Based on the nearly-unanimous positive reviews on the U-Haul website for Timmy's Service in…read moreWestwood, I decided to come here recently to have a hitch installed on my SUV. Before I arrived, Timmy was really friendly and helpful on the phone, and even told me to come in without an appointment on a busy weekend afternoon. This is not a big operation and it seems Timmy does almost all of the work (there was a young helper there), so I appreciated it even more that he was able to accommodate me. Even though he was working on another car at the time I arrived, he took the time to come to the counter and answer a few quick questions for me. The hitch installation was perfect and he even spent a few more minutes with me afterward to clarify a few things I asked about. He threw in a little sarcasm with some of his answers, but that's OK -- I can take it. Oh, and the best part was it took only about 45 minutes. I went for some lunch at a local Westwood restaurant and the hitch was done when I returned. Couldn't have been easier. Cost around $160 total for the hitch installation and trailer wiring. (FYI, I supplied the hitch which I purchased elsewhere.) Thanks Timmy!

The staff in this particular U-Haul is absolutely atrocious, I rented multiple times at Timmy's,…read morethe pair always tries to give me the worst option out of all the rentals. The is extremely rude, I asked questions, they were attitude and when I asked why the attitude, they cursed me out canceled my rental. I should have listened to the neighbors telling don't go there Absolutely deplorable human beings

Alright, I'll admit that the staff are friendly and helpful, but that's where the praise stops…read more This place is a dump. The plate glass on the front door is shattered, the security camera is half pulled off the wall, the garage is a mess, as is the parking lot, and half of the shrubbery is littered with paper or is dying. The staff denied my online reservation, saying it was for another of their stores, but they gave me a replacement car. The problem was the tree sap or some other sticky stuff on the hood of the car. They tried to wash it off, but no dice. They didn't have any mineral spirits in the mess of a garage. Worse was that the windshield fluid was low, so the dashboard control drove us crazy until we stuck a hose in the reservoir to fill it up. Earth to Corporate: Are you listening?!

Don't hold you hat out on getting a rental truck even if you receive a confirmation. I don't…read morenecessarily blame this franchise location, but rather Budget Truck rental in general. I had a confirmed rental (although the confirmation email states in fine print that it's no guarantee of a vehicle being available). I showed up at the location at the confirmed time, only to be "walked" and told there wasn't a truck available and that "someone" in inventory was supposed to have contacted me. I left and made a reservation w/UHaul who actually guarantee to pay you $50 if a confirmed rental isn't fulfilled. To make matters worse, Budget charged me a $75 no-show fee even though they were the no-show. I had to call customer service and after about 5 min was able to get them to process a credit. Their initial response was that I was supposed to cancel my reservation. Go figure.

We do trade shows 4-5 times a year and need to rent a van to haul our huge display to the show…read more Have rented from Rob at Comfort 3 times so far and are renting from them again tomorrow. Every time we've done so the van has been nice and new and clean, the service is always with a smile and a hug (minus the hug), and it's great because they have a good sized lot were we can leave our car during the rental time period. Would highly recommend to anyone.

I needed a truck to move some furniture. I originally reserved a pretty large truck. Upon my…read morearrival and speaking to Rob, he suggested I rent a slightly smaller truck for my needs. He even took the time to show me the difference between the 2 trucks. Since I lived on a dead end street, it was helpful to know the manuverabiliy of the van between street and driveway. Both Rob and CJ were very courteous and professional. Their trucks, equipment and accessories were clean. Reservation went smoothly. I would definitely rent from Comfort Auto Rental again.

Very smooth process Truck was easy to get and return,…read moreincluding preinpection with agent to verify condition

I was I need of a 7 passengers rental for a family trip and the vehicle I was given was perfect for…read morethe trip also the process of picking up the car was not long.

I was in need of a rental, I was able to rent a car from Budget without any issues. Processed was…read morefast and easy. Staff was very friendly and professional.. I will definitely use them in the future.

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.

This is probably one of the worst businesses that i have ever dealt with. My family and i are…read moremoving and we rented a truck from this company. We scheduled the pick up of the truck a MONTH AGO. we get to the place this morning to pick it up, not only to find out that it is not here, but an HOUR AWAY. we wait, and hour comes and goes, and find out that it is still yet another hour away, being lied to by the Penske company, when this truck was supposed to be sitting in the parking lot waiting for us to get it about 15 hours ago. This company is an absolute disgrace and i will never be giving them my business again.

Basically for the last few weeks they have been telling me the truck is available to only show up…read moreand find out - it is not. I FINALLY get a truck, am about to load up and notice this gash on the rear passenger truck tire. She wanted us to wait for someone to come and fix it. I could not, it was already late in the day and my window to move my items was closing. She said tomorrow morning she would have a truck for us and we only had to pay gas and mileage. We got here, there is no truck. She also said the truck was safe to drive and we should have driven it. You look at the photos and decide for yourself. Now i May or may not get credit for the truck rental i deemed unsafe to drive. UNREAL

What a horrible experience with Uhaul. First thing wrong with this whole thing was the fact that I…read morerented it from a location that was a few blocks from my house and I saw this on the initial confirmation the day I made the reservation and they changed locations without telling me. Then the place they had us pick up from didnt have proper instruction on how to retrieve the keys for the truck. After finally speaking with uhaul 3 times we finally got the keys and hour after our initial rental time. The final straw was them charging us for the truck twice with no explanation and when calling they make it incredibly hard to get that money returned. I will never recommend or use uhaul again ever. They lost a customer and anyone in my life who would potentially be a customer.

Callie and Luke were great. very good service and good prices. what else could you wantread more

This review is for the Westwood, NJ location on Old Hook Road, however, the Exeter, NH office and…read morethe Portsmouth (Mirona Road), NH office have also been amazing. What I can say about the Westwood office: I went through a difficult time - I had surgery prior to renting - I was traveling from Maine and a few days before leaving for NJ - my car got hit and totaled. I recovered from surgery with complications - without a car to get anywhere once able to drive. The kindness, the thoroughness and patience that everyone at this office who helped me had was beyond 100 percent. I know them by name: Kayler, Kahlia, Eric, Roman and Brenna. They were INCREDIBLE and I will always rent from them. Shout out to Chelsea in Exeter and Ryan in Portsmouth - but everyone (whose names I may not know) deserve kudos for excellent customer care. So important - makes or breaks a company. Please acknowledge their excellence.