1. Renu Med Spa

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Frankfort, KY

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Renu Med Spa

5.0 (1 review)

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7 years ago

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Capital Family Physicians

Capital Family Physicians

2.3(3 reviews)
2.4 mi

Inconsiderate nurses. Called my wife back and she has trouble understanding English and lady was…read morerude and just locked me out and wouldnt let me back there to make sure my wife understood what was being told to her...after i just explained it to the front offiice lady about explaining things to her cause english is her second language and she isnt fluent enough..looking for another cardiologist

I never thought that after leaving Michigan and my family doctor of 20 years that I would ever find…read moreanother office that I would love and feel comfortable with. I had made an appointment on the recommendation of a friend, at the West side office. I was skeptical and not expecting much as my previous doctor in Frankfort was nothing to write home about. First thing that impressed me was that I was able to get an appointment quickly as a new patient, my former office took over 3 months to get in. I did not know any of the providers so they scheduled me with Virginia Morris, a nurse practitioner. Check in is quite efficient as they use individual tablets to gather your information. The waiting area is quite clean and bright, the office staff friendly. I was very nervous as I was experiencing some pretty horrible issues due to leaving a pain management office. Virginia's nurse Brittany came in the room and took all my information, she was so pleasant and made me feel right at ease. When Virginia came in I immediately knew I was going to like her. She listened to everything I described and never once judged me, even though she had just met me. She immediately did what she could in her power to help me, which in today's day and age is not easy. She ran some blood work, etc and made some recommendations. I had not been feeling good for over 10 months and my previous doctor never bothered to look into what was causing it. She immediately checked for diabetes and it came back that I was diabetic with a very high A1C level. After a few days being on medication I already started feeling better. She is so thorough and explains everything, never wanting you to have any unanswered questions. She has a sweet and gentle personality that immediately makes you feel at ease, I just love her. She has gotten me on track and I am doing well. She even was able to refer me to a proper pain management office that could help with my chronic pain. I also love their phlebotomist, he is so good, I never feel anything when he draws blood. The only negative is they are very strict on their billing practices and do not work with you if you do not have your copay, it's like it's more about money than the patient, but this has nothing to do with her at all. I just keep a close tab on my charges and don't let anything slip thru.

Walgreens

Walgreens

2.1(10 reviews)
1.0 mi
•$$

I've been using this Walgreens for years and the people that work there are usually friendly and…read morealways say 'hello' when you enter the store. My main reason for using this Walgreens is for the pharmacy. It can get pretty hectic at times, especially right after work hours. If I had one gripe with this location (and it may be the same with others), is when I have to call the pharmacy to check on a prescription that isn't going through for some reason, it feels like the person answering the phone acts like I'm bothering them. I really only ask that the person I speak to understand what the medication is for and understand that there is a reason I'm calling. If I call about a prescription for a psychological related issue (which I do) and the person gets short with me, it only takes me that much deeper into a hole and can be a recipe for disaster. Not all customers and medications are like this, but before rushing a customer off of the phone because they may be asking too many questions, please understand where they are coming from and the worry that they might feel. Also, most of us don't understand the in's and out's of the prescription system and what certain things mean when a 'Doctor's approval is required', when my doctor was the one that just called the prescription in. We're only asking for help and some consideration. I understand that it's seldom a pleasure to have to deal with people over the phone, but some compassion would be great. I'm not saying that the entire pharmacy staff is like this, but 50% of the time that I have to call, I tend to get the bad apples. For in-store/drive thru pharmacy pickups, I rarely ever have problems and everyone is great to deal with. It's just the calls that are hit or miss. As for the rest of the store, it's great, clean and always has what I need. The pharmacy is also, just having to make those calls can be brutal.

Never answers their phones, never has prescriptions ready, window is always closed, and waits are…read moreoutrageous.

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Walgreens
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