RMSI is the epitome of an underhanded, deceitful, sleazy and corrupt company. They are shameless in their crooked dealings.
I made the mistake of contracting with them to rent my home while I was working in a different state. Initially they came to inspect the home and to my surprise they were so meticulous that they pointed out things I hadn't noticed in the 5 years I owned the house. I only mention this as the scenario was completely different when the tenants moved out.
I had paid over $200 for my house to be professionally cleaned before I left and the house set empty for about 30 days before it was rented. Prior to the tenants moving in the house of course it needed to be dusted, a minor surface cleaning in which they charged my over $350 for. This was ridiculous. At the same time they sent their handyman (we are using this term very loosely) to change a rubber washer in a shower head and allegedly to tighten the nut on the gas cock behind the range in the kitchen. Funny though I installed the range myself and know to a certainty that the nut was properly tightened with the use of nylon tape made for gas fittings. They charged me $175 to do those two things, literally less than 15 minutes of work and that is allowing for the bogus nut tightening. I know cardiac surgeons that don't make that much money. There were plenty of other bogus charges for stuff that didn't need fixing. In total they nearly embezzled my entire first month's rent which was $1195. Anytime I spoke with either Carmella or Roseanne they were annoyingly rude and condescending, as if I didn't have a right to question how they were sending my money. Neither of them have a clue as to the fact that they held a fiduciary responsibility to me not the renter. Once the tenant moved out they again started in with the bogus and overpriced repairs that just so happens to benefit them. They charged so much bullshit, to the outgoing tenant, that "their people" took care of that there was not enough money to repair all of the actual damage in the house that the tenant did. They were not nearly a meticulous inspecting the house for damage when the tenants moved out they missed torn carpet, chips on counter tops, curling iron burns on counter tops and severely damaged floor molding just to mention a few. Their flunky did however replace a garage door remote that the tenant had lost with a used beat-up remote and charged the tenant $75. You can buy a brand new replacement remote for my garage door for less than $30 and it takes about 5 minutes to program. They lined their pockets with as much of my money and the tenant's money as they could and left me with a torn up house and no money to repair it. They are shitty little underhanded criminals that only intend on taking advantage of you and stealing your money. Stay as far away from them as you can, they are scathey!!!! read more