Buried inside Home Depot, this rental place is located at the tool rental counter. The sales…read moreassociate, Peter, who is also a Hone Depot employee, is awesome! He helped me understand my entire rental and even tried to save me money by fully explaining how the rental days work and breaking down insurance, rental agreement, etc. This place also offers military discount, by the way. Safe, cost effective, and reliable, Penske will have my business again, if I ever PCS on the future.

The morning I was a supposed to pick up my truck the employee that answered the phone told me it…read morewas not there and he didn't know where it was. Dean laughed at my situation and said if Penske took my card number it usually meant they were serious but he was only able to give me the manager's number of Penske in Fargo and would not let me talk to a manager at Home Depot. When I arrived there Dean continued to make unprofessional remarks at me until his manager arrived and started making phone calls to find where my truck was. I called back an hour later to find a different manager in charge(Peter) who was helpful but couldn't get my truck that had been guaranteed until past noon so I went elsewhere. He assured me that I would not be charged for the reservation however they did charge me $100 today. When I called I had been listed as a "no call/no show" which is the reason I was charged. Not a good place to go if you want to be treated like this when you're spending $800 on a rental. Never going back.

Pro tip. This place charges a $20 after hours drop off fee, even for a motorcycle trailer…read more My fault for not seeing that to begin with in the contract. I rented a motorcycle trailer on Friday at 831am and dropped the trailer off Saturday night at 1131pm. They checked the trailer in at 1026am Saturday morning and charged me for an additional day. Pretty unacceptable and crooked of them to do that. So the 14.99 a day rental and a $20 drop fee I would've been better off to drop to trailer off a day late. Update. Thanks Chase for reversing the additional charges. Very quick to address the problem.

So recd a call stating that one my uboxes is over the weight limit and cannot ship. Uhaul never…read morespecified any type of weight limit and even the girl picked up my uboxes. Well even so cannot weigh uboxes ourselves. The worker asked if we could go to the facility and take some items out lol we already left for our new location. The solution is we would need another ubox and they would take items out. Can the uhaul workers be trusted? Is this a uhaul scam?

Did a walk-in motorcycle trailer rental for a few hours, to get the bike to the garage for some…read morework. Staff were friendly & helpful. Directions were clear & the cost (-$20) was more than reasonable to avoid truck-loading. Would rent agan

HORRIBLE. NEVER AGAIN. I DO NOT RECOMMEND…read more Literally got called a BITCH and got told to GO FUCK MYSELF. I did absolutely nothing wrong. And 2 1/2 weeks later she is still furthering to make my life hard. PLEASE READ: (This is the 100% truth, nothing left out or exaggerated. I'm shocked and will not stop taking steps until it gets dealt with somehow. I will not let my husband or myself be treated in such a way) Around April 8th-ish my husband and I rented a uhaul van from 1 20th Ave SE Minot ND. From the second we walked in instantly the lady behind the desk wS rude to us. Neither of us new why. We could tell she didn't want to rent it to us, but she did. Originally the rental period was for 2 days, but we ended up extending it 3 times (each time adding another day). So we had it total a little under a week. The day it was returned, my husband went alone to return it. He parked it in the front then walked inside, the lady Jennifer, rudely asked" where's the van?" So he said it was out front . She told him to park it in the back. So he did and she was already back there when he pulled up. Then as he was hopping out of the van, she said in a very DEMANDING way "GET BACK IN THE VAN". He didn't want to listen to her based on how she was talking to him, so he stayed outside the van. She then explained it was their process. He was supposed to read the milage and gas Guage and all that stuff to her. So he got back in the van and he answered all her questions. The whole time she wad being super rude. After that he went with her inside to pay the bill that was about $800. He paid it, then as he was walking out she told her coworker " I was about to call the cops when he wouldn't get back in the van". He just kept walking and left. He got home and told me about it and I was so mad. I called her and asked her why she was so rude and demanding to my husband, and she told me "i dont have to answer to you, you werent there. " My husband responded saying "you're on speaker phone, I'm right here, you can talk to her" then the lady said "being rude is a matter of opinion" then I brought up "So what were you saying you were going to call the cops on him for exactly? He would've gladly gotten back In the van the first time you asked if you would have asked him normally" Then she responded by YELLING at me and said "YOU KNOW WHAT BITCH GO FUCK YOURSELF" and hung up on me. I immediately called back to get a name. A guy answered. And I said " hi I just got called a bitch and got told to go fuck myself, then hung up on. Can I get the name of the woman please"? And he said "nope, then hung up on me" I know now her name is Jennifer. I called 1-800-GO-UHAUL and made a complaint that was never followed up on my end. But I just found out that someone did reach out to her. Which must of pissed her off, because today I called a different uhaul place to rent a truck for a day, but they turned me away and said Jennifer left a cautionary note under my name saying "DO NOT RENT TO. Doesn't return Uhauls." I called Jennifer and reminded her who I was and asked if she would take it off since its a lie and she said "nope, have a lovely day." And hung up. Soooo I just called Uhaul again to let them know of her continuous harassment. TRUST ME , GO TO A DIFFERENT UHAUL OR DIFFERENT TRUCK RENTAL PLACE ALL TOGETHER