The service from Duwand was great! Very helpful, efficient, and thorough. Thanks a bunch!!!

We purchased a several-thousand-dollar Drew & Jonathan Home reclining sectional from Big Sandy Superstore in April 2025, and every recliner mechanism in the set has failed since delivery. The furniture has never remained fully functional for any meaningful period of time. While repairs were technically covered under warranty, the process was incredibly frustrating. Replacement parts took months to arrive, calls to the Lancaster store often went unanswered, and corporate customer service made it very clear they did not care that we have spent much of the last year unable to fully use furniture we paid thousands of dollars for. We simply asked about returning or exchanging a sectional that has had ongoing mechanical failures since the beginning, but after more than a year of issues, we were offered only a $100 store credit. I understand defects can happen, but after repeated repairs, long delays, and dismissive customer service, I would not purchase furniture from Big Sandy again. read more

Whole process was excellent. Held our purchase until we were ready. Delivery was on time, we were kept informed of driver's progress. Delivery people were courteous and professional. read more

I ordered furniture in November, could not receive until January. The delivery men was professional and courteous. Yes I will order again from your company. read more

Our sales person Aaron was fantastic. He was knowledgeable kind and respectful. The new Electrolux washer and dryer look great. And at an excellent price. The delivery was smooth and on time. The delivery men were extremely nice. Thanks! read more

Great store and sales staff! I was surprised at the variety of furniture and sales! I received a few discounts so all good. They had a great selection of lift chairs to choose from. Delivery was very good except about an hour off. Great phone texting letting me know driver name and time. Chair we bought nicely packed Flexsteel product highly recommend. I would shop there again! read more

February 2025 we got a washer/dryer set from Big Sandy Superstore in Lancaster OH. We made our purchase on Sunday and the machines were delivered and installed the following Thursday. Our experience with Zach at purchase and the guys who delivered/installed the machines was exceptionally positive. The installers were fast, professional and made sure the machines were working properly. They even took time to explain the controls before they left. We're very happy with these guys and hope they all get some acknowledgement from management for jobs well done. read more

Big Sandy Superstore - Furniture Stores Near Me - Lancaster, Ohio

I wish I could leave zero stars. Salesperson Stephanie is a gossiping, liar. As unprofessional as they come. lied about how long it would take to receive furniture. The manager was also unprofessional. it will be nearly 3 months by the time I finally get the nearly five thousand dollar sofa I purchased from these liars. was told i would be charged 30 percent restocking fee if I cancelled my order. Horrible service. horrible value. Do not go to this store or deal with Stephanie. she is a liar and the manager will not only back her, but also is a terrible person. read more

My experience with Big Sandy Superstore Lancaster was excellent. From selection to ordering to delivery the business stayed in contact with me from start to finish. Highly recommend! read more

I had the most pleasant experience purchasing a washer and dryer at the Lancaster OH store. I worked with Mike S. and the Manager of the store. read more

Finally after waiting 6 weeks (we knew there would be a delay because it was out of stock) our beautiful new couch is here! We couldn't beat the price and is well worth the wait. Rachelle was fantastic in helping us pick out furniture as well as keeping us updated on potential delivery timeframe. Brandon & his partner were quick to set up our new couch and be on his way. I cannot thank Big Sandy Superstore Lancaster enough! read more

Big Sandy Superstore - Furniture Stores Near Me - Lancaster, Ohio

We recently moved to lancaster and bought some couches to complete our finished basement. David was a fantastic sales rep, and the white glove delivery from Bobby and Brandon was 5/5 stars. read more

Spent more than I had hoped but overall, great experience with purchasing a new dishwasher. Deliver was quick and painless.

