They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

Let's take a moment and talk about how amazing! I mean amazing this is!…read moreThe level of professionalism! And if Elcin (the owner) suggests something, listen to his advice. I came in at 4, chatted with him to ask about the material I should be using or he suggested. Went to Macy's and grabbed a non stretchable material shirt. He then suggested to change some colors out and bam. I gave him the shirts at 4:30 and got it back done at 7. First initial digitizing of your logo is $45 and then it's $16 per item. The best part, no minimum on the number of items!oh! Mention me (the Egyptian guy) sent you!

They either don't answer the phone or just pick up but don't say anything. Something is definitely…read morewrong with these folks. I tried calling 4 times. First time the person listened but said nothing and hung up, second time they picked up said nothing and all I heard was some TV or radio in the background, the third busy signal, the fourth time again pick up but said nothing, and so on. Time for someone to get some therapy and coaching on customer service.

We dropped by Office Depot to buy some batteries and a mouse . The store was neat and orderly…read moredespite the mad-rush to purchase supplies for the coming school year. There's a large collection of everything from jump drives to a variety of backpacks, notebook, binders, pens and papers of every type and all kinds of other office supplies. The staff were very friendly and accommodating; overall, it was a quick but positive visit.

This store is my go-to store when I am in over my head. They are helpful and pretend they are…read moredealing with an intelligent human. Candy in the printing department is the tops. Will walk me through the steps to get my things printed. She problem solves and is patient. Kudos to Candy. I generally find what I need at the store. The one time I could not find what I needed, they sent me to a competitor. Telling where to find it in their store. I can count on Office Depot, and that is wonderful. Thank you

I had some car parts that needed to be shipped to the warehouse up in Stead, so just across town. I…read moreguessed on the weight and did a quick calculation of cost before I left. I was only 2 lbs off, it was 15 instead of 13 but what got me was the price had doubled!! I questioned the significant increase in price and got no explanation. I paid and left. Once I got home, I went over the receipt just to find out the clerk put in 14" in the dimensions instead of 4"!! So, I got grossly overcharged for a clerical error, grrr! After questioning the increase in price there is no reason this wasn't caught.

The last 2 times I went into the store to Scan and Drop off. The scanner wasnt working so I went…read moreto the desk so an asscociate could do it for me. The short older lady with the long dark hair is so rude. She's having a conversation with another associate. I walk up to the desk then they walk away from that side of the desk so I walked to the other side of the desk and they walk away from that side of the desk. Finally, the younger one looks at me she says, she'll scan that for you pointing to the lady with the long dark hair.. That lady has been in there the last two days times I was there - doesn't say Hello, walks around with this arrogant b___hy look, doesn't acknowledge your existence, just plain hateful. She is someone that needs to be in the back of the house not the front of the house...

Digiprint was absolutely amazing to work with! They helped us create beautiful handouts and table…read morename cards that truly elevated our event this past month. Their team went out of their way to assist us--even when some of our formatting wasn't correct--and handled everything with professionalism and care. Communication throughout the process was excellent, and they were incredibly accommodating with our last-minute requests. If you're looking for a reliable, creative, and customer-focused printing partner, we highly recommend Digiprint!

Digiprint on Longley Lane went above and beyond for us. A big chain printer completely ruined our…read morememorial programs at the last minute, and Digiprint stepped in to save the day. Not only did they get everything reprinted beautifully, but they actually beat the timeline they promised. Their customer service was warm, understanding, and truly outstanding in a very stressful situation. I can't thank them enough--this team is professional, reliable, and genuinely cares about their customers. Highly recommend them for any printing needs! Their prices were half what the big chain charged with twice the quality!! Wow! Wow! Wow!

I used Branded for some printing on sweatshirts for gifts. My in-person consultation was quick,…read moreeasy, and informative. Based on the material, vinyl was the best choice. The online portion of reviewing, approving, and paying was fairly easy. The time from initial visit to pickup was about a week.Finally, the total cost was less than I expected so it was a decent experience.

The company I work for uses Branded Screen Printing for the shirts, hoodies, jackets, etc that we…read morewear with logo and lettering. I was given a link with clothing style options, colors, and sizes to chose from. I placed my order. Depending on how many other orders are put in for my job site will determine the turn around time. I think my order of a shirt and a light pullover was completed in two weeks. I was sent an email with pick up instructions. The employee was friendly. I am happy with the price, quality of the clothing, and of the printing.

