They were very fast, friendly, professional, and helpful. I would definitely recommend them!read more

Delia at the Brownsville, TX repair shop did a great job. My cellphone was as good as new and it…read moretook as long as she had told me. I highly recommend her and this place.

For some time now I have been experiencing issues with my Verizon iPhone…read more I started noticing problems and I was awaiting code for two step verification that would take sometimes 20 minutes to 1/2 an hour to receive or not come at all which resulted in me not being able to access certain accounts For months at least six months the problem to the website of the institution that was going to send the two step verification Roughly 3 or 4 months ago or more I started getting complaints that my phone was going right to voicemail and these were people they would intentionally try to avoid calling me to fulfill responsibilities that they had committed to select just assumed they were making yet another excuse The problem started becoming painfully especially when my wife told me she was trying to call me and there were times that we would be sitting on the same sofa together and she would call and my phone would go directly to voicemail yet I had absolutely no problem in calling her for the past two or three weeks I have spent hours on tech support with Verizon and I was told that the problem was my phone so they issued me replacement iPhone charged me about $55 for the phone and the problem persisted What was particularly frustrating it took me almost 45 minutes and I have yet to verify that they will credit me for that replacement phone which the tech had promised would not be charged Of the several text that I sent over 45 minutes troubleshooting of answering the same 20 questions and having the same results the check assured me that the problem would be resolved in one week just to get me off the phone I just spent over 40 minutes on the phone with billing and while they sit all kinds of dice and wonderful things still haven't committed to what exactly they were going to do to make adjustments For over 20 years and have spent 10s of thousands of dollars on phone I watches tablets

Some of the sales staff are knowledgeable and kind, others are just plain arrogant. The manager…read morecan be rude and not at all customer oriented. I have been a customer for more than 10 years and my recent experience in the store has made me question that loyalty. So disappointed.

We have Spectrum Internet Services in our home and have been pretty happy with them. There are some…read moretimes where the service might lag a little, but overall, the speed is really great. I work remotely and it's never caused me to lose my connection while I'm session with clients or in a meeting. This is extremely important to me. We don't have cable and rely on our internet services for streaming as well. We have never had any issues here either. The only place where Spectrum fails is providing mobile phone service. We tried that and they didn't have a passing grade there. But they have really shined in the Internet Provider service. This is definitely their strong position in the market.

I would strongly suggest keeping an eye on these guys if they do any outside work around your…read moreproperty! I live in Rancho Viejo. They came out last Friday and left a mess and broken sprinkler heads. They Came in with a backhoe, didn't replace plugs of grass on top or even rake out the dirt to level the clumps! The last time they were out punched a hole in my sewer line and we had raw sewage back up in 2 showers! Took over 1/2 hour to talk to someone who said I may get a call back in a few days! Filed a police report with (CPL#2183), called Town Hall (Antonio) only to find out that Spectrum is supposed to notify them of any diggings which they apparently failed to do.

It took 20 minutes for assistance despite standing in front of three idle employees. Additionally,…read morethe music was so loud and intrusive that it was impossible to hear the person speaking in front of you. An associate from the cellphone department assisted us, and after 15 to 20 minutes of searching for a functioning computer, the young man checked the SKUs for inventory. Unfortunately, everything we were looking for was out of stock. He even checked other stores, but all locations within a two-hour radius did not have the item we originally wanted, so we settled for a less preferred option. I have mixed feelings about coming here; it's a love-hate relationship. Unfortunately, it's the only nearby place without having to drive an hour or more.

Just like every other reviewer prior, the lack in service is abysmal. I asked one person for…read moreassistance, to be pointed in a direction I'd already checked. Asked another person, only to be neglected, and he walked off. I saw many associates stand in huddled groups bantering along. Yet no one, and I mean no one had the time to help me look for one item right? I stood in one place staring each associate down until one person felt my irate and agitated gaze, I showd him the item I was looking for on my phone and it took but 5 seconds to find what I needed. It didn't have to come down to me being super annoyed by the whole situation and incompetent staff, their lack of training and lack of knowledge of where their products are at. Can't forget the lack of enthusiasm. Try harder guys, work better.

Buyer beware! The person I spoke to at this store is a snake! Glady E on the receipt. Went in to…read morepurchase my daughter a new line of service. When Glady came out with the phone she grabbed a charger box from a company called "Cellhelmet". Never heard of this brand. She said, and I quote, " it comes with the phone since new iPhones don't come with a box, just the cord". I unfortunately assumed that meant it was free. Big mistake! Later that night my wife looked at the receipt and saw that Glady charged me $35 for this P.O.S. and also charged me $8 for handset protection that was never discussed with me. I went back the following Monday (3 days) to return the box and have the handset protection removed. I was told by Glady that cricket doesn't return accessories! I told her " but you never said there was a charge for it, and you added handset protection that I never heard about!" She offered no explanation. I asked for her DM's number and was told I couldn't have it, she would take my number and the DM would "maybe call me when they stopped by the store" in the next few weeks. She told me I could call customer service which I did but was told there was nothing they could do. Btw, there is no sign at the store discussing this policy, and Glady was TRAINING a new associate with my transaction. Doesn't say much for the next generation of cricket employees. I know no one will reach out from cricket to make this right so please heed my advice: ask about all charges before paying.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Harlingen store today.

Prompt and very professional service Always answer text…read moreimmediately and that is very important to know he is listening!

From the owner: SPI Tech Repair & Service: Your one-stop shop for all your technology needs on South Padre Island…read moreand surrounding areas. We offer expert IT consulting, repair services for computers, phones, and other devices, and professional installation of networks and systems. Trust our experienced technicians to keep your technology running smoothly. Contact us today for fast, reliable service!