Selection was great found a sectional at a great price for my living room! The saleswoman had our old furniture removed and donated. Also found a dryer at a great price. Delivery was a breeze! Even offered a free television that we turned down, and still gave us a discount. Also found tables for our living room right off of the show room floor at a discount! It's was an iconic moment! A new living room for a great price! read more

I love how friendly everyone I have dealt with in this company is. Whether it is the person that sends me text messages about current sales or their finance team from Acima. I have never had a bad experience while shopping at Big Sandy. With luck the furniture I was shopping for happened to be on clearance so that was a bonus and at no point was I pressured into buying a higher priced item! I just had my new bedroom furniture delivered. The gentlemen arrived in the window of time given and promptly assembled everything. They were courteous and quick! read more

We have purchased some things from this store that were fine, while other items have absolutely sucked. We have a couch that had some cushion issues, and the repairman was vert personable and did a great job. We purchased a swivel chair that was delivered broken. This was a nightmare. We were charged 3 times for the same item, and only with much screaming at the home office did we get 2 or the charges removed. The last charge was supposed to be applied back to our account. The chair was picked up by their delivery guys. The charge wasn't removed because they said the chair wasn't in the warehouse. When they checked, it was. But, we still had problems getting that removed. This brings us to our range. We bought a $4000 range that was marked off to half price due to scratch and dents. It was supposed to be a new range. It was not. It was dirty inside. The day we picked it up, it was pouring rain, so we loaded it up and left. We didn't find out it was used until we got home. More negotiations. We did buy the warranty. We never have gotten the steam tray that wss missing. It was backordered about 2 years ago. We found out why the range was returned. The control board was bad and it wouldn't hold temperature. This was finally deduced about 4 or 5 days after we got it home. Too late to return the range to Big Sandy. The repair guy was up front with us about a big delay in getting the board. I called Kitchenaid and they had one in stock. After I had to get nasty, they decided to send Big Sandy the part. Now, the cheapo chinesium chrome on the knobs is delaminating from the plastic parts on the knobs. My wife cut 3 of her fingers about 5 days ago. I called Big Sandy, but evidently they won't cover the chintzy knobs under our extended warranty. They told me to contact Kitchenaid. After a frustrating several hours, I spoke to someone who sent me on another wild goose chase. This was at Kitchenaid's phone number. The "Chat" feature disconnected me as I was typing up my problem. Then I couldn'treconnect with this worthless feature. I finally found an email address at Pissedconsumer.com. That seems to fit me today. I finally filed a report at the Consumer Safety Board. I won'thold my breath about any action there. Unfortunately, Big Sandy does have some great prices, if you can get past the ding dongs in the finance department. We keep saying we won't go back, but like a dog returning to his vomit, we do. As to those knobs, Big Sandy told me they'dreplace them for us for $219.00, such a deal! I can buy the same cheapo knobs for $50.00 from Amazon. Why would I be stupid enough to reward Kitchenaid by buying new knobs from them? I'll probably never buy another thing from Whirlpool. They SUCK!!. read more

My nightmare withBig Sandy Superstore began on 8-1-2025 I went to purchase some appliances instead I brought a bedroom set that I feel in love with sales lady had very good customer service. now here's the nightmare bed was delivered 2 weeks later bed headboard split in half so they had to take it back couldn't get a bed for another week 2nd delivery that headboard was damage also so now pretty close to a month without my bed 3rd deliver I was told it was assembled in the warehouse so it was good an it looked good I was excited to have a complete bedroom set after a month that night I notice screws on the floor and the footboard was coming apart I called they store they scheduled someone to come out a week later an I was told they couldn't fix the bed an was advise to call the store to discuss my next option and I did just that now this was probably my 10 th call to the store during this month concerning my bed I have ask to speak to the manager he refuse to talk to me had me on hold twice I even called there customer service number an was told twice someone would reach out still waiting on that call. I did call the store to see what options I had I was told after 4 times an bed still not perfect I needed to return my bedroom set an purchase a more expensive on one of better quality all I could say was What that was 3 weeks ago haven't heard from anybody after being told I would get a call. I will say to appease me 1st delivery I was issued a 50 gift card that can only be used a their store. 2nd delivery 70 credit issue. 3rd an 4th delivery Nothing not even a call. I cant stress to you to read the negative reviews(something I wish I had done) an would not purchase anything from Big Sandy Super Store in Kenwood once you sign on the dotted line your nothing and a nobody to them they are only about making money. Really Sad read more

