Fantastic place! Go buy from them. Instead of looking at things online go in and get it there…read more Prices are very reasonable, KC was super helpful. Looking for a rollator walker and online it's hard to pick them. Come here, test them and bring it home right away.

They provided me with a CPAP machine that was not the model prescribed by my healthcare provider,…read moreclaiming they were unable to obtain the original device. Despite this, they filed the substituted machine and its supplies with my insurance. The replacement has proven to be substandard, and I've experienced ongoing issues with its performance. Now that I require new supplies, the company refuses to file insurance claims for them, forcing me to pay out-of-pocket for items that should be covered. This practice is not only unacceptable--it feels deceptive and exploitative. From start to finish, this experience has been deeply frustrating and has undermined my ability to manage my health effectively. I strongly advise others to seek out a reputable medical supply provider--one that honors prescriptions, supports patients long-term, and operates with integrity.

Unfortunately, I accepted the cPap supply company my doctor sent the prescription to automatically…read morewithout me shopping around for other options. This company charges more for the cPap device than other companies. Their billing system is suspect and I have to call the insurance provider to try and straighten out the issue constantly. I discontinued business with them September 2025, but they still want to charge me again in January 2026 for supplies I have not received nor want to received.

They NEVER answer the phone and they NEVER return your call. Trying to get my CPAP from here is a…read morewaste of time. DO NOT DO BUSINESS WITH THIS COMPANY

My partner has a CPAP machine an always seems to have some kind of issue with it…read more I looked up the CPAP store and told him it was probably a good idea to check it out. Boy was I right. Isaac who was working today was so knowledgeable and patient...took his time explaining things...we never felt rushed. We left feeling it was definitely worth the trip...which BTW is only about 15 minutes from our home. It's nice to know that there is a place he can go to should he have any issues and speak to a real person. Thank you, Isaac!

Excellent site with fantastic customer service! I really appreciated the helpful service and the…read moregreat advice and help that he gave me for a new mask that I needed to buy while tracking. They had a super selection of products and I preferred their service and fit process/machine set up to the provider that I use at home. As often as I come to Dallas - I may start using him in the future to take care of my machine and mask needs! Thanks CPAP Store for great prices/value and service !!!!

Wendy and Mason have been incredibly helpful. They were able to help me look up my insurance and…read moreconfirm coverage. They were also extremely detail with the instructions and expectations for first time user like myself. I also really appreciate the follow up email and service that they provide. They are definitely in it for the long haul and I look forward to their service for years to come.

Once they get your money.. It's game over. I have done…read morebusiness with these folks for years primarily for my CPAP machine needs and latest visit I saw a Back brace that I spoke with Wendy about fitting my personal needs and with sales ever in mind I was assured it would be a good fit so I paid them $179.00 and was gone. As it happens once home to my dismay.. It didn't come close to being useful to me so a couple of days later I returned it for a full refund of $45.00. Didn't happen because I paid with a card. Surprisingly there was no one in the building capable of crediting my account so I left after leaving all my information including my phone number to advise completion. Nothing but crickets. After a week of silence I called them for an explanation and apology call ended. My sale date was July 28, 2023. Todays date is December 5th 2023. I'm willing to at this point accept I was ignored by the powers to be. The products they offer and all valuable to those of us who use and need them but simply their customer service is seriously lacking. I told them I would be satisfied with a $45.00 cash refund. Failed attempt. My warning to you is.. Buyer Beware.

Tracy was amazing to work with! She went above and beyond to help us get medical beds for my boys…read morethrough our insurance. She was kind, patient, and made the whole process so much easier. We're so grateful for her help!

They steel your money! This company double charged my mother who is paralyzed and in a wheelchair!…read moreWhen we tried to get a refund or our money back..., crickets! We are still trying to get a hold of ANYONE at this company. We even drove out to the said address and there's nothing. Seriously, do not rent anything from Allen Medical. Our family is so frustrated and getting nowhere with their " Excellent customer service"

Do NOT do business with this company. I was charged twice for a one-month equipment rental. Since…read morethen, I've made repeated attempts to resolve the issue by phone, email, text, fax, and even an in-person visit. Their voicemail was consistently full, and I never received a response from billing or management. Based on my experience, I cannot recommend this company.

From the owner: Need Medical Equipment Today—Day or Night?…read more Allen Medical Equipment provides 24-hour delivery, professional setup, and caregiver instruction throughout North Texas. We specialize in urgent and high-value home recovery needs, including: Premium hospital beds Bariatric hospital beds Low-air-loss mattresses Patient lifts Power wheelchairs Lift chairs Oxygen concentrators Stairlifts Complete home-recovery packages Our team delivers, installs, tests, and explains how to use the equipment so everything is ready before your loved one arrives home.

This place every time I come here always messes up my account. I didn't know I had loyalty points…read morebecause unfortunately they set up my account incorrectly for the second time. And when I saw I had loyalty points today, I said well what are these points and can I use them. She said unfortunately not because your account wasn't set up correctly by our staff so it's set up right as of now. I said okay but I never got emails saying I had points to use and I shop here all the time so I should be able to use the points that I accrued. If you guys made a mistake on my account then that's yalls mistake, not mine, but I did fairly earn those points by buying all the necessary scrubs. She refused to acknowledge that they were there and kept steam rolling over me in conversation. She barely let me get a word in and tried to over talk me and thought talking faster would get her point across. Ma'am, it doesn't matter. If your staff made a mistake. Accept that and move on. I just want to be able to use my points. Not to be waived off like I don't matter. Which is what this lady always does. Very disrespectful and very rude. You would think if a customer has loyalty points they would be able to use them or at the very least be asked if they would like to use their points. "Not be told no you can't use them at all, maybe next time!" And then she said maybe you can add your employer, people get discounts that way. Like what does that have to do with what I'm asking you about maam. You would think if yall keep messing up a customers account and it is on yalls part, then you guys wouldn't make it so difficult on a customer. But here we are.

Heather took such great care of my daughter today. We told her what size and color we think we…read moreneeded and we ended up buying the ones she selected for us. She was right there each time we needed anything. Very courteous, professional and patient. Great experience for my daughter buying her first set of scrubs! Frisco, TX location

May God Bless everyone who works here . My daughter is on a special formula that is hard to find…read moreand every time I come here the workers are extremely helpful and kind . Super thankful to have learned about this place

I was referred to this place by a physical therapist who was working with my daughter while in the…read moreNICU.They carry a product called Gel Mix Thickener which my daughter needed for her feedings.My mother wanted to buy our first jar of this mix and she was able to pay over the phone and and I was able to go and pick it straight up.Great place I will definitely be back!

Have done business with them several times over the years…read more Don't let it's small size fool you - the stock of merchandise of all types is impressive. The staff have always been very professional and courteous. Peg O

Great service I was helped by Kingsley and they also have excellent quality merchandise…read more I was happy with my purchase.