BEWARE OF "KEDDY BY EUROPCAR BARCELONA TERMINAL T2"
Keddy by…read moreEuropcar
BE CAREFUL WITH THIS AGENCY Keddy by Europcar in Terminal 2 Barcelona
This agency at Barcelona Airport (T2) has rude employees, no respect for customers, and their only goal is to scam customers (with or without the company's knowledge... I still don't know...). Let me explain:
- Family vacation for 1 week
- We reserved the car online (SITE: VIPCARS) and offered a good price, but then when we arrived at the agency counter, in my case 30 minutes after the drop-off time, I was informed that they no longer had my car available, but that they would have to upgrade it and that I would have to pay practically double for another vehicle. Furthermore, they wanted me to take out full coverage insurance at the counters. I had also paid for full insurance on the VIPCARS website and would have to get new insurance again...
After my insistence and dissatisfaction, they started telling me they wouldn't rent me any more cars and that I should contact VIPCARS, because they weren't obligated to rent me the car and even thought I was being rude.
I contacted VIPCARS by phone, and they told me there was nothing they could do and that I had to figure it out... INCREDIBLE...!
Unable to find a solution, I contacted another operator at the airport, SIXT, which did me the favor of getting me a car at the last minute, despite paying €530.
ABUSIVE AND DISHONEST COMPANIES THAT HAVE NO RESPECT FOR CUSTOMERS AND ONLY WANT TO MAKE MONEY:
BEWARE OF "KEDDY BY EUROPCAR BARCELONA TERMINAL T2"