Landan's behavior is consistently unprofessional and dishonest, which reflects poorly on the customer experience at this location.
I recently faced significant travel delays due to weather and, based on prior experiences at this location, I proactively reached out to keep the team updated to ensure my one-way rental wouldn't be given away. (This has happened to me here before.) Despite my efforts, Landan's communication was unhelpful and overly dismissive. She spent unnecessary time lecturing me about how car rentals work, showing a lack of understanding of the complexities of business travel, and failing to address my immediate concerns.
Her attitude toward customers is unacceptable, and reviews for this location suggest this is a pattern of behavior. While I understand hiring challenges in some regions, Hertz should aim for better standards at this location. Proper training, attitude adjustment, and better customer service practices are sorely needed.
Ultimately, I canceled my reservation and opted to rent from Enterprise instead. This kind of experience drives loyal customers away and tarnishes Hertz's reputation.
Additionally my colleague had to return a car they rented within an hour as it was given to him with a flat tire. read more