My experience has proved, without any doubt, that I should remain a devoted Office Depot customer…read more I swore of this location about eight years ago, alas, I was forced to purchase here. Online order was not ready, as informed. I was told, "You can always shop it yourself now you're here". Which I did and couldn't locate one item that was supposed to be in stock. "Yeah, we don't keep that one out. (Big sigh). I'll go and get it" I was then told I needed access to the email which it was purchased through, or the cashier couldn't release the products to me. After a back-and-forth, I was instructed to "just sign the phone". The store phone, not the individuals personal phone that seemed to be of greater importance, was grimy and utterly disgusting. I asked could the person just wipe or clean it first. "Everybody else uses it, what the problem ?" Errrrrrrm....exactly. Fortunately I have hand wipes in the car, as one does. I signed it. Grabbed my stuff. Exited. This entitled, lazy, obnoxious, 'ratchet', 'slore' of a girl is a perfect example of how the world is degenerating. Before I die, which is soon with any luck, I will continue my allegiance to Office Depot.

My niece and I dropped by Staples in search of a mouse pad. When we entered the store, there was…read morehardly anyone else in there; maybe two people by their business center, but cashier greeted us warmly as we entered. We wandered around for a bit and finally asked for help. A young lady was kind enough to point us in the right direction. There were a couple of mouse pads to choose from; we made our selection, headed to the cashier and was on our merry way. Overall, we had a fairly lackluster but positive shopping experience.

As mentioned in another review, this print shop is a first class person-to-person (no getting lost…read morein an automated system) experience. My print job involved a complicated process: 300+ pages, 18 report chapters with custom-printed divider tabs to be inserted, and color-specific covers/backs + a large size spiral bind. But these components were the easiest part of the project that Debra and team tackled! My client's last extremely last-minute edits to the report (one day before Debra was scheduled to be out of the office and the client was scheduled to leave the country), is where Debra's team displayed superhero customer service. A project that we mutually agreed would need 3 days to print, insert tabs, and assemble, was all accomplished in 24 hours. I fully expected to arrive at Allegra's office in Reno (45 minutes from my office) to pick up all the separate components that I would manually put together myself because of the last-minute edits. When they brought out the box of fully assembled reports, completely ready to go, I literally got teary-eyed. I couldn't believe the lengths that Debra and her team went to, to get this project over the finish line, given the extraordinary circumstances. I was looking at a day of stress and scrambling to assemble the reports and then find someone who could spiral bind them so I could meet my client before they flew out that same day. Instead, I had the exact opposite day. And I fully expected to pay double what I was charged - just based on the pain in the butt factor of this project! The value of print job and customer service were outstandingly priced. I can't say enough great things about Allegra ... I've used all the other print options out there, including online and local big print shops. I'm taking the time to write this now because I'm about to order another big print job. As a professional virtual assistant, I feel like Allegra is a business partner I can count on. Thanks Debra!

I printed all of my wedding stationary with Allegra and I was very happy with my experience…read more Kristiana was extremely helpful and patient. When I needed a last minute change, they got it done quickly. I highly recommend printing with Allegra!

Love the convenience of dropping items for Federal Express or UPS!…read moreThe service is fantastic! They are super friendly and most importantly fast most of the time!

My favorite of all the OD's I visit! Best service. Also…read moreconvenient to my Home Depot and Safeway chores. Quality/Quantity - I come here to make my copies because the ink in all my printers are ALWAYS dry... And I do not plan to buy any more ink or printers moving forward. Don't we live in a paperless world now? Anyways, my choice is either spending 20¢ for a copy or $25-$60 for an ink cartridge for my last semi broken printer. Okay, 2 self-service machines. 1 was out of service today, as usual... And the worst part of it all was that my USB NEVER works on the self-service machines, but the team members had ALWAYS taken care of me. On my last visit, I was told that the machines are NOT Apple compatible, so I am using my Microsoft laptops for my USB copies now and they still do not work... Atmosphere - Office supply store. Clean and organized. Service - Excellent, I believe the female was an assistant manager or a manager. Helped me today and with perfect service. She actually went above and beyond! In my previous visits, the team members did the same. Price - 20¢ a copy + tax!! Owner Suggestion - Congrats on all your success and the ups and downs since 1986. 1988 IPO. 1991 Merged with Office Club. 1995 International extension to Mexico - Grupo Gigante. 1998 International extension to European and Australian - Viking Direct. 2001 Central America, El Salvador, Guatemala, and Costa Rica. 2012 Merged with Office Max.

Stopped in to have several name badges made for our non-profit…read more Staff were friendly and helpful. Easy to do business with and not taken aback by my lack of camera ready art work. I guess I hadn't realized how much simple name badges had gone up in price since purchasing several years ago. I remember the last time I purchased from a company that was local and unfortunately owners have retired, so that's no longer business option. Previously badges were between eight and $10, today the estimate was around $22 apiece. Now that's quite an uptick, especially for a nonprofit, to be coming up with for 13 badges. i went ahead and placed the order, because we do need the badges. But I think I might shop around further if I need another set made.

Reno Print Store is fantastic! They always take the extra time to understand what their customer…read moreneeds. We had a RUSH job for stickers and I thought there was no way to get it done on time, and somehow they came through with flying colors. Sherry is wonderful to deal with. I highly recommend RPS for printing, stickers, promo materials (shirts and hats), etc.