I took over a business that was using them for trash/recycling pick up. They were charging more than 2x what other quality companies charge. The most frustrating thing was that they made it difficult to cancel- more than 4 calls where no one that I was connected to could cancel the service- I was given the run around treatment. Finally able to have someone call me back to cancel service around Nov. 11. Then charged for service up to 1/31 per contract given to previous business owner. More than 60d required to cancel service seems like a money grab. Charged for dumpster removal (guess that's standard). Would not recommend. WM has been great. read more

If I could rate this business zero stars I would. I was with them for 8+ years. Lots of mediocre service, and the prices kept increasing. When I started shopping around this year I found out they are $216.44 more PER quarter than another service who is not getting one star reviews. 180.37% higher cost for 1 star service!!! When I called to cancel, they asked me why and I told them, to which they replied "we can look at lowering your rates". So, they are comfortable price gouging customers until they call in and cancel? Why would I do business with a company who does this? We cancelled, and have been told multiple times that the cans would be picked up, and yet they are still here. So, the combination of price gouging and lying to customers should make one star reviews come as no surprise to them. read more

I have a Friday pickup and with every holiday it is delayed to Saturday, if they come. This year we managed to get our trash picked up on Monday. Our recycles were never picked up after numerous phone calls from Republic telling us when they were coming. My wife just got off the phone and they are telling us they will be here tomorrow. After consolidating all the Christmas cardboard the can is full and they tell us we are allowed to put out one trash bag with our recycles. How kind of them. They don't come, but I have a limit. There are three other trash companies in our neighborhood and they all managed to pick up their trash and recycling in a reasonable time, but we are an inconvenience to Republic. I would recommend to anybody getting Republic as a trash company they should not get a Friday pickup as it may not happen. For a national company they are second rate in this business. There are no credits for not picking up as they eventually will pick up so you are not inconvenienced having your trash and recycling sitting at the curb for weeks on end. When my wife called, she was given the usual, who are you and how do you spell that, what is your address and phone number? All this just to ask when they are going to do what they are paid for. They told her that the pickup will be tomorrow. The calendar on line says it will be picked up today. As I am typing this, the trash truck arrived. Now I only have to wait for the recycling which was not picked up last week. How unreliable! read more

Terrible service. I was with Republic for nearly 4 years. Because I have a long driveway, I paid extra for "back door" service whereby a smaller truck would drive directly to my house to empty the trash and recycle bins. From day one, the truck would leak hydraulic fluid onto my driveway as it loaded the bins, leaving permanent stains on my drive. I made numerous calls, but the problem continued. Sometimes it was just a few drops, but other times there would be a puddle. After a the first few months and calling several times to complain, they sent someone out and pressure washed my drive, which did nothing to remove the stains. But even after that, and repeated calls to complain, the problem continued. I'm now planning to resurface my drive and cannot deal with these oil leaks, so I cancelled my service in October. I was told to put the bins on the street and they would be picked up on the November 7th. and extra week went by and the bins were still there, so I called again and was told they would make it a priority. After a few more weeks, I called twice more and was told the driver came to pick up the bins but they were not there. They were literally on the street and it would be impossible for them to be missed. I'm now having the call again. During my service with them, there were an unreasonable number of missed pickups. I understand the ones that occurred during ice or snow events, but it was much more frequent than that. They were very good about notifying me by text that service would be delayed, but rarely did the next pickup come when promised. I could not be more disappointed with their overall performance and giving them 1 star is a gift. I'm now paying considerably more with my new trash service - and it's worth every penny not to have to deal with Republic. read more

I spent more time on hold and on the phone begging them to pick my trash up when they said they would than they did trying to resolve my issue. I felt like their employee. Consistently trying to remind them that myself and all the other neighbors on my street have an account with them and they keep failing to drive down our street and pick up the trash. After 3 months of issues I decided to close my account and asked for some of my funds back. They gave me $5. I put out my last trash pick up and tomorrow it will have been on me and my neighbors curb for a week!! We are now being told that the account is closed so they can't schedule a pick up. I'm over it. read more

Worst trash company in Delaware. Avoid at all costs. They miss the pickup every week. Most weeks they will tell you they will have someone pick it up but they never come until the next week. They add additional charges at will and can't explain what is in them. They will also charge you close to $100 just to cancel to go to a company that will pick pickup your trash. Avoid them at all cost. read more

After 7 years of being with Republic we started to shop around and found out they were more then double any other vendor. Called to cancel after another missed pickup and it was close to an hour on hold waiting for customer service. Customer service told me that I as the customer would have to cancel my auto pay as their system will continue to bill despite canceling. I asked if that is even legal, and they just said it is an issue with their system. Just turn off auto pay yourself. Then I was told I had to call back in after my service is complete in order to get a refund. Refunds just become credits if you do not call back in and request. I stated I am requesting a credit today after canceling. They told me no you can only do this after cancellation. Please find someone else. They were a just ok service. There are better service providers out there who will provide good service without the hassles. read more

