Talked with Jelou Quillan. He was very helpful and patient. He took the time to make sure I understood what he was telling me and was very polite and informed. Sincerely Phyllis Edwards read more

I had questions and they were answered genuinely! Great and friendly staff, they were able to explained what I needed!

Claire provided detailed guidance and information in support of my account queries. She was very knowledgeable, professional and timely in her response. Greatly appreciated! read more

Abby is excellent! She is very thorough and does a great job. She helped with a very delicate matter and was able to help with the resolution. read more

Abby was very courteous and professional when speaking with her. She sent me all the documents that I requested. Thank you RoseAnn Danziger read more

Rosalie/"Sally," at RentersWarehouse (d/b/a "RENOSY") was very polite, & attended to all my questions, re: my getting invoiced by the City of Mpls for uncleared snow/ice by my tenants. She took my info, & sent me a follow-up e-mail, with a case file # generated, to which I could respond, & attach the aforementioned billing. She called back, to verify that the tenants were, in fact, obliged to clear snow/ice, & she stated that my case file would be transferred internally, to the RentersWarehouse billing dept., so that I won't receive further invoices from the City in regards to this matter. Well-done, Sally, & thanks! read more

Thank you Dru for helping me to log into the new system and sending me the information I needed! Dru was very helpful and patient. He took the time to make sure I understood what he was telling me and stayed on the line to make sure that I could access the site on my own. read more

Even though my afternoon in San Diego was Ms Abby Herrero's early morning from her call center in the Philippines, I got the best service from Renosy that a new property owner(me) could ever imagine! She helped straighten out an important money issue, involving over a thousand dollars, of a deposit check mistakenly sent to the wrong recipient. She corrected my mailing address, which was misspelled, she put me on the correct forwarding system for news about my investment, she wrote it all down for "the Boss", and she was VERY pleasant to talk with. I am grateful that Abby is a very efficient helper. read more

Abby is consistently knowledgeable and efficient when handling any issues that come up with my rental properties. Her follow up is excellent and response time is fantastic. I highly recommend her to anyone working with Renters Warehouse. read more

I called CSA Abby Herrero today and requested my tenant be notified of the arrival of ABC Seamless to begin work on the house. I am having new siding, roof, and gutters replaced. As always Abby took all the info and contacted my tenant right away. Excellent communication and response! AAAAAA++++++! Thank you! read more

TLDR - Renter's Warehouse screws up everything then blames the tenant. They advised the property owner to seize our security deposit and even tried to charge another $500 for no reason. - Didn't have correct keys on move-in day - Didn't have clicker remote to open parking area (a neighbor let us in, otherwise we wouldn't have been able to even move in) - Failed to set up online payment portal even though we were trying to pay rent 2 weeks early, then threatened us with eviction when we didn't pay (we couldn't, no portal) - Claimed we overpaid rent at one point and refunded us half of the rent. Then when the property owner asked why he wasn't being paid, claimed that we were refusing to pay. Pro tip for anyone in Chicago -- there are very strict laws surrounding how a landlord or management company can handle your security deposit (if they took one). If you have any issues with ridiculous charges, or outright seizure of security deposit, reach out to a tenants rights attorney and they will usually handle your case on contingency. You will get your deposit back and 2x the deposit as a penalty, the attorney will take 1/3 as payment. read more

Truly appreciate their quality service. It has been a long time since we are working with them. We want to keep it up.

Jamie Q was super helpful and provided excellence in customer service with getting a problem solved and arranging the solution. Thank you!! read more

I just wanted to express my appreciation for the outstanding service provided by Bruno Salinas, your maintenance manager. His follow-through and care have made a real difference in our experience with Renters Warehouse and I hope this dedication is recognized. Our Tenants are happy, Thank you Bruno! read more

ANDRES PRUDENCIO did an excellent job with our concern in the condo. He also took care of the logistics and cost associated with a new tenant coming in. Thanks Andres. read more

Abby is awesome! She is very kind, considerate and effective. She resolved every issue I had efficiently and promptly. Always ask for her.

I had called recently about something different and had the pleasure of working with Abby H. When I called a second time to renter warehouse for something else , I was glad to have gotten Abby H again. She had assisted me with fully understanding my billing and transactions, in addition to providing me with clarity moving forward as a new client. I had inquiry about a missing credit , and Abby had explained to me where it was being held at and why. She assured me this is something I will get back at the end . This was such an amazing experience and Abby truly bridges excellent service, experience & expectations for both clients & renters warehouse alike . read more

Dru was very professional and attentive throughout the process. He carefully responded to all my requests regarding the tenants and made sure everything was handled smoothly. His professionalism and dedication really stand out--he's 100% great at his job. Thank you so much, Dru! read more

Great to work with. Stays on top of things! Reliable. Professional. Communications easy to understand. Follows through to completion.

