You'd be mistaken if you assumed renting from Hertz in the US give you any context for renting Hertz in Barcelona. Please keep in mind that this review is specific to this location and not the brand as a whole.
While the Beamer we rented was acceptable, came with the appropriate eco tag to drive through Barcelona during designated times, and the staff ensured all damages were noted before we left the garage (after I insisted they be documented and made a fuss), all aspect of communication along this journey were unacceptable.
If there's anything you take from this review, let it be that the publicly listed number for this location is disconnected, and in calling a US line, they will assure you that the Barcelona number is correct, and claim they are unable to help with any requests given the lack of affiliation with the branch in the country of rental.
Why does this matter? Breakdown- you're on your own, car stolen- good luck, need to extend or modify your rental- you'll be unable to do so online.
Additionally, 15 business days later, this is the second time I've had to call my bank to remove holds the company ensured would be removed after 10 business days.
Unresponsive, sketchy, and lack of customer regard does not a great company make. I hope they take the ample feedback provided to heart. read more