I echo all of the negative reviews from the Chester County area. I spent 1.5 hrs on hold and never got connected or a call back. "Due to the pandemic, we are experiencing heavier than normal call volume" That might have worked last year. Not today. I called 2 months ago because their driver damaged the lid on their trash container. They wanted to charge me $$ to swap out the damaged container THAT THEY DAMAGED. I'll switch to a local private trash company with the same weekly pick up and save more than $500/yr. They are ridiculously lousy. read more

Echoing the below reviews, please do NOT use this company. Charged us for container pick up and tried to charge us for service a year after we stopped service. Paid them and sent to collections anyway. Total farce. read more

THE ABSOLUTE WORST! After my bill jumped to over $100 a quarter in the spring, I was offered a three-year deal that would supposedly lock in the rates in May. Since June emails to customer support were ignored and after speaking to at least 4 reps and a "manager," they are trying to charge me $161.79 for ONE quarter. Before that I spoke with the manager who refunded an overcharge and supposedly straightened this out (again). I am finished. What a waste of time...total bait and switch...wait until you see all the fees they tack on. Waiting now for the obligatory "this isn't representative of how company works" comment from them like the other Yelp reviews have tacked onto them. It's exactly how they do business- don't waste your time. Awful from top to bottom. read more

I'm a new customer of Republic Services in Pennsylvania, serviced by the West Grove, Pa Republic Services affiliate. Three weeks ago I signed-up for trash and recycle weekly pick up, with assurance that my two new cans would be delivered on Sept 23, three days prior to move-in date. The cans weren't delivered when promised, and after two additional calls they still have not arrived. I was also told someone would call me back. Good thing I'm not holding my breath since nobody has called. One problem is that the listed number does not go to the local affiliate, but to a central call number in the mid west somewhere. If they are not delivered today I will drop this company like a hot potato. ** Not sure why this post reflects I live in California, I don't. I live in Chester County Pennsylvania read more

If there was a way to give this Company a minus grade, I would. This is by far the worst organization in the country when it comes to Customer Service. I have made at least 7 calls and sent at least 5 separate written requests for assistance over three month period, and have had no satisfaction regarding a credit on my bill that was promised in April. It is now July 14, and no credit has been placed on my bill; and they just sent a "collection notice" despite the fact I have been told on 6 occasions that the "credit" has been submitted. Please note that our bill is totally paid to date. When I asked the customer service representative to allow me to speak with her supervisor, I was told the supervisor is on leave, but there is an acting supervisor named Beth Dunn in West Grove, PA. She was sent at least 2 emails by customer service to call me, but she never has. In addition, when I called customer service again and asked why Beth Dunn, the acting supervisor did not call me, I actually told that "she never calls anyone back." read more

Republic was horrible. They consistently kept upping our fees with out warning even though we had an agreed upon price. When we first started it took them a month to start service but charged up for that time. Then upon cancellation they charged us a fee which we did not know about. Republic said that is just their policy so they sent us to collections. We tried calling to get it taken off but we're told that we were no longer a client so they did not care. Go with AJB!!! Support local!! This big business doesn't care about the client clearly. read more

It took over a month, a dozen phone calls, and many false promises for them to finally haul away a bulk item I repeatedly dragged to my curb. When I cancelled service, they even failed to show up at the appointed time to pick up their bins. Then they tried to charge me for taking them away. I still have them. Very incompetent. read more

Republic Services deserves their poor rating. Our trash collection service was OK, but the recycle collection was horrible. Every time we put recyclables out, they missed the pick-up. And, each time it took two to four follow-up calls for them to come back. The customer service reps (in Phoenix?) were cordial, but the local collectors didn't respond. Sometimes it took over a week for a pick-up, and we had to worry about grass dying underneath of it. The final insult was when they suddenly increased our bill by 70%. We refused to pay, and cancelled the service. Now they are dunning us to pay for service we never received. Thankfully we never signed a contract with them. read more

These guys hoodwinked me into signing a 3 year contract saying they wouldn't raise rates over that period. Turns out they were already ripping me off at $170 a quarter. Contract is over. Just called Trash Tech (formerly Penn Container) $90/quarter. Bye bye Republic. read more

Watch out for misleading sales pitches. I chose Republic for price and services provided, however once i became a customer, i have had to fight to get the services promised. after 5+ years (as far as "their system goes back") of service i just canceled, and the people i talked to acted like losing a customer is just no big deal. good luck on that job security guys, because if they lie to the customers, they are likely going to do the same to you. I guess i got what i paid for from this cheap garbage service. read more

worst customer service I have ever dealt with. Can't get anyone to take care of a problem and if the driver damages your building they believe the driver not you even though you have pictures to prove your case. I am a female manager at an Asian restaurant. Gee I guess the deck was stacked against me from the start. read more