Good support from the customer service report. at RWH - MN. She was succinct and prepared to work on the behalf of the homeowner.​

Abby was a very professional and calm person to speak with for help with my overpayment. She had the payment canceled within moments without a delay. She emailed me back because that is how I asked her to. At the end of the call, she everything so that I would not have any questions and if I did, she would answer them. read more

Recently, Abby H. helped with resolving an issue with my account. She was polite and patient and called me back to inform me that the issue was resolved. In the past, I have used this company to rent out my condo. Highly recommend their service. read more

Daniel Enriquez handled my maintenance request very effectively. He provided clear, timely, and productive communication. I felt informed about my options and was able to navigate the situation efficiently. Thank-you for the support, Daniel! read more

Abby Herrero was very helpful in trying to reach the person I needed to speak with. When that person couldn't be reached, she made sure to escalate the matter to include the person's manager. I appreciate the extra effort. read more

Our agent never showed to a showing. Customer service took 20 minutes to get a person. She didn't seem to know how to resolve anything. 40 minutes later leaving the driveway and so confused how a business can be this screwed up. Red flag. Maybe it's good we found out now before we signed a lease.agent Jason Solie who no showed today and didn't answer during business hours for an explanation. read more

I have been a tenant in VA and want to warn you to avoid them like the plague. This is the second agent I am using in VA, and the previous one was worse. So the problem may be that it is okay to treat tenants bad in VA. Every time I have a problem, the first response is, you will be responsible for payment! My bathtub and bathroom sink were not flowing right. I was told to buy some drainage thing to declog it barely 2 months after I moved in. I was even told it was my hair that clogged it. They sent someone to mow my lawn and sent me the bill. They came into my house and took pictures because " The owner wanted picture." With all of my furniture!!! I move out once my lease expired. This happened in 2016/2017. I did not realize I had not posted the review. read more

I would give a zero if possible. Not sure where to start... their online portal is absolutely terrible. It lags, multiple times I have tried to pay rent and the website crashes and I have to sit on the phone for 20 minutes with someone trying to figure out if my payment went through, and no, its not my internet connection. We signed a 1 year lease with Renter's Warehouse (12 months and not a day more). Fast forward, we purchased a home in December and soon after we submitted the Notice to Vacate. Come to find out that because our Notice to Vacate was submitted 2 days late (they require 60 days notice), we now owe them another full month of rent (13 months total). So basically - your rental agreement doesn't mean anything if you don't submit your Notice to Vacate 60 days prior to leaving, they will assume you are staying and will not honor the 12 month agreement. To remedy this issue, they suggested that we sign a lease amendment, which stated that they would re-list the property and if they could find new tenants before the 13th month of our lease began, we would be off the hook. I find today, on the 1st day of our 13th month - they only listed the property 3 days ago... and we signed the lease amendment over 2 months ago. I would say we have been more than ideal tenants, even paying out of pocket for certain things, and the fact that no one will work with us is just disappointing. Since the day we moved in, until now, there has been ZERO contact to us from Renter's Warehouse. They don't check in, they hardly answer emails and phone calls, and they could not care less if you need something or are unhappy with your lease. The only reason we were able to get repairs and service calls taken care of is because our landlord gave us his direct phone number rather than going through Renter's Wearhouse. I'm sure they will jump on here and reply with some rebuttal makes them look like they did everything they could, or that we are in the wrong because of something, and the person behind the computer is probably tired of making up the bs replies that makes it seem like they care... but I digress. I am not sure why any homeowner would trust them to manage their property, and to all tenants (current and future) -beware. **Update - going to pay our 13th month of rent, and the monthly price went up by $300. They are claiming that we have to pay this amount because we are now "holdover tenants". Absolutely no one told us that this would be the case when the forced us to stay in the lease another month. read more

Renters Warehouse manager Jacob Koch has not taken care of the property he manages at 5524 Humboldt Ave No in Brooklyn Center. The renters moved out and left trash and furniture on the property next to the street. Nothing has been done to clean up the property and it is an eye sore to the neighborhood. Not reliable management. Renters were a neighborhood issue also. There 3 dogs got out repeatedly and scared the home owners, vicious and barking. Complaints not taken care of. Police called. Bad renter screening!!! read more

Home Owners: Beware of Renters Warehouse non authorized aggressive communications toward tenants and refusal to follow owner's requests. Without my knowledge Renters Warehouse told my tenant that I was going to increase his rent when in fact I had no plans on increasing the rent nor discussed with Renters Warehouse the idea of rent increases. Without my knowledge Renters Warehouse told my tenant that if he didn't pay in 2 weeks I would initiate eviction notice. My tenant called in a panic and I told him I have no intention of evicting him. I called Renters Warehouse and told them to stop threatening my tenant with rent increases and evictions unless they talk to me first. Their response, "this is just standard operating procedures and we will continue." read more

The agent I spoke to online, Abby, was amazing. Great communication and seemed to genuinely care about my concern.

Renter's Warehouse has been an absolutely terrible experience for me as a property owner/landlord. Not only did my tenants cause over $15k in damage, Renter's Warehouse had ZERO customer service and created more hassle for me than anything else. The move out coordinator was consistently unresponsive, unreachable, and rude when actually made contact with. Emails were never answered and I had to call several times before ever getting to speak with them each time I needed assistance. The tenants moved out on Sept. 30th and I still have not received keys or the garage remotes. I put in a request to work with their 3rd party collections company and still have not received a confirmation. Every burden has been placed on me and RW has made everything more difficult, frustrating, and stresful. DO NOT USE Renter's Warehouse if you are renting out a single family dwelling. read more

Rhino was very helpful. He listened well, guided me immediately to my goal & met my needs. Great job, Rhino!

