Chaya has always taken excellent care of my jewelry pieces. She is very knowledgeable and…read morethorough. Great design help as well. Even located the perfect diamond for an engagement ring.

Chaya is very knowledgeable and provided me with a lot of great information about a family…read moreheirloom. They also gave me a helpful packet of information and professional photos of my jewelry. They were also extremely nice and so easy to work with! Bonus: my jewelry was beautiful after their thorough cleaning! I would highly recommend!

Stopped in for a quick repair on my necklace clasp. The shop was busy (a great sign). Ann…read moreacknowledged me upon walking in and allowed me to drop off my necklace for repair. I received a call back within 2 hours that it was ready! Service was prompt, bonus they had a lot of eye catching jewelry in the shop. I will be back!

Michael and Travis are truly the best in the business! I bought my wife's engagement ring from them…read more10 years ago, and even though I live four hours away, I still won't shop anywhere else for jewelry. Michael and Travis -- I'll see you both again soon!

Excellent repair work at this local shop…read more Brought in 35 year old engagement ring in which the posts holding the diamond were bent and wobbly. And the matching wedding ring that needed a polishing. The repair work is stellar. Gold is smooth and repairs invisible. Both engagement and wedding rings exquisitely polished - they look as good as the day they were purchased. So good, in fact, that I took off my wedding ring and had it polished too. Knowledgeable and courteous service. Delivered on time and at the price quoted. Thank you!

Not the place to go for an eyeglasses repair. Attached the stem to the frame but the level was off…read moreby more than 1/4 inch. Bad for the glasses; worse for the appearance. Charged me $30 for this. Unable to correct so they refunded me the charge but left the frame in that poor state so that the next jeweler will have to try to clean up what the they did.

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

I had multiple texts and a phone conversation with this business. Their customer service to me,…read moretheir suggestions, transparency, and friendliness were outstanding. This was a complex situation for my family, and we live 1000 miles away, out of state. We are so grateful to the guidance provided and their prompt communications.

Exceptionally, honest, dedicated, and anxious to assist…read more Strongly recommended!

I cannot recommend this jewelry store enough! Khaleel was extremely professional and offered…read moreincredible service on multiple occasions! My fiancée and I purchased her engagement ring from this store back in October. Months later we noticed some pretty visible flaws in the main stone. Khaleel had absolutely no problem ordering a brand new replacement ring for us right away. When the replacement ring came in, the karat weight was actually higher than the old ring. Despite that, we were still able to swap the ring out with no added expense. We essentially got a free upgrade!! The customer service here simply cannot be beat! I recommend this store for all your jewelry needs! Ask for Khaleel, he will not disappoint, I promise!

I went to many jewelry stores looking for the perfect ring. My engagement ring. This ring is…read moresupposed to be my forever ring. Exquisite and flawless. However, after purchasing my ring and only having it for literally three months two diamonds fell out and one baguette. I took it back to regent jewelers to have it fixed,trade it in or return it. I was told that I am unable to return it nor trade it in and that if I wanted to have the diamonds replaced that I would have to pay for the replacement of the three diamonds. I will never purchase anything else from regent jewelers. I am beyond devastated and I wish that I would have never purchased my engagement ring from regent jewelers. Your diamonds will fall out and you will be stuck paying to replace them.

We moved into the Triangle area a couple years ago and have had the need of a jewler a couple of…read moretimes. Mark Andrews Jewelers did a great and timely job in repairing a couple of heirloom timepieces I had. Again, just recently I had my wife's engagment ring in for repairs, The ring was fixed and cleaned days ahead of the estimate. It looks brand new and she is wearing it with joy. Thanks for some great work.

Came there to pick up a completed order. But after driving through rush-hour traffic for 20…read moreminutes to get to their store, they closed a minute early. We were there at 4:59 and the door was locked. Said insurance reasons didn't allow them to open the door again, that we should come back the next day at 10 AM.

I had an AMAZING experience selling jewelry here. The owner took care of me personally, and was so…read moresweet! The true vintage jewelry is beyond stunning! The services they offer are endless too! Will definitely be coming back, especially for their repair service.

I would love to make this review one sentence but this was not about a single interaction or…read morestatement but rather a series of unprofessional events over a nearly 5 1/2 week period of attempting to make my ring. I visited Mint Condition multiple times before purchasing my engagement ring and clearly requested an all yellow gold 4-prong setting using my original band. I was told this could be done, never informed there would be any issues providing this. When I picked up the ring the first time, it had been made in non plated WHITE GOLD with 6 prongs instead, completely changing the look of my Moval diamond. Rather than admitting the mistake, I was given excuses about why their choice was "better" and how I couldn't even tell it was white gold over yellow. There was also a scuff on my band from her buffing, and a knick at the bottom of my band where her tools had damaged the bottom of the ring. She told me I would need to sign a waiver to free her from having to back her workmanship if I switched to a 4 prong setting but I was never told there were safety concerns with a 4 prong setting and told my diamond was going to fall out and I would have to come in every month to have my diamond tightened. Also was told the gold would not match my band because they can't find heads that match. Which was something I was NEVER told initially when I processed this ring and moved forward with my order. After bringing it back to be corrected, they shaved down and permanently altered my original gold band WITHOUT PERMISSION, or without notifying me, making it far thinner than it originally was reducing it to an extremely thin width and minimizing my total weight in gold on my band, that I have owned for over 7 years. The diamond and head were sitting at a downward slant, and had to have it corrected while I waited. The owner, Breann, never once came out to address the issue or even hand deliver her work herself, she cowered behind the thin wall, and let Courtney, very emotionally, handle her business, in part telling me they already talked about it and said if I were to be unhappy with the ring they were going to just cut the head of the ring off and give me my shaven down band and money back and "be done." It was very unprofessional and they should be embarrassed. This was my engagement ring, and the entire experience was heartbreaking. Poor craftsmanship, unauthorized changes, and terrible customer service. I was courteous and gracious to this whole process that took well over a month to complete, and lack of communication the entire time, I had to chase them around for answers and updates on my ring. I would not trust this jeweler with custom work. Breann will lie and say that she showed me prongs and told me she was going to use a 6 prong. She never did anything of the sort whatsoever. I was surprised and shocked when I saw the ring in a different setting than was ever discussed. They attempt to shift the blame to me when in reality I paid for something that was done incorrectly and took a long time to fix with no consistent communication the entire time. It's shady work here, they lie, and they can't keep their lies together. The work is lazy and they make things up as they go for why they don't produce what they said they would.