After seven years of service I, gave notice of cancellation of waste service on November 30, 2018, the last day of our current paid quarter. With the constant fee raises we could not continue to stay with Republic. I discovered there are neighbors on the same route paying half of what I am paying for the same service. When I called customer service to ask for an adjustment I was told I am in an area where the trash fees are high and my bill could not be adjusted. Two weeks later I received a bill for $47.25 for container pickup. This fee was never discussed with me at the time of cancellation or any other time during our time with Republic. We were informed the fee is charged for container pick up. Outrageous! This should be a cost of doing business and not the responsibility of the customer. I asked the agent to see an agreement we signed or acknowledged to pay such a fee at time of cancellation. Apparently there is none. When I asked to have the fee waived. Th agent told me I will be sent to collections if I don't pay. Beware, this company will nickel dime you to death with hidden fees. To Customer Service; How do I send a private message to you in Phoenix? If you leave me a phone number, email and or a name I will try. Otherwise I will assume you don't want to help with my problem. read more

Do not use this company. Inconsistent service. I have a full recycling bin at the curb. Rarely get my trash and recycling picked up every week. Asked for a call from management. I was ignored. read more

I wish I could give this company a 0 do not waste your time with them pay the extra $10 for a local company that will do the job right the first time and be on time. Every week had to call for missed pick ups read more

Ditto to previous reviewer. Shady business practices. I had the same experience with them trying to get me on a contract which I refused. Then last week they sent 2 contracts in the mail including 15% rate hike. I called another company and signed up at a lower rate than I had been already paying to Republic (I saved $16 per quarter). When I called Republic to end my service they charged me a $25 fee to get come and get there containers because the woman said they had to clean them! I told her that was their cost of doing business and she cautioned me that I should ask my new company how much they would charge to get their containers should I end service with them. So I did. You know how much they charge? $0. So, I hope you guys needed my $25 Republic, because you bought yourself the 5 miniutes it took for me to write this up. duh. read more

Horrible! I have been with Republic for 6 year. In the summer my bill jumped to $322. I called and was told that the area had increased prices but they will drop me back to the original $90. I paid $90 on the account, and the following bill came and again over $300. I called again, this happened for 3 billing cycles and I was continually told to pay $90 and they would adjust the rest. It has never been adjusted to date and now I received a statement notice that my collection is suspended. Needless to say this company will not receive any more money from me and I switched to a company near by whose prices are much cheaper and have no hidden gas and administrative fees added into the bill. read more

Republic Services is extremely expensive ($141/quarter) over local competition ($77/quarter). They underhandedly sent some trash flunkee out to ask me if I was happy with my services in January and I told them I wanted a bigger recycling container. They promised me they would have one out if I signed the contract. He never said I was signing a 3 year contract. They never sent out the container. They are desperate for customers and will cheat unsuspecting customers in order to keep them. DO NOT USE THIS COMPANY - IF YOU DO USE THEM GET OUT AS SOON AS YOU CAN! read more

I moved into my new location two weeks ago Republic service came by and picked up my recycling and took the recycling container with them. I called and asked hem why they did that and the person on the phone said " Idon't know I'll check then she came back and said you have to wait a week for them to bring you another one" - so I waited a week that was yesterday - I got home from work today and there's still no recycling container. I called again and she said oh you'll have to wait another week for them to bring you recycling container I said why and she said I don't know I'll send a note to your local division. I don't understand how they can be this incompetent. It service management from this company reads this post please give me an actual phone number of my local trash collection agency - not someone in North Carolina who has no idea why they're not giving my container back. Last post - if I don't get a container tomorrow I'm switching companies. read more

This company bought our old garbage company and almost immediately raised the quarterly rate by almost 9 percent. If that wasn't bad enough, their service is terrible. Things our previous company routinely took, these guys don't. After a few phone calls I found a locally owned company and dropped AW. read more

Customer service is horrible. If you call be prepared to hold. I am Canceling service and signing up with Penn Container who's customer service reps are ready to assist you. I would never go back to Republic Services. I would rather drive to the landfill on a daily basis. read more

This company claims we have a 3 year verbal contract and we did not sign the written contract due to changing our minds. We were forced into the contract under the threat of increased rates. They would not let us put out more than 1 bin of recycling and when we purchased an extra container (as we do a lot of recycling) they took our container and we were reprimanded for to much recycling. Customer service has been extremely below average. Now we are being forced to pay a penalty to get rid of them. These unethical business practices should not be tolerated. read more