I am only giving 2 stars instead of 1 because I actually like Dr Jain as a person. It is her staff that is the issue. She is so disinterested in her job, that if she hangs up on you, she cannot even bother to call you back. Also, EVER SINGLE TIME my son had to have a prescription - I HAVE HAD TO CALL THE OFFICE BACK TO ACTUALLY SEND IT. They claim to have already sent it initially. Which I find hard to believe since I have to call the office back every time because the pharmacy had not yet received it.
I called to have them fax something to my son's new pediatrician, and was told "they don't fax anything" and I need to come into the office to get it, but can send his immunization records via email. Which is the only thing they seem to activate timely, or with any thought. I only put up with them for so long because my child is special needs, and does not like change. However he has had an ear infection for what seems like his whole life. And the ONLY treatment is always allergy medication , amoxicillin and Tylenol. AND IT ONLY MAKES HIM FEEL BETTER FOR A FEW DAYS.
I have asked the last 3 times WHY DOES THIS PERSIST. And I get some lame explanation about fluid build up. WELL IF THE FLUID IS ALWAYS BUILDING UP, AND HE IS ALWAYS HURTING - WHY THE SAME "TREATMENT"... That is not a doctor. That is not treatment. That is putting a band aid on what seems to be a much larger problem. I AM SOOOOOOOOOO HAPPY to never have to deal with the reception again. She seems nice enough, but to me doesn't seem to care about, or do her job effectively. I have been a receptionist, and in customer service, and this is the worst display I have ever seen in a doctors office of service.
Also the office should be updated. It is very old and dingy. The TV in the waiting area seems to be older than I am. And appears to be a hazard in my opinion. The chairs are disgusting. I am sure there are other offices that donate there old equipment, which would be of use looking into for these people if they are too cheap to update the office. Obviously don't care bout the comfort of the patients... and seriously do not take pride in office presentation. it is pretty sad. I wish I would have changed doctors sooner, as I have dealt with that place longer than I should have.
Also they are barely open , so your kid better not get sick on a certain day, or they will surely suffer more than already do for not getting proper care! I also complained months ago to Dr Jain about her RUDE reception staff, and service failure with my son's prescriptions - and she basically told me her staff was good, and I couldn't possibly be having the experiences I was advising her about. Well staff needs to be accountable, just like the doctors.
Also for the Dentist - refused to provide care because of my insurance , that they actually take due to the amount of paperwork to get approval. read more