler!

Called today trying to get information about a wedding ring that I have zero experience with…read morebecause I've never done this before and the lady that answered the phone was very unwelcoming and cut off my conversation to talk over me. I will never shop or support this business ever if that's the type of people that represent this establishment.