Had reservations to go home after being travel nurse for 5 months. Confirmed a truck. Found out 1…read moreday before my pick up-they don't have a truck. They did not try to call. I was told they emailed me to an invalid email address from 20 yrs ago!!

They never answer the phone. But the whole company is like that, it's ridiculous! The phone rings…read moreand rings.

The customer service agent that assisted me was very kind! My car was clean and very new.read more

Totally price gouged me. Rented a car through Allegiant Airlines. When I arrived, I asked to…read moreextend the rental by 2 additional days. They charged me $98 per day for Mini SUV.

I had car reserved from 24 July to 25 July . I went to national to pick the car and also to put my…read morecorporate number in, which I wasn't able to when I booked. I found out instead of one way my car needs to be returned back to the same location. Then I asked the front desk lady to extend my reservation so I can drive back the car. She refused to do so and told me she has right to refuse service. She said she is afraid that I will not return the car back. She is not going to give me the car I booked just because she thinks I will not return back. Have I done it before no. Just because she think: Now I am thinking why does she think that way is it because I look different or it's just situation. I asked her for her name she said she doesn't need to give me her name. I asked for corporate number one which she replied you can get online. I asked for supervisor, she said they don't have one. And I can call corporate and complain.

Small, regional airport experience. Keep that in mind if you're a frequent National renter, like I…read moream. So also note that selection is very limited here; as there is no "Emerald Aisle" or "Executive Row" here. All renters must proceed to counter-person to collect keys. You may get a choice in a car -- however this visit, I did not. Pretty much a "take it or leave it" choice. I had reserved my car week's in advance (not typical for me) - -so the location had ample time to have a car ready and waiting for me. Upon my arrival I had to wait 30min for them to collect a car, clean it, and then have available. Agent said that they were busy and had rented all their vehicles (excuse). Of course these things only seem to happen when you're in a hurry. Freezing January weather... not sure if true or not, but staff advised that no car wash due to the frozen weather. (They said the machine was broken.) Car wasn't too dirty.... but rather I was disappointed that nothing small was offered for all of the issues I encumbered with them. I specifically went out of my way to rent with them, I'm a loyal National patron and was just hoping for a smoother transaction. Will I rent here again?? -- of course!

I found the woman in this place to be the rudest person I've ever met! she is not oy rude but,…read moretries to be arrogant in a cute way that is just nasty. I would never rent from her or buy from the store they work out of. the car was ghetto (zip tied seat, torn back seat, and not to mention has a smell like dirty feet. I will make sure I tell all the nurses traveling here and others to steer clear. one star was one too man for this shady place

Be cautious of renting cars from this rental company. I am dealing with an insurance claim for…read morehail damage. They are trying to charge over $3,100 over diminution of value which is substantially more than the car is even worth after repairs for a 2015 Buick Verano with 150,000 miles. They consider this car outstanding and I pulled the CarFax to learn that it is a salvage title and was totalled in 2016. The repairs for the car were estimated at almost the value of the car for body work. Per the research the value should be 30%-40% lower. They deal with PurCo fleet services to work with the insurance company. See attachment of a review from an employee at PurCO. Just be cautious as I would not want you to deal with the same situation. I am still dealing with the claim after several months. I will never rent from them again as I have had hail damage in the past and never had any issues. Recovery Specialists for the Vehicle Rental Industry www.purco.com $9,144.46 Physical Damage $263.67 Loss of Use (11 days at $39.95)* $250.00 Administrative Fee $3,160.32 Diminution of Value $45.00 DV Appraisal Fee $12,863.45 Total Claim Amount