I saw a couch online and Big Sandy had it! Shawn was incredibly helpful when we went in and gave us space to shop in peace and kept checking in on us. I fell in love with a couch that wasn't supposed to get delivered for 6 weeks and it came 3 weeks early which was great! Delivery setup was a breeze, the girl was incredibly friendly on the phone. The day before they text you a time frame for delivery and setup and when you're the next stop they text you. I love that I can keep an eye on where the truck is the whole way. They couldn't actually get it in the living room so we had them leave the biggest part of the sectional in the entryway, they tried so hard to come up with a solution but overall they were too afraid of damaging things in the house to get it in. So my husband and I did it and got it in after they left. Overall not a bad experience at all and I'll definitely be shopping again. read more

Big Sandy Superstore - So comfy and big!! - Furniture Stores Near Me - Lancaster, Ohio

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Service was excellent. I worked with Cory from the Lancaster store on my mattress purchase. He was great, answered all our questions and helped guide us with our purchase. Delivery was added to a separate appliance order we already in the works, so mattress arrived 3 days after purchase. The delivery I was nervous about, as we have steep driveway and a lot of stairs. the delivery guys handled both like a pro. very professional, polite and were careful not to track mud. (I will state we haven't actually slept on the mattress yet, but given the warranty not too worried). read more

Outstanding customer service from beginning to end!!! Highly recommend for all your furniture needs

Good value and great selection. I appreciate that the staff is not pushy but very helpful.

Above & Beyond! It is rare I am pleased enough to review, let alone to leave 5 stars. What an awesome location & team with fantastic inventory! My in-laws recently made a few purchases at the Lancaster location, Shawn was their sales person from start to finish. He provided them a fantastic experience with very personalized attention. Initially they purchased a new sofa & recliner as well as a queen size bed & adjustable frame. After receiving the deliveries it came to their attention that the sofa & recliner were not at all going to work for their lifestyle. They quickly realized amongst other things that they needed to upgrade back to leather. The items size/color/fit did not work as well at home as they seemed in the store which can easily happen when buying furniture. Upon finding out that they were unhappy with the purchase I wanted them to be very happy with what they had spent their money on or to not have it at all. I called customer service to see what could be done expecting to be met with difficulties. That was far from the case. I was quickly put in contact with the Store Manager, Jeremy who is a very nice guy & a great business person very keen on making sure all of his customers are happy with the purchases they make. I explained to him the situation. They did not want to keep what they had (it was not even being used) & they wanted to keep their business with Big Sandy Superstore. Through talking with Jeremy about specifics he went above & beyond with corporate to make sure that my in-laws were able to return/exchange the sofa & recliner while choosing a new set that was more to their needs & taste. They upgraded to a wonderful leather set with Shawn's help in the showroom & paid the difference on a Friday. By Wednesday afternoon the delivery drivers were at their house delivering the new items & taking away the initial purchase without any hassle. The products are comfortable, durable, & look awesome... but more importantly my in-laws are not only extremely pleased with the purchase they feel very grateful for the special care & attention given to them considering the unconventional circumstances. Jeremy kept contact with me through the entire process, even doing his best to make sure the 3rd party delivery company understood they preferred an afternoon delivery which is what they got. His team, Shawn in particular, were fully apprised of the situation prior to their arrival to choose the replacement items so there was no awkwardness or confusion. Not only does this location have a great selection, Jeremy's team has demonstrated that they can & will go above & beyond for customer satisfaction. They absolutely have our continued future business & I will certainly continue to recommend them to others. **Our circumstance were out of the norm. This review should not indicate to anyone that policies & procedures will or can be changed for them it's only meant to speak to how these mitigating circumstances were so wonderfully handled** read more

