I cannot say enough good things about The Good Housekeeping Shop Appliance Store in Lancaster…read more Every major appliance in my home has been purchased, delivered, and installed by this Mom and Pop local store, and we are starting "Round 2" with a new dishwasher. When I can call the store, and they have the record from my previous dishwasher purchase from 13 years ago, let them recommend a new unit, then buy it unseen, and it's delivered and installed exactly on the date and time they quoted... and by the same employee who installed the last one? That's customer service.

Impressed! A friend…read moreof mine referred me to Good Housekeeping as a great place to buy a new washer and dryer. It was a great recommendation. Selection is great, even notice a brand that I never heard of before (Crosley). Purchased a new Speed Queen set to replace the notorious out of balance LG I bought from a big box store 5 years ago. Was tired of out of balance when spinning. knotted sheets, long wash cycles, and lack of cleaning. The delivery was made yesterday and the installers were excellent. Replaced my dryer vent hose as well as supplied the dryer wiring harness. Leveled appliances and stuck around to run a complete washer cycle. And, even started the dryer and let it run for 20 minutes to make sure it was heating properly. The big box stores don't provide that level of service. Highly recommend this small business.

Are you freaking kidding me? You had ONE JOB. Called this place 2 weeks ago and explained IN DETAIL…read morewhat is wrong with our washer. Guy comes today, shows up 35 minutes after the 9 AM - 12 PM window is over without the ONE part that was definitely broken and, again, was communicated IN DETAIL that it definitely needed to be replaced. He still tried to look at the washer. So you can charge me $80 to accomplish nothing? He's like "well I'll go and rush order the part." and I said "and what time can you come back today?". He said "well, it will take a little while for it to come in so it won't be today." So none of the information that was conveyed when the appointment was made was given to the person who was going to do the work... I told him to leave. Unbelievable. Well, if you see me and I'm smelly and wrinkled, you can thank Trio TV and Appliance :)

From the owner: Serving the Lancaster Area Since 1955 Factory Authorized…read moreService Center Same Day Delivery Available Your Satisfaction Guaranteed 30-Day Price Guarantee Visit Our Website

Delivery was great. Personal was great…read more Realized Footboard was damaged hours later when transferring one bed to the new frame.

delivery team of Dominic and crew was fantastic. Extremely tight area they had to deliver to and…read morethey did it like a champ. Very nice and courteous very efficient.

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

I had issues with Capital Appliance. They were the only Whirlpool repair company that was recommend…read moreby Whirlpool for my 5 yr old washer. Technician came out twice and I told him it was the mother board. Long story short , I bought it my self dues to the outrageous remain and part cost. I bought it myself and had a problem with the machine not turning on. Capitol Appliance would not deal with me any more, Whirlpool Co. had no one to advise me if it was a faulty board or anything. I call S&K . I sent them a picture of the board and details of installation on u. He was so helpful in researching what I sent him and confirmed it was a bad board, due to me putting my original board back in and the washer started up. He would not take any $$ for his time and effort. A very understanding man. I would definitely recommend their service !! Decent and honest company. you Keith!!

DO NOT USE THIS MAN!! We called the appliance doctor as our…read morerefrigerator was leaking where the filter is screwed into. He came and looked and told us what the problem was. Basically, he did nothing, but the service charge was $100 and this was supposedly going towards the part and labor when it is installed. We were told he would order the part and get back in touch with us- he stated it would be in with in a week. This was on 7/20/25 We didn't get a call in a week and thought maybe it was taking longer to get the part in. After 2 weeks, we called him- just voice mail. We left a msg, he never got back in touch. I texted him 3 times and then asked him if he would at least tell me the parts name- Nothing. I called 5 times and messaged a number of times. So his seems to be- charge a consulting fee, and then just never comes back. I called a few appliance services to see if they worked on LG appliance and told them the situation with "The appliance doctor" and both said they have had to clean up his messes a number of times. DO NOT USE!!!

0 STARS!!! I deleted a bad review yesterday Bc I was willing to give a second chance. I was let…read moredown again for the second day in a row with a no call no show no answer. I'm a self employed 1 person business and there is no excuse for this. Do yourself a favor and look elsewhere!

the technician showed up at the time he was expected. explained the issue and did a great job…read morefixing our dryer

From the owner: Kochis Appliance Heating & Air has been family owned and operated since 1986. Specializing in…read moreAppliance repair service parts as well for all your Heating and cooling needs. Easy online billing for those that own rentals in athens but live out of the area. Accounts avaliable for your maintenance people to get get parts. Many parts in stock if we don't have it most parts are avaliable next day.

