HORRIBLE. DO NOT RECOMMEND Maybe this is a reason why they are closing!! Wish it could be 0 stars…read more Awful customer service and awful warranty company!!! Don't purchase the warranty. My kid spilled and entire bottle of nail polish remover on a table, the entire bottle. The nail polish remover is covered under the plan, but because she wiped it up with a dry paper towel (to stop more damage) it voided the warranty. They consider wiping with a paper towel IMPROPER cleaning. Instead the company would rather have the nail polish remover continue spread, drip down the side of the table and onto the chairs and floor, causing more damage. Went back to the store (which did not have any customers in it) to ask for help and the two employees did not even look up from their computer to acknowledge me. Completely IGNORED me. After I explained the situation, they never answered until I said "Say something" The only thing the one guy (who sold me the furniture) said (without even looking up) was that I should never have wiped the nail polish remover up with a paper towel. I guess I should have let the nail polish remover drip onto my wood floor and chairs! At least have the decency to look at someone and acknowledge they are talking to you. What the store doesn't tell you when you purchase the warranty, is do not do anything. Let the damage sit there until you can call the company and reach someone on the phone. Even if that means letting nail polish remover drip onto your wood floor from a table. Never new a paper towel would destroy the warranty!

Husband and I bought a new dining room set from here and Warren made the experience very easy. We…read moredidn't feel any pressure and he let us look around at our own pace. The price we paid seemed reasonable and we're very excited for it to come in! Would definitely recommend.

At first I only came here to buy cheese, butter and snacks. Then I ate at one of the stands. Now I…read morewant to eat here every time I visit. Bonus for coming on Thursday or Friday. It's not as busy- still busy, but not unmanageable. I love this place with every fiber of my being!

This was a nice place to visit. The wonderful smells when we walked in of the baked goods, the…read moresight of the fresh fruits and vegetables. Most importantly the helpfulness of all the employees to locate different items. I wish they had more or longer hours! The furniture was beautiful (not cheap in price or quality) We ate from the southern food section. We even bought some beef bones to making bone marrow for the baby

I am not a huge furniture-shopping fan. It is low on my priority list. My incredibly smart partner…read moresaid, "There is a Bavarian Restaurant I want to try in Hagerstown." She had me at Bavarian. Oh, I also want to go to Bob's. She added after enticing me with the restaurant. 1. This is a smaller Bob's overall. We've been to the one in Rockville to get our current bed. 2. The store was clean 3. The furniture we were looking for was easy to find. Our sales team Ron and Q were simply amazing. Fast, considerate and they made the experience fun! I recommend asking for Ron (Q is the manager) and asking for Q when it comes time to finish everything. We ended up replacing our Kitchen Chairs. I also got to try out several massage chairs.

I ordered an entire home full of furniture, since I elected to keep my previous residence. Sales…read moreassociates Dylan and Eric were terrific. In fact, Eric spent a couple of hours with me helping me decide on various choices. The prices and available selections were sensational. Eric was engaged and thoroughly knew the different inventory. if my upcoming installation is as good as my in store experience, I'll be on cloud nine! Thanks Bobs Furniture, Eric and Dylan!

Wonderful experience!!! Highly recommend Kind employees,…read moregreat pricing on everything from clothing to china cups.

A very nice second hand treasures shop. Nicely organized and displayed. Almost doesn't feel like a…read moresecondhand store! Staff is very friendly and hello you find things if you are looking for something in particular.

Ordered furniture in august, was told they had a great delivery team who only charged $50 an hour…read more(i was charged $140 for 50 minutes! They forgot to send one of the pieces i ordered so i had to pick that piece up on my own and was promised a $100 credit for my troubles which i never received. The biggest complaint is that my table was delivered damaged and she told me to keep it for use while she ordered me a replacement, a month later, i asked where my table was, she thanked me for REMINDING her?! Then the day she was to bring it, it is defective as well and she has to order me a new one and they have a no refund policy but I'm welcome to exchange it! And then she shouldn't return my texts or calls becsuse her phone 'was out of service' You can't charge people for good you haven't delivered on so i have called the credit card company and disputed this portion of the charge and made the defective table available for pick up at her convenience. I will never shop here again and have made my friends aware as well. Word of mouth travels and you could have made this okay by simply doing the right thing by your customer!