Awesome service great delivery love my new sofa everyone we interacted with were great

I recently moved from another state and came in to look for a living room and would highly recommend to ask for Shawn. We weren't rush in selecting our furniture we were given the time to look around and Shawn explained to us the difference in their gold and silver. Delivery was on time and I was able to track the driver to be at home when arrived. Best thing ever! read more

Buyer beware, Big Sandy sells you these so called Extended Warranty and then come up with what they call Cosmetic issues. How the hell is a broken vegetable drawer considered cosmetic when the roller is broken and now the drawer is cracked and crooked. I have fought with them for almost 6 months and after nothing gets resolved they say, Well your warranty is now expired. Well it wasn't back in July.I am probably a near 15 year customer and have spent thousands and thousands of dollars in the store. I promise you I will NOT give them another penny of my business and I will make it known on all social media platforms to beware of BIG SANDY's way they treat customers and screwing them over. Rick Williams Lancaster Ohio read more

The gentlemen who sold us the furniture was very nice. Polite. Helpful and genuine. The employees who rang up the sale also were great. I would say one of the coolest parts of the whole experience, this being the first time I've bought from there was the the two guys who delivered everything. It was very obvious that they had been working their A**es off! Yet they were very approachable and kind. Talkative and laid back. Respectful. Very genuine. As a people person that was refreshing. They went above and beyond and that goes a long way with me. Overall completely satisfied with the experience. I'm aware this might not be everyone's experience. But there are a lot of moving parts and dynamics with things like this. But from my brief interaction with them I couldn't be more pleased. It was a hectic day the day they delivered everything and it was nice to have a good laugh over things we all enjoyed talking about. read more

I guess the loveseat I received is what I sat on at the store, but doesn't exactly feel the same. Delivery people should do a better inspection of items either before pulling off truck or once inside the home. There is a rip in the fabric on the back of the loveseat - which I can understand why - the fabric feels cheap. I had to run out to catch the delivery men so they could come back and take pictures of the rip. I believe I could have gotten something comparable for half the price at big lots!! read more

Big Sandy Superstore - Furniture Stores Near Me - Lancaster, Ohio

Delivery associates were very professional and friendly!! They got everything installed quickly and without an issue!

Big Sandy is a good company. Two guys but only one carried mattress. He didn't damage anything but he definitely struggled with it. I know that one guy can generally handle a twin Matt by himself. But a guy on each end is much better as to not damage anything knock a picture off the wall what ever. I feel like I'm definitely qualified to make this suggestion I've been a contractor for a major furniture moving company for 32 years. As a joke between us old school movers we say boy I've dropped more furniture then you've carried. Lol but overall good company good guys. read more

I would tell every individual steer clear of that store it is awful they don't follow through on anything you can tell by the reviews I say the only reviews that got a bunch of stars must be friends with somebody there because I talked to quite a few people and they all say the same thing it's a piece of crap store they don't stand behind their warranties they hold you up then make you think they're coming and they never show up and then they never answer your calls it's time to run that store out of Lancaster for sure CR crappy read more

The lady that helped me was polite and knew all about the chairs so she was able to help me find what I wanted. It's a recliner and has everything! It reclines, has lumbar support, it massages, is heated, has lights, beverage holders and has a USB port! And it was on sale! $1058! I figured it would be $2K. I got 12 months same as cash. With delivery which was a little high priced and a 5 year protection plan, it's $125 a month. She did get my address wrong on the paperwork (which I asked them to correct at the store) and they got lost delivering but I was able to see where they were on my phone and they righted the situation and were only a few minutes behind schedule. The delivery drivers, Jose and the man with him (didn't get his name) were very polite and very careful entering my home and putting the chair together. read more