don't go there's ,no way to call the store, you talk to a guy in that's probably at call center in…read moreIndia that only says he can do nothing and will not let you talk to the store . I bought a open box frig and stove and paid for it . the salesman acted like i had at least a week to pick it up. He never said I only had 5 days and they would return the items for re sale without any warning. we had heavy rains almost every day and flooding. I got a text stating that they refunded my credit card with no way to answer back. i didn't drive the 70 mile trip to see if they still had my item that i had purchased after i got off work and waste time and gas . I will not return

We went to several phone companies to get 3 new cell phones. Then, we decided to buy them at Best…read moreBuy, as we did not need $1100 cell phones. Well, they said yes they can transfer our info to new phones. They said buy this 2 or 3 year insurance and it will cover anything you buy from us to be repaired by the Geek Squad. Well, after our phones arrived 3 days late, turns out they did not know how to transfer LG K20 to Samsung A17, told us the phones were too old, phone had a bad plug in area, then, told us they do not work on cell phones. Excuse me, but when you walk in, huge area selling cell phones, and insurance for anything you buy there to be repaired there???? Apparently, just not cell phones! Well, turns out all we needed was a $5.00 cord that is micro usb on one end and C usb on the other, transfers thru the cable in a few minutes, even all my years of texts to family, which no company in lancaster, all the major carriers did not know how to transfer texts!!!! Apparently, they do not know how to use the internet for research and education, asked and answered, in a moment! So, questionable on how actually helpful they really are, besides selling you something. Disappointing, for sure, but Yay for me, solved it all myself!

do not let me be clear ,not to buy appliances off of this store he does not stand by his word or…read morehis products . I bought a refrigerator and stove the fridge works but the range is junk .I should have known when he wanted cash with no receipt offered ,live and learn.

Had a little scheduling snafu, but it was addressed quickly. Technician showed up in time as…read morescheduled, was very knowledgeable and very deliberate in repairs to our refrigerator. Tech verified everything was working as required multiple times prior to completing all the work. Cost seemed to be very competitive from what I have seen/heard from others.

My refrigerator stopped cooling, so I called this company based on a recommendation from someone on…read moreFacebook. The technician told me the compressor had failed and that I needed to buy a new refrigerator. I wasn't confident in that diagnosis, so I called Sears Appliance Repair for a second opinion. Their technician quickly identified that the compressor start switch had failed. He replaced the switch, and the refrigerator has worked perfectly ever since. I contacted this company to request a refund because of the incorrect diagnosis, but I've heard nothing from them since. Do yourself a favor--save your money and call someone else.

I visited this location for the first time ever on 2/21/25. Walking in the set up was so well done,…read moreI was excited to see the whole store. It is mostly clothes that I would say are fairly priced and they do have a HUGE selection. There shelves were very low on home goods and they just had a few pieces of furniture, but what they had was nice and well-staged. At the back of the store, there is an ADORABLE vintage Mickey Mouse clock. There is no signage to say price or if it is for sale or not. I assumed not, but on my way out, I did ask the two associates at the front (younger blonde-ish lady and middle-aged darker haired lady) if it happened to be for sale. I was completely fine with a no being the answer, but the darker haired lady responded "If you want to give me $1,000 you can have it." Again, I was totally fine with a no, and assumed it probably was not for sale, I just LOVE Mickey Mouse so I wanted to be sure because it isn't every day you see something so cool. I laughed a bit at the response and headed out at that point. The same clock is available on Ebay for $250, but I would have preferred Salvation Army get paid than some random person on Ebay. After leaving, a friend informed me that a majority of the items I had noticed when I walked in that were so nicely staged, are apparently also not for sale. And that staff being turned off by people asking about prices on those items often result in the same attitude back that I experienced. Again, totally fine if you don't want to sell people things, but signs would be nice or a kind response when people ask. I am a pretty firm believer in signage goes a long way, so if staff is going to be put off by people asking if something is or isn't for sale, I would recommend adding some "not for sale" signs around the store. No reason to be snarky with people asking if things are available or not. There are probably better options of places to shop and have a better experience with staff and a more straightforward shopping experience-and where you can still support great causes!

I love this store! It's one of my favorite places to shop for clothes. The selection is huge and…read moreclothes are color-coded, so I can go right to the color I'm looking for. I am not a fan of spending a lot on money on clothes, so I shop with the 50% off discounts in mind and find bargains for my whole family. The staff is usually very friendly and helpful. I have found some gems in the home areas as well, but that is typically not what I'm looking for. I miss the dressing rooms, though, and would buy more if they came back. If I had any complaint, it would be that the music is entirely too loud in the shopping area. In my opinion, it should be background music and not excessively noisy. I prefer it more quiet, which allows for better thinking and a much more enjoyable shopping experience. If the staff needs the music loud in order to hear it, they could invest in a small radio near their station. Im very thankful Salvation Army Thrift Store serves our community.