I was at this location this past Saturday (4/3/2021) and was "helped" by Mark. This gentleman has…read moreno business being a "sales person." The kind woman had to tell Mark that my daughter and I needed assistance. I came in this location to test drive the RTV 850 Sidekick, which was in stock. I was considering multiple sxs for my application and the Sidekick was on top of my list. This location had the 850 Sidekick. When I asked to test drive it, Mark said the unit may be sold from a couple that test drive it earlier that morning. He didn't say it was sold. I used to sell cars for a living and if someone does not put a deposit on the item, it was considered still for sale. Mark avoided me test driving the Sidekick several times, so I asked him if I ordered a unit how much would I have to put down to secure the item. He told me, I'd have to pay 100% up front, which does not sound right to me, as other dealerships advised, I would need to put $500.00 to deposit the item. I said to Mark, I don't see anyone footing 100% to deposit an item that they haven't had the opportunity to test drive, which is what I wanted to accomplish that day. The MSRP on the Sidekick was nearly $14,000.00 and if you add 6% PA sales tax and destination/ fee, you would be looking at nearly $16,000.00 on a machine that Mark wouldn't even allow me to test drive. Kubota has a 0% financing offer that is good until 06/30/2021 on their website. I am disappointed with this location and will not spend my money at this location, thanks for Mark's lack of sales skills and his terrible service. Fortunately for me, there are other stocking Kubota dealerships and I can actually order the Sidekick directly from Kubota. I'll never go back to Erb & Henry, which is a shame because they are 5 minutes from where I live.

Trade in values there are very low. On a new Kubota unit, there is a $300 immediate rebate from…read moreKubota that was not included in Mark's quote. He also quoted a $200 freight charge for what ever that was. Bottom line, I went to a different dealer and saved $2200 for the same item with both dealerships' quoting the same MSRP at $9199. Not recommended!! 2/7/2023

Horrible experience. This rental business is so unprofessional and…read morethe equipment I have rented from them has been universally bad and poorly maintained. Then when the equipment doesn't work, they try to blame me for its malfunction! Tried to do business with these people for 3 years, and nothing but a struggle. Bad service, zero customer loyalty or appreciation. The Pottstown office is by far the worst and most arrogant and irresponsible. Stay away if possible.

We rented the fryer for an event. When it was delivered it was greasy and sticky on the outside,…read moreand the inside was filled with black soot. When I ran my fingers across the inside of it they came out with a black film over it. We own another fryer that we use, I took side by side pictures to show how filthy it was compared to another fryer. Called the company to get it either replaced, cleaned, or discounted. They offered $20 off of $200, and the manager told me that I was wrong and that it was perfectly clean. Very dissatisfied.

I had a good experience here bringing in a piece of equipment for recall repair. The repaired…read moreitem was delivered as and when promised and front office staff was polite and ok to deal with

Review of Norris Sales Company…read more I am so disappointed in the juxtasposition of how this company advertises itself and how it and it's staff actually operate. The first day that the lift was dropped off I was told it was the oldest one that they had in stock. On a month rental, I was charged a damage waiver fee along with having to provide my own inland marine insurance, which essentially covers damages. When presented with the inquiry I was told that it's company policy. This is a cost that I took on instead of forwarding it to my client. During the first hour of operating the lift it shut off on me while I was alone, 50 feet in the air, and the cage tilted itself. The lift was then switched out, the next day, costing me a day's worth of work. The cage on the newly replaced lift would not swivel so a mechanic had to come out and service it, costing me more man hours on the job. A few days later the alternator on the lift began failing and we lost a total of 3 days in time due to it not working, servicing hours, and a swap out. I was told that they were down a guy, regarding mechanics and that I'd have to wait for it to be serviced and changed out. Mechanic showed up the first time to switch it out and never brought a key to start the machine. The most recent lift that they gave us ran out of gas after only a week of use and we were told that we had to provide our own fuel service. I would think that a 40 gallon diesel tank could handle being ran, on and off, for more than 7, eight hour days. If it were allegedly full when it was given to us. After being behind on the job (of which would have been finished within the 28 day rental) due to these problems: I had to request that the lift be rented for another month because they only charge by the week or the month. I was given a quote for $3600 over the phone then billed for $4,440.00. When I inquired about the cost I was told that the quote didn't include damage waiver fees, taxes, etc... When it's all said and done: contractors should rely on their vendors to, partner with them on projects. Not make them look bad to clients and cost them time and money. Though it may take a little more footwork on your end, I'd go elsewhere for your rental needs. It may even cost a little more upfront but in the long run it won't cut into your bottom line. These guys are going to do whatever they can to squeeze more money out of you with no remorse nor concern for future business. Giving you lifts that don't have a full tank then charging you to refill it upon returning the equipment etc....

