Callie and Luke were great. very good service and good prices. what else could you wantread more

This review is for the Westwood, NJ location on Old Hook Road, however, the Exeter, NH office and…read morethe Portsmouth (Mirona Road), NH office have also been amazing. What I can say about the Westwood office: I went through a difficult time - I had surgery prior to renting - I was traveling from Maine and a few days before leaving for NJ - my car got hit and totaled. I recovered from surgery with complications - without a car to get anywhere once able to drive. The kindness, the thoroughness and patience that everyone at this office who helped me had was beyond 100 percent. I know them by name: Kayler, Kahlia, Eric, Roman and Brenna. They were INCREDIBLE and I will always rent from them. Shout out to Chelsea in Exeter and Ryan in Portsmouth - but everyone (whose names I may not know) deserve kudos for excellent customer care. So important - makes or breaks a company. Please acknowledge their excellence.

We do trade shows 4-5 times a year and need to rent a van to haul our huge display to the show…read more Have rented from Rob at Comfort 3 times so far and are renting from them again tomorrow. Every time we've done so the van has been nice and new and clean, the service is always with a smile and a hug (minus the hug), and it's great because they have a good sized lot were we can leave our car during the rental time period. Would highly recommend to anyone.

Wow, Unbelievably RUDE to their customers. I tried renting two passenger vans from these guys. I…read morewas quoted price on the phone and when I called back to book the rental the price had changed. When I asked why the price changed the guy on the phone instantly became rude, condescending, and augmentative. Instead of answering my question, he simply said "This isn't going to work" and hung up on me. I was just trying to be nice and give them business...

Excellent Experience with Enterprise Rent-A-Car!…read more I had a wonderful experience with Enterprise! From start to finish, the service was excellent, and the assistant manager was absolutely amazing. They were professional, friendly, attentive, and went above and beyond to ensure I had a positive rental experience. It is refreshing to receive such outstanding customer service from someone who genuinely cares about their customers. The assistant manager made the entire process smooth, pleasant, and stress-free. I truly appreciate the exceptional service and would definitely recommend Enterprise to anyone looking for a reliable rental company with a team that knows how to treat its customers. I will absolutely consider Enterprise again for my future rental needs! Thank you for such a great experience! Catherine Spooner

UPDATE AS OF 7/31:…read more FYI: RESPONSES FROM BUSINESS MANAGER KIM/CHRISTINA ARE PERFORMATIVE. THEY IN FACT DONT LOOK INTO THE ISSUE FURTHER. Update: After receiving a response from Enterprise on Yelp, I submitted a follow up complaint using the link provided by Kim as requested. I later received a call from Area Manager Javion Palmer. The purpose of the call was essentially to tell me that I had "agreed" to the one way drop off charge when I changed my reservation and that his staff had no obligation to disclose the fee because, in his view, it was implied during the booking process. I also shared that, throughout this experience, I felt dismissed as a woman of color. Before I could fully explain why I felt that way, he quickly interrupted me to say that this "wasn't about race." At no point did he ask why I felt that way or try to understand my perspective. The conversation reinforced my original concerns. Rather than addressing the lack of transparency surrounding the unexpected charge or acknowledging how the situation was handled, the focus remained on defending the process. As a customer, I expected accountability and a genuine effort to understand my concerns. Instead, I left the conversation feeling just as dismissed as I did when this began. ---- My experience with the Enterprise Paramus location was extremely disappointing. From check in to check out, the staff came across as condescending and seemed more interested in engaging in a power struggle than providing good customer service. The biggest issue was a one way drop off fee. I was charged $300, which was later "reduced" to $200, for returning my rental to a different Enterprise location. At no point when I called Enterprise customer service to change my drop off location was I told there would be an additional charge. Likewise, the employee who accepted the vehicle at the return location never mentioned any fee. Being blindsided by a $300 charge after the fact is unacceptable. When I spoke with Assistant Manager Nora Frederick at Paramus, she told me she was "an emotional thinker" and that she understood why I was upset. The comment came across as implying that my concern was emotional rather than a reasonable reaction to an unexpected charge that had never been disclosed. The handling of my return was also frustrating. It took approximately 48 hours to receive my invoice. During that time, I had to call and email Nora Frederick multiple times just to have the rental I had already returned closed out. The vehicle itself, a BMW 330i, was great, but it was given to me without being washed. It had noticeable water stains all over the exterior, which was disappointing for a premium vehicle. By the end of this experience, I couldn't shake the feeling that I was treated differently than I should have been. The dismissive attitude and lack of respect I encountered left me questioning whether bias played a role in how I was treated. I hope Enterprise takes this feedback seriously and ensures that every customer is treated with professionalism, transparency, and respect.