Don't even waste your time or energy!!!!! They may advertise that they have 30-40% off Ashley…read moreFurniture because they have no overhead or some BS like that but what your are really getting is an "all sales are final!!!" disclaimer and a whole lot of drama and long waits to receive your merchandise. I have ordered my furniture over 9 weeks ago even though I was given a load date of three weeks ago to still be waiting for my items almost three months later. There is still no sign of delivery and my calls are unanswered . I have been making payments on furniture that still not have even arrived.... Then the owner and her husband (the delivery guy) insist of taking pictures of my house when it's all done so they can use them as advertising for their interior design services even though my husband picked out all the furniture and never used the interior design services they claim to have. Maybe they should refocus those services on actually delivering the items on time and without false advertisements. YOU WILL WAIT A LONG TIME TO GET YOUR FURNITURE! I have ordered several comparable pieces from wayfair and joss and main and they arrived days later with no shenanigans and just as good of price. Run! don't walk away from La Rouge.......

Bought a recliner in December, 2023 from VCF at 1581 Wesel Blvd Hagerstown, Md 21740…read more Chair broke. Remote not functioning. Reported in May, 2025. Bought the 5 year Warranty in addition to the standard 1 year warranty. Warranty company refuses to honor warranty. Store refuses to assist with getting my recliner functional. Absolutely NO HELP OR ASSISTANCE. ZERO. NONE. NADA. Ron Martin 7A Tonoloway Street Great Cacapon, Wv. 25422 240 397 1154 ron.martinwv@gmail.com

If pushy had a name, it would be Brendie. I have never had a sales person treat me the way I was…read moretreated today. No matter what I said regarding the fact that we were just looking was taken into consideration. She said she was going to see what we were qualified for financially, and actually opened a synchrony account and has a card coming in the mail. Then she had the audacity to be angry that we were going to leave and said I wish you would've told me you weren't going to buy before I ran your credit. I told her, that was on her. I never asked her to do that. She kept insisting she wanted to see what we qualified for, not open a damn account. Dishonest and pushy. We went to another store in town and bought the furniture we were looking for. Will not be back to value city.

Awesome store, very good quality and good prices, love the extensions for more vendors. manager…read moreNick was very inviting and thanked us for our business!

Great selection! So many vendors and the folks working in the store as super sweet and helpful!…read moreWill definitely be a returning customer

What a wonderful experience. We have a small place and were looking for wood furniture that could…read moremaximize utility and fit where we needed it. I wasn't finding what I needed anywhere near so I widened my search on the Web. The site for this store mentioned that pieces could be customized, so we drove up to Hagerstown to check it out. We found a large showroom filled with beautiful furniture. Equally impressive was the helpful, knowledgeable staff. They listened to what we needed, had excellent suggestions, and helped us design the perfect furniture. And the prices were very reasonable for the quality we were seeking. The pieces came within the time stated and the delivery service was outstanding. We are looking forward to working with them again as our furniture needs arise.

From the owner: Amish handcrafted furniture, solid wood, table,chairs, bedroom furniture, desks, bookcases, living…read moreroom furniture, tv stands, hutches, end tables and coffee tables, jewerly armiores, outdoor furniture, poly wood

I purchased a home that came with a lot of furniture & small household items that I didn't want to…read morekeep. Within a couple of days, Eric came by, we easily agreed on a fair price & he removed everything! He is very professional & efficient. I would highly recommend him!

From the owner: Here at E's we BUY and SELL quality used furniture , appliances , and household goods...we also do…read moreEstate or Whole House CLEANOUTS and Storage Unit cleanouts as well...We can buy all your items or just some outright or we also offer auction services and can sell on consignment as well.

Great store has something for everyone, young and old! You'll find various price points to suit…read moreyour wallet. Knowledgeable and friendly staff makes this a great destination and with a few new restaurants in the area and several other antique stores to peruse Hagerstown is not what it used to be. It should be on your Bingo card.

Bought a Herb Alpert vinyl and when I got home to listen to it the record inside did not match what…read moreI had purchased. Not saying they tried to scam me but seriously? A record store that doesn't check to make sure the vinyls match the cover? Annoying. Was told this record store had the best selection people had seen. Could not find any artists I wanted nor could the person I was with (unless you like Charli Xcx or Taylor Swift). Honestly that's fine. My taste can be niche but it gets to a point when I find a vinyl I actually like and I get home and find something else inside of it. While I am at it I also want to say the music they play in there is crazy. Roxy Saint? The fetal alcohol syndrome lady? Love her to death but god who is making the playlist for this place? I genuinely can't believe I was so excited to get this vinyl that I've been looking for for so long and I opened it up and it was something else. May be an accident but still. You are a business. Pay more attention.