I rented tents, tables and chairs for an party at my house. Jennifer was amazing to work with, she…read morehappily came out to my house to measure for the tent. I have an odd shaped patio and yard. Another party rental company I spoke with did not want to do this. Jennifer also accommodated my schedule since this was a surprise party and needed to be done when my husband was not home. Everything was delivered as promised and looked great! I would highly recommend this company.

DO NOT RENT from this place. I rented a chainsaw this past Friday, much to my surprise when I went…read moreto use it Saturday afternoon the saw was so dull it was absolutely unusable. I called into the store on Saturday afternoon and got no answer, so decided to wait until Monday (my scheduled return date) to deal with it. As I was a repeat customer to this point and had a good standing account I figured it would not be an issue. When I returned the saw with the gas still full and the can they provided me untouched I explained the situation. The main guy who works the counter, mid 40's spikey black hair became irate, accused me of lying and did nothing to try to ease / resolve the situation. I explained to him I intended on renting a chipper later in the month and how I rented a lift the week before and that over a $150 rental he should really offer a credit to my account, unfortunately he did not agree. I explained that over that small amount he would be losing a customer to which he told me to get out of his store and that I am not allowed to rent again. This is an unreal experience of a professional business.

It was simple, Kevin was educated on the equipment he was selling. The rest was seamless, great…read moreprice,friendly staff and pleasant environment. Highly recommend this retailer.

I purchased a set of 4 Snow Wolf WolfPaw tires for our Bobcat S150 from Ludwigs. They're a…read moreterrific company to do business with. Extremely knowledgeable, efficient, friendly, and honest. Reasonably priced. Exceptionally customer focused. They always go the extra mile in helping their customers. They're highly recommended.

Action Rental has been great to us here at Digital Future Now. We are local business here in…read moreBethlehem and sometimes get jobs thrust upon us pretty quickly and Action Rentals has always been able to help us out no matter what our needs are! They come highly recommended from us!

Very responsive, attentive help, care about getting it right. I was visiting from out of town,…read moredesperate for a pressure washer to help my kids with a project, and they had several.

I was only here for work purposes via my regular 9 to 5. I pretty much just dropped a truck off and…read morethen picked it up a week later. What I did notice is that the staff was friendly and taking great measures for safety and health due to Covid. They only allowed 1 person in at a time. The store was a nice size and had a huge selection of truck stuff. Yeah, stuff! It's like a autozone, on steroids, for trucks. Repairs and stuff! Check them out if you have a truck...and I'm talking a little old pickup truck either. Even though they would probably hdd as be some stuff for it!

These folks are incredibly helpful and honest…read more Trailer running lights stopped working on my camper. I bought a trailer hitch tester and found the fault was on my truck. Put truck in dealership shop to prepare it for my trip. Four hours later, after bringing in a retired master tech, dealership determined it was a bad ground and re-wired it. Went to my trailer and lights still don't work. Next day I call T.P. Trailers and they say bring truck in. Three minutes and ninety five cents later I have a new fuse and my trailer lights work. Then the mechanic showed me what to do in case it happened again.