In my 20 years of business travel I had my worst encounter at this location with Landa. Right…read moreoff the bat she barked orders for people in line to move over to other the line and when we did she then asked if we were Gold Members then told us to move back to where we started. Next she went on to loudly tell me that she unconfirmed my reservation due not having any vehicles in my class. No notification from Hertz via email, text or phone. When asked why? And of course after a long day of travel and connections I wasn't happy to find I'm 90 minutes away from Destination with no vehicle and the person in front of me couldn't care less. And it showed. Then she tells me she canceled due to my profile reflecting that I did not want Nissans or Toyota's. Now in my past that has never prevented me from receiving a vehicle when requested if that is all the location has. Especially in a market such as Minot where cars are scarce. Common sense - you rent the vehicle and apologize for not having a preferred model at the time of rental. Then she loudly, rudely told me that I needed to wait till the last plane came in and maybe there's a cancellation- I could get a vehicle? So, I called our corporate travel agent explained the issue and later returned to the desk. With the travel agent on the line.... I approached and Landa yelled "What don't you get about I don't have a car? ". "What don't you understand!?" " Why don't you get I don't have a car?" I responded I have my corporate travel agent on the line and she said she has spoken to a Hertz Rep and they there is an Electric vehicle available..... and Landa started yelling at me and at the agent. The agent on the phone asked her to calm down and Landa then stormed into her office yelling I don't have to calm down - you can't tell me what to do and this is my voice! I'm not yelling this is my voice. Um..... she was clearly yelling . And if it was/is her voice she needs to learn how to modulate and control it. Wow! I then replied to the agent on the phone.... See what I have been dealing with here? So, I did what she asked and waited for the last flight to come in and she continued to speak to me in such a manner..... I walked away from the counter. Still on the phone with the corporate agent and was trying to figure out my options - since the other car rentals were all sold out as well. As I'm talking to the agent Landa yells.... someone canceled I have a vehicle. So reluctantly I took it due to being over a barrel . And she knew it. But, I have no intention of ever renting from that location again . Her behavior was beyond. Don't know what here deal was or is. But she needs some coaching.

If you are traveling from out of state, check your plates on your rental car. We are from…read moreCalifornia however, we do not have the same California mentality as the majority. A "local", decided to attempt to drive us off the road based on the plates that were on the car.

These are the rudest people I have ever had to deal with. Not only did they not have a vehicle for…read moreme, but they called way after the time I could have made backup plans. And then they told me that they would have one 3 hours late, which turned into 5 hours late, and then after waiting over 6 hours, they said they would not have one at all. But the worst thing was that this reservation was made over a month in advance. Do NOT do any business with these extremely rude and uncaring people. I have been renting vehicles from Enterprise since the early '90s, if not before. I have NEVER had such a horrible experience with any other Enterprise rental car outlet. Again, avoid this particular outlet at all costs: Enterprise Rent-A-Car 1825 S Broadway, Minot, ND 58701

Very reasonable rates and good service. Easy pick up and drop off. The car was an older model, but…read morevery clean and ran well. A great rental experience!

So the airport is still really clean. That's the good…read more The new TSA system doesn't work well. 525pm departure and the TSA gate opened at 4pm. The fancy new scanner is slow, maybe still learning how to use it. Anyway took 15 minutes to get through. Mind you there was only may 10 in line. Had about 7 or 8 tsa members working. Parking is $70 a week. No thanks. I'm pretty sure my garden hose water tastes better than the filter water out of the water fountain.

MOT is a very small airport. There are 6 gates and you can see all of them from the center, 2 are…read morenot operational/active. I've never seen more than 2 commercial aircraft due to depart close to the same time. TSA check is quick and getting to your gate is just as fast. Eat before you go, as the food options are limited (1 sit down & a few vending machines) and the vending machines don't always take your card. The airport is new and clean, the latter is probably due to the first. Obviously, it is very easy to navigate. Parking is high, rediculously so given that the airport is so small and the parking area is not garaged. Seriously, pricing is half as much at all other North Dakota airports, putting Minot in the Minneapolis range, but without the perks. ($48 to park Friday and depart last flight back Monday) - I suggest a car service. We typically fly in/out of MOT 1-2x monlthly. We walk if the flight is not early - uber/taxis are worth the price to avoid the outrageous parking fee if going for more than 2 days.

When a recent thunderstorm caused a tree to fall into our rental home, we stayed at The Hampton Inn…read moreduring the relocation process. Our stay was wonderful. My daughter and I loved the breakfast there as well as everyone's hospitality during our stay. Thank you!

super nice award winning hotel and it shows! Room serviced daily as a real hotel should provide.read more