Don't hold you hat out on getting a rental truck even if you receive a confirmation. I don't…read morenecessarily blame this franchise location, but rather Budget Truck rental in general. I had a confirmed rental (although the confirmation email states in fine print that it's no guarantee of a vehicle being available). I showed up at the location at the confirmed time, only to be "walked" and told there wasn't a truck available and that "someone" in inventory was supposed to have contacted me. I left and made a reservation w/UHaul who actually guarantee to pay you $50 if a confirmed rental isn't fulfilled. To make matters worse, Budget charged me a $75 no-show fee even though they were the no-show. I had to call customer service and after about 5 min was able to get them to process a credit. Their initial response was that I was supposed to cancel my reservation. Go figure.

Alright, I'll admit that the staff are friendly and helpful, but that's where the praise stops…read more This place is a dump. The plate glass on the front door is shattered, the security camera is half pulled off the wall, the garage is a mess, as is the parking lot, and half of the shrubbery is littered with paper or is dying. The staff denied my online reservation, saying it was for another of their stores, but they gave me a replacement car. The problem was the tree sap or some other sticky stuff on the hood of the car. They tried to wash it off, but no dice. They didn't have any mineral spirits in the mess of a garage. Worse was that the windshield fluid was low, so the dashboard control drove us crazy until we stuck a hose in the reservoir to fill it up. Earth to Corporate: Are you listening?!

Beatrice is awesome - great driver and conversationalist! I needed to book a car service from NYC…read moreto attend a wedding in CT. She arrived early and had a huge car (too big for me alone but super comfy nonetheless). Now, I usually don't want to talk too much in cars but Beatrice had so many great stories the time really flew by. Also love supporting women owned businesses. tip: email her to book the service, she's usually driving a client!

Beatrice was awesome. Got us out of MetLife after. Huge show and to south Brooklyn in under an…read morehour! Can't ask for more. Price was competitive with the other quotes I received as well.

Our experience with a Better Car and Limo Service is amazing. Since using them, we do not go…read moreanywhere else when we need transportation needs. We have used them from NYC trips to proms to airports and everything in between. They not only provide excellent service, but are 100% reliable and accommodating. We will never use any other service again.

Great service... prompt and courteous. They text you that they are on the way and you can track…read morethem. No more worries that the car won't show up. Just love these guys!

Used RCS to pre-book early morning airport transport from Nyack to EWR. Pricing was decent and the…read morebooking website was easy and let me select the car, a Cadillac XTS, which was confirmed on my booking reservation. The driver showed up 5min late. Not a huge issue, but usually when you pre-book, I've found they usually show up a few min early. The whole reason I pre-booked with a car service instead of Uber/Lyft for early airport transport was to avoid the stress of "will the car show up". Driver was friendly and safe and got us there on-time, but it was NOT a Cadillac XTS, instead it was a minivan. Again, not a big deal, but not what I pre-booked. All in all good service, but needed to show up early (or at least on-time) and in the vehicle booked (or at least communicate ahead of time if not available) to get a 5-star.

Our first try using RCS was a good experience. On the way to our destination, Orlando our driver,…read more got us there in no time while being friendly yet professional. The return trip was Junior, also professional. The process in which you email your request for a reservation is easy, an email confirmation is sent, and 24 hours before your reservation another email reminder is also sent. Upon the drivers arrival a text will be sent to alert you. Lilly and Frank were my initial contacts and they both were helpful and professional. Prices are fair - tip is not included.