I had a showing scheduled at 1:15 and the agent Justin Solie cancelled at 1:03 by email and text. I tried calling and emailing to share how unprofessional this was but apparently they do not answer their main phone either, I would not recommend renting from this place! read more

I called to them know that rent was going to be past due a they were considerate and helpful

Claire was very helpful in taking care of the issue I had. It was done quickly and explained the process to me on a needed change! I made.

Renters Warehouse has been managing my property in Kansas City for years. They are very responsive to call in and email requests and quick at getting maintenance requests completed. Jaime Quillano did a great job helping me on the phone today and answered all of my questions. read more

I had one major issue with my property sitting vacant for months and nothing being done. That irritated me and to my satisfaction had not been resolved yet. I received tenant complaints about communication. I've had some communication issues as well. It's been more frustrating for the tenants than for me, but still irritating when dealing with maintenance and leasing issues. I had to call several times to get the lawn mowed and it was still 3 to 4 months before it was completed. The reception staff, Clarie, at the main office have been helpful. read more

Used RW as my property manager for 3 years. During that time there was such a lack of communication that I ended up needing to find a new property manager. One tenant went over 6 months without paying rent. I asked about them multiple times, but the only time someone finally got back to me was after my eviction protection program has expired. They eventually still "honored" the protection program (which says I would only pay up to $1000 for the eviction). However, after the eviction they still charged me over $5000 in repairs and 2 months rent for the placement of a new tenant. As soon as the tenant moved in everything started breaking. So I asked RW to get back in touch with the contractor that did the turn over to make things right. They said the contractor wouldn't do it and wouldn't support me to ask for it. Additional repairs were things like the windows couldn't open because they were painted closed, drain was clogged, doors wouldn't close all the way. All things that should've been easily noticed during a site walk through. No apology for RW, no sense of accountability or continuity at all. Every time I worked with them it was a different person so no accountability at all. When I switched Property Mangement composites they sent me a questionnaire to let the tenants know the information of the new PM. Instead of giving them that info, RW gave my personal information. So I've had tenants calling me at 4am due to the time difference asking me where to send payments and maintenance requests that RW did not take care of. read more

See an apartment listed by Renters Warehouse? Close the tab on your computer and look for something else. Turn around and don't look at the apartment. No matter how great the apartment might be...it's not worth renting through them. I was hesitant and should've listened to my gut about it. The guy who walked me through the apartment made me feel comfortable with working with them, but that just makes him a good salesman. Everything was a long and arduous process to get resolved. They are supposed to be the landlord but whenever I called they would ask if I talked to the landlord. How could I have when I only have their contact? I couldn't sign for repairs because the landlord was listed it the signature box, but I am a renter...not a landlord. I got out once my year was up and will never rent a property through them again. read more

#1 - On numerous occasions we were praised as "the best renters" ever at a home in Bloomington (by the homeowners and neighbors). The location was the only reason we even agreed to live there, but we wish we had read reviews of RW before signing. While we had a decent relationship with the homeowners and ALWAYS paid rent and water bills on time, we would receive unprofessional, rude voicemails and emails to "pay the water bill that the homeowner has paid." (Some cities only allow payments directly from homeowners.) Not appropriate and not a way to build a positive reputation in the community, RW! #2 - We have also been homeowners, which was why we found it odd that to this company a "showing," can mean multiple parties viewing the home. This was why we initially didn't even want to rent this home (represented by Feland). We again experienced this upon move out (FOUR years later). This representative callously disregarded the fact that three of us worked out of home offices in the home and gave no indication that 15-20 people would be wandering around inside and out! Never in all of our years owning and/or renting has an agent ever called a "showing" what looks more like an open house. RW needs to communicate this and train it's agents as well. So rude and inconsiderate - especially to a "customer" who had fulfilled our obligations for so many years. #3 - This company includes a disclosure on the bottom of their emails regarding move out and return of security deposit and claims not to have any influence over what they refer to as a decision of the homeowner. However, the handyman doing the estimates on repairs had a relationship WITH THE AGENT. We disagree that there were not mingled interests in their estimations and process. This was the same handyman that was asked by the agent to replace our broken dishwasher....we waited OVER A MONTH for this to happen. Despite the fact that we had a plumber give us an estimate for a few days turnaround for a new one, the homeowner wanted to let the RW agent and his handyman try to get the job done. What a joke. Bottom line, don't trust this company or a homeowner who chooses to contract with them in representing their property. There are good people out there who care about their properties, treat tenants like humans, and willing to work with tenants directly. With SO many homes on the rental market these days, "customers" like you (if you are looking to rent) need to stand your ground, expecting to be treated respectfully and professionally. Trust us when we say that you don't need the drama that comes with RW/Feland. read more