The most unprofessional guy I have worked with!! First off the guy was sleeping and was ticked I…read morecalled. He got mad but the business phone said Monday-Friday 9-5. He took a day of playing phone tag and still wouldn't give us a time to pick up the vehicle. The next day we went and got lost since it's in a small town on a road to the middle of nowhere! He gave bad directions that my gps was confuse. Even locals didn't know. When we called again he said, he already gave the directions and then threatened to stop answering all calls and. it return my car! Don't do business there are plenty of professionals out there. They are not one worth it!! So rude and disrespectful!

the most shitty customer service. they don't answer the phone and once they do they're start being…read moredisrespectful. don't want to give the exact address so customers "cant find the yard" once i got to the yard i called them back to let them know i got there, the man on the phone told me "to get my ass back in my car because i was pissing his dog off". overall shitty ass experience and shitty disrespectful ass people.

I recently had an extremely disappointing experience with A&J Towing and Transporting. When I was…read morein an accident in Lubbock, the on-scene police officers had my vehicle towed to Lubbock Wrecker Service (LWS), but my insurance company (USAA) needed the vehicle at Gerber Collision so USAA attempted to have it towed using A&J Towing. Between LWS arguing about money and A&J's rude customer service my experience has been far from satisfactory. Firstly, the communication is completely unacceptable. I haven't received any updates and I am constantly having to track down people who want to their job. The inability to provide reliable service with basic common courtesy is deplorable. Unfortunately, my experience was far from satisfactory. Secondly, the customer service was terrible. The A&J Towing dispatcher (claimed to be Owner) was rude and unhelpful when I called to inquire about the delay. Instead of providing an update or apology, I was met with impatience and a lack of concern for my predicament. She only wanted to blame me. To top it all off, the price charged by LWS to simply tow (like 10 miles) the vehicle was exorbitant ($400) and far above the reasonable local expectation. This kind of price-gouging is unethical and left a very sour taste in my mouth. Overall, my experience with Lubbock Wrecker Services and A&J Towing have been horrendous. Slow response time, poor customer service, careless handling of my vehicle, and outrageous pricing are just a few of the reasons why I will never use their services again. I highly advise others to look elsewhere for towing and transport needs. It's unfathomable that LWS would risk their companies' customer's satisfaction over a measly $400 dollars, especially when a reputable insurance company is footing the bill, but here we are. Additionally, A&J Towing and Transporting's customer service is horrendous. If the representative was the owner then enough said.

Quoted me $85 to go 3.8 miles. Ok cool but then when the location changed to literally right across…read morethe street (from 3504 50th St to 3425 50th St Firestone) I asked if the rate would change. I didn't expect free service considering they did have to come out but the rate should be different. The driver advised me it would be the same rate for anything within the loop. Yet, the original destination was outside the loop. So if that's the case shouldn't the rate be lower? I called the office to confirm and was told that's the rate for anything within Lubbock not necessarily just inside the loop. So, okay, contradicting information. And yeah you'll pay at least $85 even if it's across the street. Arrows in pic showing where I was and where it ended up.

Do not call anyone but Rescue Towing. This man owns the company and is an honest, good man. He will…read moreget the job done at a fair price. I will not call anyone else. He will boost your car. Deliver you gas and even change a flat tire. I called him after getting the run around by another local company.

We live in a world where you get what you pay for, and I have gotten what I paid for at plenty of…read morecheap businesses when I've needed something done for my old beater -- next to nothing. Not so here. Richard is an expert and got me back on the road after a service station failed to do their due diligence on my battery replacement. Couldn't have asked for more. Just a little bit pricier than other options, but like I said, you get what you pay for -- and with Richard you get everything you need.

Awesome experience my car broke down at 2 am called at 1:30 pm and they honestly got me in within…read more30 mins and diagnosed the problem and had it fixed in no time. They are family owned and honestly and upfront with prices and fees

Great Service. Front office was polite and informative thru the process. Would highly recommend…read moregoing to this business for any of your needs.

Shitty company and business! The guy showed up for two hours, when towing he damaged my car rear…read morebumpuer, my bumper falling apart the guy changed a tire of my car using my spare tire said my car can drive now, I need pay him 338 dollars including the service fee 88 dollars for change a tire and towing fee for 250 dollars, when he change my tire, they guy did not told me he will charge me 88 dollars, I never ask him to change, he refused towing my car to the destination I want to. He just want the money, and he said my car can drive now, I should drive my car leave that place, but my car still have safety issues after the car accident, but the guy in the company don't care, I still give him the money he asked for, but it's how Shitty they did, I trust this company at first, after this experience, I think the company should be shut up!

I was driving my dads truck and l hit a curb with a 12 inch drop at Wendy's. Very embarrassing…read more Anyway they came very fast and fixed it in a good amount of time and a really good price. Eric from Tiger is so nice and helpful! Highly recommend

I didn't have roadside assistance. Most tow companies charge $60-$80 for a simple jump start…read more Albert only charged me $40 and got to me faster than I thought he would !

Let me set the scene: rush hour traffic, on an overpass, and my car decides to audition for Fast &…read moreFurious: Wheel-less Drift Edition--yep, lost a whole wheel and nearly launched myself over a concrete guard rail. Enter Brandon, my roadside MVP. This guy showed up like a tow truck superhero--cool under pressure, professional, and somehow managed to rescue both me and my pride from the jaws of total embarrassment. Navigating rush hour chaos, he got my busted ride safely towed and back to my place without breaking a sweat. If your car ever decides to pull a stunt straight out of a Michael Bay movie, call Brandon. 10/10 would trust him with my life and my wheel-less car again. Thanks, man--you did me a solid!

Fair, friendly and knowledgeable. His advice saved me money. Will definitely call againread more

I have been looking for two parts for my daughters car for over a year now. They are readily…read moreavailable in most salvage yards, however I wanted to replace the parts & not have to paint them. Bear, the guy at the counter in Lubbock was able to point me to the correct car with the correct (painted too) parts. I of course came completely unprepared. The facility does not pull parts for you or loan tools, however you can usually find another person there pulling parts that's more than happy to lend a hand. As far as price, let's say that if you buy elsewhere you are probably getting gouged. I was quoted in excess of $850.00 for the parts I purchased elsewhere. Here I paid $250.00 out the door.

Rude workers. Also, prices weren't reasonable! Got trim pieces and a training arm that were…read moreoverpriced.