We were shopping for appliances. We were "just looking" until we saw the prices. A salesman named Doug asked us if we needed any help and we informed him we were Shopping around for appliances. He began showing us some and in a matter of minutes he showed us everything we were looking for and gave us space to look and talk. When he checked back he told us that he looked up the appliances we were interested in and said the price on the microwave is the best price but the stove was cheaper at another store so he would price match it. We ended up going from "just looking" to purchasing a stove, microwave and a dishwasher. I can honestly say we weren't ready to buy but Doug made it such a great experience and gave us such a great deal that we decided it would be crazy not to buy right then and there. If u go to Big Sandy's to shop for appliances, ask for Doug - he's more interested in getting u what you want than in making a sale. Doug needs a raise!!! read more

service I need matress and foundation returned for a queen size if my sales man would have pointed out the size difference I never would have gotten this full it needs returned thank you read more

#bigsandy you suck and I will not shop or recommend anyone to step foot in your door again! I purchased a ge washer dryer set 3 years ago. You can't even find that I purchased it there! Repairman came to fix it..stated a mouse got in the mother board!! Over a wk later we never heard anything! I contacted them and they have stated they will NOT do anything ! No call no thing! This is bad business ! read more

I had appliances delivered today and I appreciated the texts stating when they would be here and they were on time. They were very efficient and pleasant to talk to. It was a very good experience although my refrigerator was damaged at some point and couldn't be delivered. Hopefully I can get a new one to replace it. I love buying at Big Sandy and they have good sales. read more

Bought a mattress and bed frame, almost 3 grand. They delivered the items the following week. The deliver guys set it up and the bed frame motor didn't work. They tell me it will be 2 to 3 days. Its now been almost 3 WEEKS. I've called several times over the past 3 WEEKS and have gotten no where. I call again today and the lady at the Lancaster store pretty much tells me im screwed. I can't return it because the motorized bedframes are not returnable although it has NOT worked since it was delivered. So now I have a 1200.00 bedframe that Big Sandy sold me but they do don't handle any service or returns. I am at the mercy of the manufacturer although Big Sandy delivered it and sold it to me and again IT HAS NEVER worked. I will NEVER purchase ANYTHING from this store and suggest whomever reads this does not either. read more

Shopping in-store was easy. Found a model that I found on Lowe's website, but Lowe's staff said was not in their system. Better price here also. Continued to shop elsewhere, then called from home to make purchase. Told them I need haul away and delivery for Thursday, not Wednesday, and that my name was misspelled. Had to go back into store to pay. While there, had to correct again (!) that I needed haul away and Thursday and to correct my name, so thatwas disappointing. Testing of delivery updates was great. Delivery came and I asked crew if supply lines and drain hose were included and they said only drain hose. They placed the washer in the laundry room and left. There was no drain hose, so I had to run back out to the truck to get my old one off the old washer. read more

Had a fabulous experience picking out appliances for our house. The sales man was very helpful. The delivery people were on time and extremely polite. read more

Along with a refrigerator, my wife and I also bought a new sofa from Big Sandy. We had to wait a couple extra weeks for a piece that wasn't in stock at the time but it was totally worth the wait! The delivery was well within the delivery window and I was updated on the location of the delivery truck throughout the day. The delivery men were very friendly, respectful of our home and worked quickly to get our sofa unloaded and set up just where we wanted it! Nothing but positive things to say here! Would recommend to anyone! read more

I bought a very expensive sectional by Catnapper in June 2020. By Dec. 2020, both couches were unusable. A tech came out and took one picture and left. I receive a text stating that my parts would be in by Jan. 13th. The ETA for my parts has changed about 6 times since then. I can't get through to the Lancaster store where I bought it. The call center is worthless! Corporate is worthless! Nobody will help me. No one will return my calls. the customer service reps claim they are not authorized to transfer my call to a supervisor. 4 months later, and I still have nothing to sit on. I will NEVER buy from Big Sandy's or Jackson Furniture products again! I do not recommend this store to anyone. It's complete hogwash. read more