The most unprofessional guy I have worked with!! First off the guy was sleeping and was ticked I…read morecalled. He got mad but the business phone said Monday-Friday 9-5. He took a day of playing phone tag and still wouldn't give us a time to pick up the vehicle. The next day we went and got lost since it's in a small town on a road to the middle of nowhere! He gave bad directions that my gps was confuse. Even locals didn't know. When we called again he said, he already gave the directions and then threatened to stop answering all calls and. it return my car! Don't do business there are plenty of professionals out there. They are not one worth it!! So rude and disrespectful!

the most shitty customer service. they don't answer the phone and once they do they're start being…read moredisrespectful. don't want to give the exact address so customers "cant find the yard" once i got to the yard i called them back to let them know i got there, the man on the phone told me "to get my ass back in my car because i was pissing his dog off". overall shitty ass experience and shitty disrespectful ass people.

They were easy to deal with and very prompt. Communication was key when I decided to go with them…read moreover the competition. I would recommend Miles Roadside Rescue for the value savings and service.

came quickly and promptly explained his service was very friendly very cheap was an absolute…read morelifesaver am definitely going to call again next time I need help

They were prompt about arriving at the tow scene, helping me file insurance costs in my favor, and…read morewelcoming me as I came to pick up my car. I give an especial shout-out to the desk ladies Joni, and Nikki for their service.

I don't see where the friendly staff comments are coming from. I was following my map instructions…read moreand accidentally ended up at their business. Two men with red puffy bloodshot eyes approached my car while I was trying to figure out what was happening with the map, when I rolled down my window and explained I think I'd followed directions the wrong entrance. I got cussed out and told to "get the f*ck out." The one who cussed me out walked off waving his fists around while the other guy just stood there staring at me blankly. Will NEVER enter this property again for any reason, and am making sure to warn any other people because that reaction was unnecessary and threatening.

I didn't have roadside assistance. Most tow companies charge $60-$80 for a simple jump start…read more Albert only charged me $40 and got to me faster than I thought he would !

Business is honest and reliable. They will be honest with their diagnosis. They offer a variety of…read moreservices and very affordable

Absolutely loved this place. I took my car there because it was making a weird noise and Jason, the…read moreowner, took the time to listen to it for free and suggest a diagnosis and place to take it for repairs. I had taken my car to several people already and this place was the only one to give me a straight answer, and they did it all free of charge. He also said to have the shop I take it to call him if they gave me any problems. Wonderful guy, wonderful place. Highly recommend. It took him a good 20 minutes to do what took everyone else days and he actually did it correctly.

I recently had an extremely disappointing experience with A&J Towing and Transporting. When I was…read morein an accident in Lubbock, the on-scene police officers had my vehicle towed to Lubbock Wrecker Service (LWS), but my insurance company (USAA) needed the vehicle at Gerber Collision so USAA attempted to have it towed using A&J Towing. Between LWS arguing about money and A&J's rude customer service my experience has been far from satisfactory. Firstly, the communication is completely unacceptable. I haven't received any updates and I am constantly having to track down people who want to their job. The inability to provide reliable service with basic common courtesy is deplorable. Unfortunately, my experience was far from satisfactory. Secondly, the customer service was terrible. The A&J Towing dispatcher (claimed to be Owner) was rude and unhelpful when I called to inquire about the delay. Instead of providing an update or apology, I was met with impatience and a lack of concern for my predicament. She only wanted to blame me. To top it all off, the price charged by LWS to simply tow (like 10 miles) the vehicle was exorbitant ($400) and far above the reasonable local expectation. This kind of price-gouging is unethical and left a very sour taste in my mouth. Overall, my experience with Lubbock Wrecker Services and A&J Towing have been horrendous. Slow response time, poor customer service, careless handling of my vehicle, and outrageous pricing are just a few of the reasons why I will never use their services again. I highly advise others to look elsewhere for towing and transport needs. It's unfathomable that LWS would risk their companies' customer's satisfaction over a measly $400 dollars, especially when a reputable insurance company is footing the bill, but here we are. Additionally, A&J Towing and Transporting's customer service is horrendous. If the representative was the owner then enough said.

Quoted me $85 to go 3.8 miles. Ok cool but then when the location changed to literally right across…read morethe street (from 3504 50th St to 3425 50th St Firestone) I asked if the rate would change. I didn't expect free service considering they did have to come out but the rate should be different. The driver advised me it would be the same rate for anything within the loop. Yet, the original destination was outside the loop. So if that's the case shouldn't the rate be lower? I called the office to confirm and was told that's the rate for anything within Lubbock not necessarily just inside the loop. So, okay, contradicting information. And yeah you'll pay at least $85 even if it's across the street. Arrows in pic showing where I was and where it ended up.

I am from out of town but had to leave a truck in Lubbock to have some body work done. I needed to…read moreget a second opinion on possible transmission work and Joe Jackson Transmission was recommended. Ultimately ended up not doing any transmission work but they were very accommodating. I feel this are the type of people you want to do business with. Thanks again Ron for your help.

These guys are really great to work with. Thy know their business, & they are able to get the job…read moredone in a timely manner. They checked another shops work, & they were honest about the repairs needed. They didn't charge me for work that didn't need to be done, & are willing to warranty the work for a year. Transmission work is expensive, but I feel confident about the work done by these guys. Thanks to Ron & the gang here, I was rolling again in about 5 days from the time I dropped off my vehicle.

While I did not technically get to use their services, they were very quick in response and I just…read morewanted everyone to know that. I had a hankering for Spaghetti, and decided to hit Walmart to get my ingredients real early in the morning, before a snow storm was to hit. I go out, warm my car and get on my way. A minute into my drive, my sensor goes off stating that one my tires is only 9 psi. WHOA. So I make it back home and park, and then check out all my tires. Sure enough, the back right tire was "hissing" and I could see there was a shard of metal sticking up out of it. Dang it.....No spaghetti for me. :( I check my trunk to see if I have a donut and jack. YUP YUP. But, as a failsafe I check yelp to see if there are any tow services around, just in case. I found Gotcha Towing and sent them a message. Quick response in under a half hour of the quote to put on the donut, if I needed it. The snow started and I chose to hold off on putting the donut on until it stopped. I did not have wheel chocks, so I thought I might have to get her towed anyway, but luckily my Awesome neighbor helped me out and we put the donut on in about 10 minutes. So, I did not need Gotcha, but they were very quick to respond and I really appreciate that so much. If I ever need their services (hopefully NOT), I will be sure to reach out, the are pretty cool. And I did get my Spaghetti after all. Thank God for Deidre from Instacart! Appreciate her too! ;)

Won't release cars to lien holders and won't respond to messages (calls or emails) Do not use him.read more